Our business takes quality and customer service seriously. Servicing the Yadkin Valley area. As a NAPA AutoCare Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge to:
Perform high-quality diagnostic and repair services at a fair price, using quality NAPA
Our business takes quality and customer service seriously. Servicing the Yadkin Valley area. As a NAPA AutoCare Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge to:
Perform high-quality diagnostic and repair services at a fair price, using quality NAPA parts.
Employ ASE-certified technicians in all areas of work performed.
Be dedicated to customer satisfaction.
Exercise reasonable care for the customer's property while it is in the shop's possession.
Provide a system for fair settlement of customer complaints, should they occur.
Maintain the highest standards of the automotive service profession.
...more
We are sorry that you did not know there would be a separate inspection and charge for after market tint. We have changed our policy to inform all customers of this requirement. We are required by law to perform this inspection when ever we see after market tint installed on a vehicle. Here is the NCDOT website reference and law that we are required to follow as a licensed NC Inspection station. https://www.ncdot.gov/dmv/title-registration/emissions-safety/Pages/window-tinting.aspx
The NCDOT website states that Vehicles with applications of after‐factory window tinting must be checked, at an additional charge of $10 during a North Carolina safety inspection to ensure they meet specifications set by the state in (G.S. 20-127). It is our responsibility to follow NC laws.
for professionalism. Thank you for a great service experience!