Willands now install tires!! Willands Tech Auto is your local full service automotive shop. Willands is under new ownership but is still family-owned and operated and committed to giving you the best automotive services in our beautiful county no matter what. Willands is owned by the same great family as the Fat Shack Restaurants in Willands now install tires!! Willands Tech Auto is your local full service automotive shop. Willands is under new ownership but is still family-owned and operated and committed to giving you the best automotive services in our beautiful county no matter what. Willands is owned by the same great family as the Fat Shack Restaurants in Bellingham and Seattle. Bottom line is, they know how to take care of people. Call today for the best automotive experience of your life!! (360)384-1584. ...more
Bonnie, you did not come back to us for the warranty. You went to another shop who replaced the same part we did, which ended up not being the issue, and after speaking with the third shop/Nissan dealership you ended up going to, it was the throttle body that was making the MAF out of range and giving misleading diagnostic trouble codes and they put a new one to be sure and did not need to. They wanted to put an OEM one in there. Then you tried to bring just the part back that is not actually defective that the second shop should not have taken out and replaced. I don't think they had all the info they needed to properly help you out and get the right fix done for you. That is not how our warranty works. We needed you to come back(we know you live a little out of town) or go to a Certified Auto Repair facility so we could honor our warranty but you decided to go to a shop that is not part of our nationwide warranty without contacting us. It would have been checked out and warrantied for no charge and/or would have continued to the next steps of diagnostics. Cars are not easy all the time and can be very misleading with their electronic systems. It was definitely a wierd one, but we did what we could with the info we had the first time, and were not giving the opportunity to make it right or continue diagnostics to find the root cause of the issue. I'm really sorry for your bad experience but there was not much more we could do with the situation.
I'm so sorry you feel that way Edgar and we get it. Oxygen sensors are not cheap by any means. We know we are not the cheapest shop around, but rest assured that we are among if not the best. Let us know if you need anything else. We are very competitive on oil changes and tires and maintenance. You also get a 24 month, 24,00 mile warranty with all labor and parts that we repair. We are a small family owned shop and we take pride in our community and want to continue to serve you to the best of our abilities. Let us know what we can do to make it a better experience for you. We appreciate your feedback. Thank you Edgar!
Thank you Roy! We appreciate you and your awesome Tacoma! We'll help you get another 400k out of it! Have a good and safe weekend!
I'm so sorry about that. We are usually really good about resetting the maintenance reminder indicators when we do oil changes. I will make sure we talk about it so we can keep getting better! We appreciate your feedback! Thank you for supporting our local small business! We will strive to make it a 5 star visit next time!
Thank you Rex! Our job is to let you know what your vehicle need, not make the decisions for you! Thank you for being an awesome customer!