West Oceanside Automotive And Transmission

Phil Morettini,

Thank you for your feedback and for recognizing the professionalism of our team. We’re sorry to hear you left feeling dissatisfied with the fees associated with your recent service.

To clarify, all fees—including any diagnostic, invoice processing, or materials handling charges—are included in the original estimate provided and approved before any work begins. Transparency is very important to us, and we make sure clients are fully informed before proceeding.

Our diagnostic services are performed by highly trained technicians whose expertise often exceeds dealership standards, and we back our work with a warranty that’s double what most dealers offer. Despite this higher level of service, our pricing typically runs 8–10% less than equivalent dealer services.

We genuinely appreciate your business and hope you’ll consider reaching out to us directly if you’d like to further discuss your experience. We’re always here to help clarify any concerns and ensure you feel confident in the value you receive from us.

Brian Bowersock - West Automotive Group

Hi Brian Berry,

Thank you for your feedback. We're sorry to hear you experienced additional noise and the airbag light issue with your vehicle. We appreciate your acknowledging our staff's service and are glad we could assist with the transmission replacement on your 2015 Dodge Journey R/T.

If you’re having concerns, please don’t hesitate to reach out—we’d be happy to take another look and make sure everything is correct and operating as it should. Your satisfaction and safety are of the Highest Importance to all of us here at the West Automotive Group.

Best regards,
Brian Bowersock – West Automotive Group

760-722-7176

Dave,

Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience didn’t meet your expectations. We understand how frustrating it must be to face unexpected issues with your vehicle, and we always strive to provide honest and thorough assessments.

Regarding the timing belt replacement and the subsequent engine damage, our goal is to diagnose and repair issues with complete transparency, though we recognize that situations like this can be stressful. The true fact is the only way to diagnosis a properly broke timing belt and to verify if a vehicle engine has experienced internal valve damage after a broken timing belt is to replace the timing belt and set the entire timing up and then check for proper engine compression. If you were to check with any Master technician, they would advise you we followed the proper procedure in diagnosing this failure. I am truly sorry this did not meet your expectations.   

If you’d like to discuss this further or if you have any additional concerns, please don’t hesitate to reach out to us directly. We hope you find the right solution for your vehicle moving forward.

Brian Bowersock

Master certified ASE Technician

Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced with our service. It's never our intention to mislead or cause any inconvenience to our customers. We understand how important it is for you to receive accurate information, and we’re truly sorry that the service didn’t meet your expectations.

We strive to provide transparent communication about the services we offer, and it seems we fell short in your case. We will review our processes to ensure that situations like this are avoided in the future. Please feel free to reach out to us directly so we can discuss this further and explore how we can make things right.

Thank you for your patience and for bringing this matter to our attention.