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West Oceanside Automotive And Transmission

Score moyen
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(62 Avis)
65
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
2
Total des ReScores
5,0
Moyenne de ReScore
65
Score NPS ®

Détails de l'entreprise

À propos

West Automotive Group in Oceanside, CA, can assist you with auto repairs and maintenance to keep your car in good condition for optimal performance and longevity. Regular auto repair and maintenance services can help identify potential issues early on, saving you from costly repairs. While several repair shops are in the San Diego area, West Automotive Group in Oceanside, CA, can assist you with auto repairs and maintenance to keep your car in good condition for optimal performance and longevity. Regular auto repair and maintenance services can help identify potential issues early on, saving you from costly repairs. While several repair shops are in the San Diego area, finding one that meets all your needs can be challenging. We offer a range of auto repair services, and that’s why we are a top choice for vehicle owners in the area. Our Oceanside location is one of 5 locations in the greater San Diego area. West Automotive Group offers a comprehensive range of services, including transmission services for all types of vehicles, brake repairs, diagnostics, smog checks, suspension repair, wheel alignment, and maintenance services. We also conduct regular inspections to identify any potential issues and prevent breakdowns. With over 30 years of experience, we have built a reputation for offering top-notch services at competitive rates. ...more

Catégories
Entretien de la voiture, Réparation automobile, Entretien de la voiture
Contact
(760) 722-7176

Heures d'ouverture

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Heure du Pacifique (É.-U. et Canada)
229 S Coast Hwy Oceanside, CA 92054
West Oceanside Automotive And Transmission's Avis
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(62 Avis)

Client vérifié
Oceanside, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/30/2025
client vérifiéVérifié Client
10
These guys are great
I had an emergency and brought my car here and the staff was very friendly, attentive, and up front about the cost and what the process would be. They are very trustworthy and I will return when I have any issues in the future.

RH
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Rick H.
Oceanside, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/30/2025
client vérifiéVérifié Client
10
Truly a Solid Crew
I feel super comfortable and confident with West Oceanside Auto & Transmission! Honestly saved me a ton of $$$ on repairs that just happened to fall under the warranty deadline by 2 days! I have been back twice since that save and will keep coming back. They communicate well and I never have to call and ask when my vehicle will be ready!

PM
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Phil M.
San Diego, CA
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
05/29/2025
client vérifiéVérifié Client
2
Fees completely out of line
I find the people very competent and good to deal with. However, you ripped me off. 150 bucks to inspect for a problem that I spent $4,000 plus to fix is ridiculous, if I want that, I'll go to the dealer. Worst of all, $120 "invoice processing" or "hazmat" fee. It was listed as both, so I don't know which it was. Or even worse, maybe it was two different fees. But either way it will probably prevent me from coming back to your location.
Brian B. de West Oceanside Automotive And Transmission a répondu le 06/03/2025 05:28 PM

Phil Morettini,

Thank you for your feedback and for recognizing the professionalism of our team. We’re sorry to hear you left feeling dissatisfied with the fees associated with your recent service.

To clarify, all fees—including any diagnostic, invoice processing, or materials handling charges—are included in the original estimate provided and approved before any work begins. Transparency is very important to us, and we make sure clients are fully informed before proceeding.

Our diagnostic services are performed by highly trained technicians whose expertise often exceeds dealership standards, and we back our work with a warranty that’s double what most dealers offer. Despite this higher level of service, our pricing typically runs 8–10% less than equivalent dealer services.

We genuinely appreciate your business and hope you’ll consider reaching out to us directly if you’d like to further discuss your experience. We’re always here to help clarify any concerns and ensure you feel confident in the value you receive from us.

Brian Bowersock - West Automotive Group


BZ
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Bruce Z.
Carlsbad, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/16/2025
10
Repair
Delivered as promised, we are thankful.

Client vérifié
Vista, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2025
client vérifiéVérifié Client
10
Thankful to have them!
Trustworthy and reliable! Reasonable cost and they don’t try to upsell…. So glad we have West Oceanside Automotive and Transmission to help us keep our cars running! We’ve used them for several car issues, including a replaced transmission, and we’re very happy with the work!

AQ
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Andrew Q.
Oceanside, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/03/2025
client vérifiéVérifié Client
10
Masterclass
I had my first journey with transmission issues and I am so thankful I ended up at this location.

I was and am still blown away at the whole experience. The team, process, accommodations, turn around time and price were simply masterclass.

This place and its team are clearly industry leading professionals.

SC
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Suzanne C.
Carlsbad, CA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/24/2025
client vérifiéVérifié Client
8
True to their word. Good communication
I was due for 100 k milage tune up and had an appointment at Ford. Had a check engine light come on the day before and was next store to west automotive. Price wise both ford and West were expensive. Josh was very upfront with costs and saved money by replacing a cracked valve cover at the same time as the tune up. The cost was as quoted. Car is fine now.

SW
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Suzanne W.
Oceanside, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/19/2025
10
Your local, trusted mechanic
After the dealership charged me a lot of money for shotty work, West Oside put a lot of thought and effort into diagnosing a difficult electrical problem. Then, they charged me a small amount. I’m so glad to have found them right in my neighborhood.

BB
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Brian B.
Chula Vista, CA
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/12/2025
client vérifiéVérifié Client
4
Transmission
A lot more noises with the vehicle
Air bag light came on
Transmission whines
Staff was nice
Brian B. de West Oceanside Automotive And Transmission a répondu le 04/15/2025 04:55 PM

Hi Brian Berry,

Thank you for your feedback. We're sorry to hear you experienced additional noise and the airbag light issue with your vehicle. We appreciate your acknowledging our staff's service and are glad we could assist with the transmission replacement on your 2015 Dodge Journey R/T.

If you’re having concerns, please don’t hesitate to reach out—we’d be happy to take another look and make sure everything is correct and operating as it should. Your satisfaction and safety are of the Highest Importance to all of us here at the West Automotive Group.

Best regards,
Brian Bowersock – West Automotive Group

760-722-7176


DH
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Dave H.
Mission Viejo, CA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/01/2025
0
Paid $2,500.00 for them to tell me that my engine needed to be replaced
Nice guys, but charged $2,500 to change a timing belt hoping there was no engine damage. Of coarse there was engine damage, need a new engine, they want $14,000 to replace. Towed out of their shop for $500. They need a new business model to repair a 2005 Toyota, maybe learn how to trouble shoot. Never going back.
Brian B. de West Oceanside Automotive And Transmission a répondu le 04/02/2025 02:07 PM

Dave,

Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience didn’t meet your expectations. We understand how frustrating it must be to face unexpected issues with your vehicle, and we always strive to provide honest and thorough assessments.

Regarding the timing belt replacement and the subsequent engine damage, our goal is to diagnose and repair issues with complete transparency, though we recognize that situations like this can be stressful. The true fact is the only way to diagnosis a properly broke timing belt and to verify if a vehicle engine has experienced internal valve damage after a broken timing belt is to replace the timing belt and set the entire timing up and then check for proper engine compression. If you were to check with any Master technician, they would advise you we followed the proper procedure in diagnosing this failure. I am truly sorry this did not meet your expectations.   

If you’d like to discuss this further or if you have any additional concerns, please don’t hesitate to reach out to us directly. We hope you find the right solution for your vehicle moving forward.

Brian Bowersock

Master certified ASE Technician


CR
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Carlos R.
Oceanside, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/27/2025
10
Very happy
I have been taking 3 of my cars to you guys and you have helped me in no other way that other people would. So thank you for your help .

JM
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Jenn M.
Oceanside, CA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/27/2025
0
Charged for No service and No Diagnosis
Prior to my car receiving a diagnostic test I asked the dealer if they were able to service my make, model and year. I was told yes after giving a clear description of the problem. However I was charged the full diagnostic test without a diagnosis since my particular make, model and year was not able to be serviced. This lack of honesty left me with a very negative impression. After taking it to the dealer, the dealer laughed and stated they charge you $154 to tell you to take it to the dealer. None of the information that was given helped the dealer whatsoever in diagnosing the issue. Customers shouldn’t have to pay when the agreed service was completed.
Brian B. de West Oceanside Automotive And Transmission a répondu le 03/31/2025 04:02 PM

Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced with our service. It's never our intention to mislead or cause any inconvenience to our customers. We understand how important it is for you to receive accurate information, and we’re truly sorry that the service didn’t meet your expectations.

We strive to provide transparent communication about the services we offer, and it seems we fell short in your case. We will review our processes to ensure that situations like this are avoided in the future. Please feel free to reach out to us directly so we can discuss this further and explore how we can make things right.

Thank you for your patience and for bringing this matter to our attention.


WL
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William L.
Carlsbad, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/01/2025
client vérifiéVérifié Client
10
Good oil change
The folls at West Oceanside Auto did a good job with my truck's oil change. Fast, courteous service.

SP
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Stanley P.
Carlsbad, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/28/2025
client vérifiéVérifié Client
10
Fixed it.
Extremely competent and professional. "Love 'em.

Stan Prowse

Client vérifié
Oceanside, CA
Dodge Pickup
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/08/2025
client vérifiéVérifié Client
8
Helpful
Helped find and fix mine check engine light problem
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