West Oceanside Automotive And Transmission

Hi Brian, thank you for bringing this to our attention. We apologize for the oversight regarding the engine cover. Glad we were able to speak with you and we were happy to have you stop by so we could promptly reinstall the cover on the top of the engine. We appreciate your understanding and are always here to make things right if any concerns arise. Please don’t hesitate to reach out if you need anything further.

West Automotive Group Team 

Hi Alfonso,

Thank you for taking the time to share your feedback. We genuinely value all input, as it helps us improve our service and communication.

We understand your frustration and sincerely apologize if you felt there was a lack of communication throughout the repair process. Our goal is always to be transparent and thorough when helping our clients, especially when working within state-sponsored programs, which can sometimes extend repair timelines.

When you first contacted us regarding the A/C issue in your son Julian’s vehicle, our technician identified a major leak coming from the A/C condenser. At that point, we explained that this would be the starting point and that there was a possibility of additional leaks once the system was recharged and pressurized. You were also informed that the Low Income Repair Assistance Program (LIRAP) through the State of California would only cover verified leak-related repairs and that coverage beyond the initial approved repair was unlikely.

Thanks to the program, we were able to complete $1,324.75 worth of repairs with only a $126.08 out-of-pocket cost to you. Once the system was recharged, a secondary leak at the compressor was found. As discussed, this repair was not covered by the program and would be at your expense. We understand and respect your decision not to proceed further, especially after informing us that your third-party warranty had recently been canceled.

While we strive to keep every customer updated promptly, we acknowledge there may have been some delays during the process. Much of this was due to the necessary back-and-forth with the state program, which can take time for authorization.

We regret that you left feeling dissatisfied despite the substantial repairs completed at a significantly reduced cost to you. We’re always aiming to improve and will take your comments seriously as we continue to train our team to ensure clearer communication and better service in the future.

Thank you again for your feedback, and we wish you and your family the best moving forward.

Sincerely,
Brian Bowersock
West Automotive Group

Phil Morettini,

Thank you for your feedback and for recognizing the professionalism of our team. We’re sorry to hear you left feeling dissatisfied with the fees associated with your recent service.

To clarify, all fees—including any diagnostic, invoice processing, or materials handling charges—are included in the original estimate provided and approved before any work begins. Transparency is very important to us, and we make sure clients are fully informed before proceeding.

Our diagnostic services are performed by highly trained technicians whose expertise often exceeds dealership standards, and we back our work with a warranty that’s double what most dealers offer. Despite this higher level of service, our pricing typically runs 8–10% less than equivalent dealer services.

We genuinely appreciate your business and hope you’ll consider reaching out to us directly if you’d like to further discuss your experience. We’re always here to help clarify any concerns and ensure you feel confident in the value you receive from us.

Brian Bowersock - West Automotive Group