West Houston Hyundai, TX. is staffed with expert technicians who provide quality Hyundai repair and maintenance.West Houston Hyundai, TX. is staffed with expert technicians who provide quality Hyundai repair and maintenance.
This was easily the worst car-buying experience I've had. I found a vehicle online that I fully intended to purchase and received an online quote of $42k, along with a $16k trade-in value. When I called the dealership directly, I was told the best price they could offer was $49k, with the same trade-in value.
I sent a screenshot of the advertised online quote and then couldn't get ahold of anyone for several hours. When I finally did, I was told that doing deals online or over the phone was "against protocol." That made no sense given that the dealership itself advertised the pricing online.
I made it very clear that I was not trying to renegotiate or ask for anything extra, I simply wanted the numbers they were publicly advertising. I even told them I was ready to put a down payment over the phone immediately once we agreed on numbers. Instead, I was told they didn't want to move forward unless I physically drove to the dealership first, because they were worried I might "get numbers and never be heard from again."
After all of this, there was no follow-up, no effort to resolve anything, and no returned calls despite multiple attempts. I reached out several times and left messages, but heard nothing back.
There are way too many Hyundai dealerships to deal with this kind of disorganization and inconsistency. For anyone shopping seriously, I'd recommend taking your business elsewhere. I ultimately had a far better experience at another Hyundai dealership.
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I sent a screenshot of the advertised online quote and then couldn't get ahold of anyone for several hours. When I finally did, I was told that doing deals online or over the phone was "against protocol." That made no sense given that the dealership itself advertised the pricing online.
I made it very clear that I was not trying to renegotiate or ask for anything extra, I simply wanted the numbers they were publicly advertising. I even told them I was ready to put a down payment over the phone immediately once we agreed on numbers. Instead, I was told they didn't want to move forward unless I physically drove to the dealership first, because they were worried I might "get numbers and never be heard from again."
After all of this, there was no follow-up, no effort to resolve anything, and no returned calls despite multiple attempts. I reached out several times and left messages, but heard nothing back.
There are way too many Hyundai dealerships to deal with this kind of disorganization and inconsistency. For anyone shopping seriously, I'd recommend taking your business elsewhere. I ultimately had a far better experience at another Hyundai dealership.