Service après-vente's Avis

4,7

(113 Avis)

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Avis récents

Max S.

Katy, TX

06/11/2024

Catégorie : Service

Terrible service and problem solving. NEVER. Hyunday again

Service? Not in their vocabulary .They dont have an idea what that is. Firat and last time we are buying Hyundai. First ongoing problem andnits been 4 months, no resolution and we have spent over $500 usd of our own money on tow trucks, ubers and battery charger as they dont seem to know what the problem is or they just dont want to so anything about it.

M U.

Cypress, TX

05/21/2024

Catégorie : Service

Great service department.

I am so pleased to make this post it is not often (if ever). that I am compelled to write a post BUT, I want to let the world know about the customer service experience I have had with this dealership. I have never felt like I was just a customer or that I am gonna be ripped off. The reps answered all my questions and informed me of my options. They explained everything to me in detail. The GM -owner should be very proud of his team THEY are wonderful.

Shaniqua M.

Houston, TX

05/20/2024

Catégorie : Service

Terrible service

My car has been waiting for service since 4/23 and they did not offer a loner car or provide me with any updates. They are terrible at communication and i still have no clue whats going on with my vehicle almost a month later.

Thomas L.

Pinehurst, TX

08/01/2023

Catégorie : Service

Who writes these things

I'm not sure whom wrote the previous reviews for this site, but I can say without a doubt this dealership is not the best. First, they have a market adjustment on vehicles that do not carry a high market value. Second, they add service contracts to vehicles without the agreement of the client as if it is required. Last, they don't tell you that you have 10 days to cancel the Apex contracts. Make sure you cancel them as others have repeatedly stated they don't honor them. Next, their concierge service is a joke, they don't actually do what is stated by Genesis, which is the reason most people will buy them. If you are looking luxury, don't view Genesis as that brand, as although the car is nice, the service, support and sales experience is far less than luxury. Genesis, if you're reading this, the experience is dismal, and your vehicles value on the open market needs much improvement. Customer service is your number one facet of improvement. This dealership is doing you a great disservice. Hope no one asks my take on Genesis, they'll get my full experience. You've lost a customer for life.

Sandy H.

Richmond, TX

2017 Hyundai Tucson

04/06/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Sandy

The dealer and it’s employees perfect
But the bran hyundai the worst!!

Daniel Castillo M., Service Manager de West Houston Hyundai a répondu le 04/07/2022 05:05 AM

Thank you so very much for your feedback, I'm sorry you feel that way about Hyundai as a brand but thank you for giving the team positive remarks, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them. Hope you Have A Fantastic day.

Best regards Daniel I. Castillo Mendez Service manager

Elizabeth M.

Houston, TX

2021 Hyundai Sonata

04/05/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Service Department is always professional.

Service provided is always done properly and communicate with any work done or needed to my 2021Hyundai Sonata.

Daniel Castillo M., Service Manager de West Houston Hyundai a répondu le 04/05/2022 10:14 AM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them. Hope you Have A Fantastic day.

Best regards Daniel I. Castillo Mendez Service manager

Beth C.

Katy, TX

2018 Hyundai Santa Fe Sport

03/31/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

This visit was ok

I have not been back to this HUB since August 2020

Daniel Castillo M., Service Manager de West Houston Hyundai a répondu le 03/31/2022 11:58 AM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them. We apologize for the poor experience from a couple of years ago but thank you for giving us a second chance.

Best regards Daniel I. Castillo Mendez Service manager

James C.

Houston, TX

2016 Hyundai Sonata

ReScore Avis™

03/30/2022

Vérifié Client

Catégorie : Service

Unacceptable Cost of Simple Repair

Daniel from the dealership has offered me some monetary consideration for the excessive price charged to fix my antenna. I appreciate that consideration and offer this rescore as an endorsement of the staff at West Houston Hyundai. My complaint is not with the dealership, but with the engineering of the antennae assembly which forces such an expensive repair.

Avis original

03/30/2022

Type de service : Repair

Catégorie : Service

Unacceptable Cost of Simple Repair

I have a serious complaint regarding the price of an insignificant replacement part for my 2016 Sonata. Recently the cover for my antenna was somehow broken. Without the cover the electronics of the antenna was exposed, however, the radio worked perfectly without the cover.
When I visited my dealer, West Houston Hyundai, I was told that the cover could not just be replace and I would have to buy a new antenna assembly and also pay for labor to get it replaced. The price of the antenna assembly was $348.34 and the cost of labor was $330.00 for a total cost of a simple plastic cover of $678.34. This is OUTRAGOUS!
Your company is either extremely greedy, or employ poor engineering which allows for your customer to pay such a price for such a simple fix. Remember, that the radio stilled worked on all stations, without the cover.
While I have liked most aspects of the car since I bought it new in 2016, I am concerned that when other small things need repair you will again charge me an outrageous price. This will certainly influence my decision to replace this vehicle with another Hyundai.

Daniel Castillo M., Service Manager de West Houston Hyundai a répondu le 03/30/2022 02:05 PM

Thank you for your feeback.
We are looking into it to see what can be done to resolve the matter. You can expect to be reached out to by one of our reps to get further details.
Thank you and have a great day!

Best regards Daniel I. Castillo Mendez Service manager

Tushar P.

Houston, TX

2021 Hyundai Kona

03/29/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Fast and quick service

Thanks all

Daniel Castillo M., Service Manager de West Houston Hyundai a répondu le 03/30/2022 05:10 AM

Best regards Daniel I. Castillo Mendez Service manager

Alejandro L.

Katy, TX

2017 Hyundai Sonata

03/28/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Great Service

The dealership personnel was friendly and fast to serve.

Daniel Castillo M., Service Manager de West Houston Hyundai a répondu le 03/28/2022 12:47 PM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them.

Best regards Daniel I. Castillo Mendez Service manager

Sadie Z.

Houston, TX

2020 Hyundai Palisade

03/26/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Not need to go anywhere else

This is the only place I take my truck to get serviced. It's not the closest dealership to me but it's the only one I trust and it's the only one I've been to. ALL the staff are polite (no bad attitudes) and they answer all my questions. Also they always wash my car when they're done????.

Daniel Castillo M., Service Manager de West Houston Hyundai a répondu le 03/26/2022 08:25 AM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them.

Best regards Daniel I. Castillo Mendez Service manager

Client vérifié

Katy, TX

2020 Hyundai Sonata

03/25/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

First service experience

This was the just time I’ve brought my new Sonata to get serviced. Everything went smoothly and I was ?

Daniel Castillo M., Service Manager de West Houston Hyundai a répondu le 03/25/2022 05:24 PM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them.

Best regards Daniel I. Castillo Mendez Service manager

Don T.

Katy, TX

2016 Hyundai Elantra

03/24/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Superb service

My service advisor was awesome! The gentleman was very polite and realistic with the expectation on when my job will be completed.

Daniel Castillo M., Service Manager de West Houston Hyundai a répondu le 03/25/2022 05:15 AM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them.

Best regards Daniel I. Castillo Mendez Service manager

Jorge F.

Katy, TX

2004 Hyundai Sonata

03/23/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Keep good maintenance

Oil Change to the Car of my wife, also the inspection. Everything as well as expected, for more than 15 years we have do the maintenance of our Hyundai cars.

Daniel Castillo M., Service Manager de West Houston Hyundai a répondu le 03/24/2022 05:08 AM

Best regards Daniel I. Castillo Mendez Service manager

Kenneth M.

Katy, TX

2021 Hyundai Accent

03/23/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Oil Change and Servicing

Awesome job. Time said was the time it took. Service people were professional. Thanks for a job well done. Even washed the car.

Daniel Castillo M., Service Manager de West Houston Hyundai a répondu le 03/23/2022 03:18 PM