West Houston Hyundai, TX. is staffed with expert technicians who provide quality Hyundai repair and maintenance.West Houston Hyundai, TX. is staffed with expert technicians who provide quality Hyundai repair and maintenance.
Buyers BEWARE of WEST HOUSTON HYUNDA and JULIAN GUILLORY!!!
Buyers BEWARE of WEST HOUSTON HYUNDAI!!! This is by far the worst car buying experience I have had in my entire life. I never leave reviews but this experience compelled me too.
Work Experience: Finance Director and Owner of a Finance Company. I have also owned an Auto Leasing Company (I have been in the car business purchasing thousands of cars so this proves that bad car deals can happen to anyone!!)
Short version:
They sold the car that I had agreed to purchase, lied about it to me, and then ghosted me.
Long version: I was in Houston on Thursday 8/14/25 for a work closing. My daughter tagged along with me and wanted to spend the day with me since she was leaving for SMU college the next week. We planned on going to lunch and after that she convinced me to go look at cars. I had been wanting to purchase a Hyundai Santa Fe but I still needed to test drive the Santa Fe before purchasing one. We live an hour outside Houston so the closest Hyundai dealership for us to visit was WEST HOUSTON Hyundai on I-10. We pulled in and looked at all the new vehicles. We were about to leave when I spotted one vehicle that was parked in their used car lot that was exactly what I was looking for. The car was used but super clean. I asked a salesperson named Sam Urbina Sr. if I could take the car around the block for a test drive. He threw me the keys and didn't ask me for one thing. So far so good! When we returned from the test drive 8 minutes later, his son Sam Urbina Jr. told us that his dad was with some customers and was busy. Sam Jr. would now take care of us.. I told Sam Jr. that I really like the vehicle and wanted to buy it but didn't have time to work the deal since I had my daughter with me. I already knew the sales price of the vehicle ($35,680 confirmed by Sam Urbina Sr.) which was a great price for the trim package I was buying. I wanted to make sure the car didn't go anywhere so I asked Sam Urbina Jr. if I could put down $2,000 to hold the car for one day. I went inside to fill out the paperwork for the hold but was told that since we hadn't finalized the price they would not take money and hold the car. I said ok I understand and informed them that I would come back tomorrow. As I was leaving the floor sales manager JULIAN GUILLORY ran out and said he knew who I was and appreciated me coming in. He also stated that he knew I was in a hurry and he told me that he would put the keys in his desk for ONE day and the Vehicle WOULD NOT BE SOLD. I said thank you and he immediately send me his digital business card. I wondered how he got my information but then realized that Sam Urbina Jr. put me in the system when I was trying to put money down to hold the car. Here is where I made the mistake. I trusted JULIAN GUILLORY. What a piece of crap and a liar. I should have continued using Sam Urbina Jr. instead. The next day I text JULIAN GUILLORY and asked him to send me the numbers on the car so we could finalized the purchase. He responded with :????? I sent him the VIN number. I got no response so I called him. He said yes ok and he would have someone reach out to me. Around 3pm I was starting to worry since my agreement with JULIAN GUILLORY was for a one day hold. I text him again and all of a sudden I got a random text from someone named Zia would said that the car I wanted would be $42,000. I said you are confused that I already knew what the price was and she said there was an amendment that was going to be added on. I said what are you talking about?
I told her I would just call JULIAN GUILLORY instead. I finally got him on phone around 5pm. and he stated that I should just buy a new one and he would get me a great price. I said I don't want a new one I want the car that you are holding for me. I never heard back from him, so I called Sam JR. He said MY CAR WAS SOLD!!!!! The general manager Matt Shiek still has not called either. Buyers BEWARE of WEST HOUSTON HYUNDA and JULIAN GUILLORY!!!
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Work Experience: Finance Director and Owner of a Finance Company. I have also owned an Auto Leasing Company (I have been in the car business purchasing thousands of cars so this proves that bad car deals can happen to anyone!!)
Short version:
They sold the car that I had agreed to purchase, lied about it to me, and then ghosted me.
Long version: I was in Houston on Thursday 8/14/25 for a work closing. My daughter tagged along with me and wanted to spend the day with me since she was leaving for SMU college the next week. We planned on going to lunch and after that she convinced me to go look at cars. I had been wanting to purchase a Hyundai Santa Fe but I still needed to test drive the Santa Fe before purchasing one. We live an hour outside Houston so the closest Hyundai dealership for us to visit was WEST HOUSTON Hyundai on I-10. We pulled in and looked at all the new vehicles. We were about to leave when I spotted one vehicle that was parked in their used car lot that was exactly what I was looking for. The car was used but super clean. I asked a salesperson named Sam Urbina Sr. if I could take the car around the block for a test drive. He threw me the keys and didn't ask me for one thing. So far so good! When we returned from the test drive 8 minutes later, his son Sam Urbina Jr. told us that his dad was with some customers and was busy. Sam Jr. would now take care of us.. I told Sam Jr. that I really like the vehicle and wanted to buy it but didn't have time to work the deal since I had my daughter with me. I already knew the sales price of the vehicle ($35,680 confirmed by Sam Urbina Sr.) which was a great price for the trim package I was buying. I wanted to make sure the car didn't go anywhere so I asked Sam Urbina Jr. if I could put down $2,000 to hold the car for one day. I went inside to fill out the paperwork for the hold but was told that since we hadn't finalized the price they would not take money and hold the car. I said ok I understand and informed them that I would come back tomorrow. As I was leaving the floor sales manager JULIAN GUILLORY ran out and said he knew who I was and appreciated me coming in. He also stated that he knew I was in a hurry and he told me that he would put the keys in his desk for ONE day and the Vehicle WOULD NOT BE SOLD. I said thank you and he immediately send me his digital business card. I wondered how he got my information but then realized that Sam Urbina Jr. put me in the system when I was trying to put money down to hold the car. Here is where I made the mistake. I trusted JULIAN GUILLORY. What a piece of crap and a liar. I should have continued using Sam Urbina Jr. instead. The next day I text JULIAN GUILLORY and asked him to send me the numbers on the car so we could finalized the purchase. He responded with :????? I sent him the VIN number. I got no response so I called him. He said yes ok and he would have someone reach out to me. Around 3pm I was starting to worry since my agreement with JULIAN GUILLORY was for a one day hold. I text him again and all of a sudden I got a random text from someone named Zia would said that the car I wanted would be $42,000. I said you are confused that I already knew what the price was and she said there was an amendment that was going to be added on. I said what are you talking about?
I told her I would just call JULIAN GUILLORY instead. I finally got him on phone around 5pm. and he stated that I should just buy a new one and he would get me a great price. I said I don't want a new one I want the car that you are holding for me. I never heard back from him, so I called Sam JR. He said MY CAR WAS SOLD!!!!! The general manager Matt Shiek still has not called either. Buyers BEWARE of WEST HOUSTON HYUNDA and JULIAN GUILLORY!!!