When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You should also know that West Automotive Group’s facilities have been meeting these expectations for many years since we first opened back in 1993. That’s probably why we enjoy so much repeat business! All of us consider our facilities to be the finest auto repair and transmission service providers in all of San Diego County ...more
Vérifié ClientDear Client,
Thank you for taking the time to share your feedback. We truly appreciate your kind words regarding your service advisor and are grateful for your continued business.
We regret to hear about the concerns you experienced following your recent visit. Regarding the windshield washer fluid reservoir, it is our standard practice to inspect and top off all fluids as part of our service process, and we sincerely apologize if this was overlooked by accident. Please know that we are reviewing this internally to ensure proper procedures are being followed consistently, and rest assured that your fluids have been checked, if there is still a concern, please feel free to stop by anytime and we are happy to recheck all fluids for you while you wait.
In reference to the trim piece at the corner of your windshield and hood, we understand how concerning that must have been. However, we would like to clarify that this trim component is not one we would have removed or disturbed during the scope of work performed. That said, we are still more than willing to inspect it and ensure everything is secured correctly moving forward, for your peace of mind.
We value your feedback, and we are committed to providing a high standard of service. Should you wish to bring your vehicle back in for a follow-up inspection, we would be happy to accommodate you at your earliest convenience.
Sincerely,
Brian Bowersock
CEO
West Automotive Group
Also, this is the second time that the trim piece at the corner of the windshield and hood was not replaced correctly. It was flying up at a 90 degree angle as I drove. I had to pull off the freeway to partially correct it and had my dad help me to get it fixed correctly the following day.