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Walser Hyundai

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(3 791 Avis)
79
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
Avis original
Évaluation globale 2,9/5Évaluation globale 2,9/5Évaluation globale 2,9/5Évaluation globale 2,9/5Évaluation globale 2,9/5
119
Total des ReScores
4,9
Moyenne de ReScore
79
Score NPS ®

Détails de l'entreprise

À propos

Walser Hyundai is located in Brooklyn Park, MN. Our skilled Service Technicians are here to help you with all of your vehicle service needs, from brake jobs, to oil changes, or Minnesota State inspections. Call us today to schedule an appointment! Walser Hyundai is located in Brooklyn Park, MN. Our skilled Service Technicians are here to help you with all of your vehicle service needs, from brake jobs, to oil changes, or Minnesota State inspections. Call us today to schedule an appointment!

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(763) 515-4292
Opening in 22 minutes
Heures d'ouverture

Heures d'ouverture

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 3:00 PM
Sun
closed
* Heure centrale (É.-U. et Canada)
8100 Lakeland Avenue Brooklyn Park, MN 55445
Service après-vente's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(3 791 Avis)

LL
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Linda L.
Inver Grove Heights, MN
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/23/2024
1
Catégorie : Service
Buying experience
Employee was more concerned about getting the sale than working with me on the time needed to complete the transaction. He tended to blame management for items he said could not resolve. There were comments made to me that were inappropriate. While he and others I met were were friendly, he spent more time talking about himself than getting to know me and my needs. Such a different experience than shopping at a competitor in the south metro. While everyone was nice, and I bought my vehicle there due to price, I didn't feel a connection or any interest in my needs.

JB
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Jennifer B.
Anoka, MN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/27/2023
10
Catégorie : Service
Recall/Service
First time at this location. Highly recommend, great staff, quick, nice lobby to work in and overall great experience. HUGHE shout out to Cameron T in the services dept. very detailed, friendly and went over everything. I would highly recommend him when needing services.

JC
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Jeff C.
Saint Paul, MN
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/25/2023
0
Catégorie : Service
Don’t finance
Bought a new car from Walser Hyundai. Wanted to pay cash for the car but was informed if I finance the purchase price is reduced $750. Was informed I can pay off financing almost immediately and thus no interest costs. I did that and paid in full almost immediately for the savings of $750 and received the title cause car paid in full. However Hyundai Finance still keeps taking more than $500 from my banking account each month as if I never paid anything. I call them and get a Call Center in Philippines. They say sorry and said it’s all straightened out but it’s not. I finally closed my bank account so they cannot steal anymore money. Walser says we have nothing to do with financing but they sure took my money fast. I will contact Walser again and next step police report and Attorney Generals Office as a start.

EM
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Eric M.
Osseo, MN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/20/2023
10
Catégorie : Service
Great experience
Azza Felix
was awesome as well as all the people that were there to help

Thank you!!!!

BH
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Brett H.
Saint Paul, MN
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/04/2022
1
Catégorie : Service
used 2020 Subaru Forester purchase
Walser's reconditioning center overfilled the oil by at least a quart. The detailing they claim they do on their website video, like buffing out scratches,fixing dents, detailing the interior wasn't done. I'm thinking Walser Hyundai just doesn't have time to check fluid levels on used vehicles. And if they sell you the rust proofing, might want to check if it was already applied to said vehicle. Like the vehicle, good service contract, but Walser's got a lot to answer for.

EP
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Eugenia P.
Minneapolis, MN
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
11/23/2022
0
Catégorie : Service
DO NOT BUY A VEHICLE FROM HERE - TERRIBLE SERVICE AFTER PURCHASE
Today, November 23, 2022, I called to make an appointment about a Hyundai Elantra that I purchased from Walser Hyundai in 2015. It has now done about 50 k miles. I wanted an appointment to follow up on a light on the dashboard and was informed that the earliest appointment will be end of February!!!!!

The service center always wants the customer to change parts , buy tires etc from them despite their exorbitant prices. If you do not, they will not provide service. DO NOT BUY FROM THEM!!!!

KA
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Kyle A.
Minneapolis, MN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/16/2022
10
Catégorie : Service
Great staff with good energy
I have been coming to this location for years. All of the staff are kind, and care about providing an exceptional experience.

AB
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Amy B.
Big Lake, MN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/09/2022
10
Catégorie : Service
Highly Recommend
My husband Erik and I would highly recommend Walser Hyundai great from start to finish! If you are looking for a knowledgeable, respectful and non pushy salesperson we would suggest Tim Strobel. The process from start to finish was smooth and organized. Loving our new 2023 Hyundai Tuscon!

KV
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Keith V.
Brooklyn Center, MN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
For great service
Great experience, from the moment got there was checked in and told how long it would take. Cameron was great at explaining what would be and what needed too be done. Told me when my car would be done and it was. Great service!
KEVIN H. de Walser Hyundai a répondu le 04/20/2022 05:28 AM

Keith

Thank you very much for taking your time and giving us your feedback and recent service visit with us.

Service Manager
Kevin Hoppe


EO
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Eileen O.
Brooklyn Center, MN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Engine Repair
Very friendly and professional service provided. Quick check-in process. I received updates timely and technician's are thorough in assessments of issues for my repairs. Walser handled contacting warranty to confirm coverage and was honest and transparent in what was expected to be covered. I had no surprises on the timing of the repairs and was happy when my car was completed and ready sooner than expected. I would definitely recommend this dealership! Excellent customer service!!
KEVIN H. de Walser Hyundai a répondu le 04/05/2022 08:24 AM

Eileen,

Thank you for your recent visit and taking the time to give us your feedback it is deeply apprecated.

Service Manager 
Kevin Hoppe


Client vérifié
Hopkins, MN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Reliable
I can count on friendly, professional and reliable service.
KEVIN H. de Walser Hyundai a répondu le 04/01/2022 06:24 AM

Lindsay,

I want to thank you for your recent visit and taking the time to give us your feedback. 

Service Manager
Kevin Hoppe


NM
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Nikolai M.
Shoreview, MN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Best car dealer experience ever!
This was my first time using Walser. I had a poor experience at a Hyundai dealer closer to my house so, when my car recently needed service, I drove a bit farther to give Walser a try this time. I had an awesome experience! From Jason checking me in, getting me started, and talking me through next steps, to the video of my car from the technician, to other staff offering me coffee and water, to the free car wash. I was extremely impressed and will definitely be back!
TRISH R A. de Walser Hyundai a répondu le 03/23/2022 09:01 AM

Good morning Nikolai,

Thank you for taking the time to complete the survey. We are glad to hear you had a great experience with the service department here! We appreciate the business. 

Sincerely,
Trish Atkinson


JC
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Joseph C.
Brooklyn Center, MN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Review
Excellent overall customer service and professionals in all aspects.
TRISH R A. de Walser Hyundai a répondu le 03/18/2022 06:47 AM

Good morning Joseph, 

Thank you for taking the time to complete the survey. We appreciate your business!

Sincerely,
Trish Atkinson


CB
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Carolyn B.
Rogers, MN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/16/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Oil change, tire rotation and a latch recall for the trunk
Great service
TRISH R A. de Walser Hyundai a répondu le 03/17/2022 08:44 AM

Good morning Carolyn,

Thank you for taking the time to complete the survey. We appreciate your feedback!

Sincerely,
Trish Atkinson


Client vérifié
Minneapolis, MN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Oil change
Everything was super smooth and easy, plus, The person who got me situated was lovely. I would recommend having somebody who can bring you home and back to the dealership with you if you don’t want to wait there.
TRISH R A. de Walser Hyundai a répondu le 03/15/2022 06:35 AM

Good morning,

Thank you for taking the time to complete the survey. We do have a shuttle/lyft option to bring you home. I apologize that was not offered! We appreciate your feedback and your business. 

Sincerely, 
Trish Atkinson

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.