Don’t take your vehicle here if you’re from out of state!
I broke down while passing through VA and had my vehicle towed to Virginia Tire and Auto. The quote to fix my vehicle was almost double that of my mechanic at home!
They ran up the cost on parts and labor because they knew I was in a bind and from out of state. Had to rent a U-Haul and come get the vehicle myself and take it to a different mechanic back home and it was still much cheaper!
It’s hard to find a good mechanic and having an experience like this just perpetuates the stereotype. If you are from out of state don’t expect a fair price! Take a chance at another shop!!
CH
Chinthaka H.
Haymarket, VA
10/21/2023
0
Stay away from this place.
They misdiagnosed the problem and literally broke my vehicle which I drove to their Gainesville service center. I had to tow the vehicle to BMW dealership and they fixed everything in few hours. This place is poorly managed and they are ill trained. Stay away from this place and you will be able to save thousands by saving the lifetime of your vehicle…
Wanted to add an update: BMW called me yesterday evening and informed me that the protective engine cover was missing from the vehicle. So, I contacted your Gainesville location, and they acknowledged having it.
I'm quite bewildered by the highly unprofessional behavior of your Gainesville manager. He failed to ensure that the vehicle was properly reassembled before returning it to us. It almost sounded as if they were trying to hide the fact that they hadn't replaced the protective cover, possibly to conceal their mistake. When I went to pick up the cover, I didn't receive an apology, but I didn't expect one from such unprofessional management either.
TT
TE T.
Gainesville, VA
12/29/2022
0
HORROUBLE AND FRAUD PLACE!!!!!
I have experienced a very bad service and customer service. I received my car yesterday after being in that shop for almost a month to install alternator with several damages inside and outside the car. When I talked to the general manager about it, he denied any wrongdoing and treated me with a very bad manner! I brought my car to this shop 3 times in an almost a month and half with the same issue because the staff couldn't find out what is wrong with it and lie every time to me about the issue. And now I received my car damaged from inside and outside!! I am very disappointed!! This place and its staff are liars and fraud!! I will warn people of this place all over!! Horrible service, staff and management! VERY UNETHICAL AND DISHONEST STAFF AND MANAGMENT!! I will file a complaint to the BBB as a star.
AM
Andrew M.
Wilmington, DE
06/10/2022
0
Beltway Bandits
Called the store yesterday and asked if they can re program a TPMS sensor on one of my tires, as it had to be replaced, due to leak, during a trip recently and the tire shop who replaced the sensor in Lynchburg could not re program it to the car. Yesterday I called the Gainesville VTA and asked if they could do it, they said yes and there was no charge for this service. I took it in and they informed me they were unable to program the New Schraeder TPMS sensor. They then told me there was a $31.90 charge. for tire mount and removal. This company is a "BeltWay Bandit"... You cannot reach their corporate office in Tysons Corner, no number available, seems par for the course. Why do we all get a lesson from unscrupulous auto centers like these?? I complained to no avail.
On their BS web site they state and I quote " We are committed to making you 100% satisfied, we've spent more than 45 years doing things the right way, what absolute BS. They claim to be automotive experts with the TPMS sensors, which is a false claim. I would not use this company if it were the last one in VA. Do not use Virginia Tire and Auto centers, they are a 'RIP OFF" and scammers.
FM
FRANK M.
Gainesville, VA
01/27/2022
0
BAD Customer Service
Bad customer service and bad attitude of the store managers. The workers in the workshop are good
LJ
Louis J.
Bristow, VA
09/11/2021
0
Poor customer service
Hi went to Virginia tire and auto looking to purchase four tires. The customer service representative at the establishment and Gainesville stated that the tires we are not currently in the shop but he would place an order and call me on Friday to confirm an appointment Saturday. Never received a call on Friday so I called on Saturday morning was given the runaround to ultimately find out the tires did not arrive. The shop is unresponsive, unreliable & basically Useless unless you were getting a state inspection. They should because Virginia state inspection and not tire and auto.
WS
William S.
Bristow, VA
05/28/2019
Repair costs have driven me away.
My engine light came on over the memorial weekend and since i have been a customer of Virginia Tire for years I took my car there to have it checked.
They found the issue and provided the cost for repair. I reviewed the price list for the parts needed and saw that the four ignition coils would cost me $800. I trusted that the work was needed but the costs for the ignition coils bothered me so I checked out what the costs would be from other automobile shops as well as auto part businesses and found out that these ignition coils in the high end would be around $80. So a 4 cylinder vehicle cost would be around $350. So with the part markup it appears that there was a $450 profit.
They installed 4 spark plugs as well and I noticed the profit margin on each spark plug was almost $30 per plug. So just on parts alone they made a profit of over $550 even before the labor cost.
I walked away feeling cheated knowing I should have taken it elsewhere to have the same job done without the large repair cost.
I called and left voicemail messages for both the Gainesville and center I’ll locations to ask what their markup was on these parts. I haven’t heard back yet but hope that I will.
I can’t image that they can provide a satisfactory explanation and at this point they have lost a customer who has been with them for many years.
Non recommandé
LP
L P.
Bristow, VA
12/13/2018
Very dishonest
I went there for state inspection. They fail it due to faulty ball joint. They had done this twice before on a previous vehicle I owned over 13 years ago. I had to get the state police involved at that time. I had my current vehicle reinspected at another station and absolutely no play in either wheel. They had quoted me $800 per wheel for repairs. State police need to pull their inspection license. Wish I could give a negative star rating
Non recommandé
CC
Clark C.
Front Royal, VA
09/09/2018
Use to be,price gouging
I use to go there.But recently i went there.They seam to be price gouging. Pricy and petty.won't go there again.
Non recommandé
JV
Jay V.
Gainesville, VA
07/30/2018
Very unproffesional
Disappointed with this place do not recommend going here dishonest and unproffesional. Not coming back to this place.
Non recommandé
EH
Erica H.
Manassas, VA
07/30/2018
Save yourself the time and headache
Save yourself the time and headache. I went in for an inspection which failed, which I expected considering I told them my air bag light was on and needed to be looked at. Instead of doing a thing the checked off several things that failed, gave me no additional information, and no additional assistance for fixing these issues. I understand that I was there on a Sunday and they might not have had time to do it that day, but instead of helping me schedule a time to come back in to get everything straightened out they simply said they didn't have any answers and requested payment. Worst vehicle experience of my life.
Non recommandé
AD
Amy D.
Haymarket, VA
06/23/2018
Quick and good service
Service team, Garrett got me and and taken care of in less than 20 min for Emissions and State Inspection! Helped with 2 other issues as well. Great service!!!
Recommandé
AD
Amy D.
Haymarket, VA
06/23/2018
Quick and good service
Service team, Garrett got me and and taken care of in less than 20 min for Emissions and State Inspection! Helped with 2 other issues as well. Great service!!!
Recommandé
JF
jamie f.
Bealeton, VA
06/03/2018
This place sucks
These people are a joke i would not recommend you to take your wheelbarrow there .They have no clue whats going on.
Non recommandé
Q.
Q ..
Falls Church, VA
01/20/2018
ALOT OF TIME ON YOUR HANDS
I can't believe the amount of time one individual takes to sit and write paragraph after paragraph in regards to complaining. Wow!!!! Look up at the sky sometime instead of down at your phones. Some of you guys are such *****es!!! And the women, ****ing gross. Change your own oil or do your own repairs. Man I hate people.
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They ran up the cost on parts and labor because they knew I was in a bind and from out of state. Had to rent a U-Haul and come get the vehicle myself and take it to a different mechanic back home and it was still much cheaper!
It’s hard to find a good mechanic and having an experience like this just perpetuates the stereotype. If you are from out of state don’t expect a fair price! Take a chance at another shop!!