Prolonged Warranty Delays and Unresolved Issues at Valley RV Supercenter: A First-Time RV Owner's Cautionary Experience
I brought my 2024 Jayco 199MBS trailer to Valley RV Supercenter in Kent, WA, for a wheel bearing pack, annual inspection, and warranty repairs, but after over 45 days, I’m sharing a straightforward review. The good news: they installed new decals, resolved a fridge issue after a second attempt, and replaced a faulty load center. Their text message communication was helpful and kept me informed.
However, the negatives far outweigh the positives. The 45-day wait devastated my camping season, plagued by parts delays—such as the load center, shipped on July 18 and arriving after a 7-day delay—and poor timeline management. I had to persistently chase them for updates, receiving slow or vague replies until I insisted on more detail. The job isn’t complete—my trailer remains there, awaiting battery replacement (pending warranty approval) and an unexpected $442 sealant repair. With no visible leaks, the trailer covered throughout fall, winter, and spring, and only two uses since purchase over a year ago, labeling it “maintenance” after 6 months feels unjust.
As a Jayco retailer, Valley RV Supercenter should have recognized Jayco’s known craftsmanship issues and identified the sealant problem before selling to first-time buyers like me. While electrical issues like the load center failure weren’t evident at purchase, the sealant wear should have been caught.
I rate them 2 out of 5 stars. They earn credit for progress and the inspection, but delays, weak communication, and unresolved issues leave a sour impression. If considering Valley RV, be ready to follow up diligently and budget for extra costs with Jayco warranty work. It’s a harsh lesson for new RV owners.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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Vérifié Client
However, the negatives far outweigh the positives. The 45-day wait devastated my camping season, plagued by parts delays—such as the load center, shipped on July 18 and arriving after a 7-day delay—and poor timeline management. I had to persistently chase them for updates, receiving slow or vague replies until I insisted on more detail. The job isn’t complete—my trailer remains there, awaiting battery replacement (pending warranty approval) and an unexpected $442 sealant repair. With no visible leaks, the trailer covered throughout fall, winter, and spring, and only two uses since purchase over a year ago, labeling it “maintenance” after 6 months feels unjust.
As a Jayco retailer, Valley RV Supercenter should have recognized Jayco’s known craftsmanship issues and identified the sealant problem before selling to first-time buyers like me. While electrical issues like the load center failure weren’t evident at purchase, the sealant wear should have been caught.
I rate them 2 out of 5 stars. They earn credit for progress and the inspection, but delays, weak communication, and unresolved issues leave a sour impression. If considering Valley RV, be ready to follow up diligently and budget for extra costs with Jayco warranty work. It’s a harsh lesson for new RV owners.