Solutions d'affaires
English French Canadian
SureCritic / Vente de véhicules récréatifs / Valley RV Supercenter
business image

Valley RV Supercenter

Score moyen
Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5
4,3
(482 Avis)
54
Écrire un avis

Détails du score

5 stars
71%
4 stars
9%
3 stars
5%
2 stars
6%
1 star
7%

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
54
Score NPS ®

Détails de l'entreprise

Catégories
Vente de véhicules récréatifs, Service de camping-car, Réparation de camping-car
Contact
(253) 203-6343
Visiter le site web
Closed
Heures d'ouverture

Heures d'ouverture

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
9:00 AM - 5:00 PM
Sun
10:00 AM - 5:00 PM
* Heure du Pacifique (É.-U. et Canada)
619 Washington Ave N Kent, WA 98032
Obtenir des directions
Valley RV Supercenter's Avis
Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5
4,3
(482 Avis)
Écrire un avis
Avis récents
ER
gravatar
ERIKA R.
Orting, WA
JAYCO 22BH FTHR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/03/2025
client vérifiéVérifié Client
10
Great experience!
We just went to look at the Camper we were interested in, next thing you know we are putting a down payment on it! Very Friendly staff at Valley RV and had an amazing experience. We absolutely love our Camper and when it is time to upgrade, defiantly will go back to Valley!
Client vérifié
Tulalip Bay, WA
JAYCO 32RLTS PNNCL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/03/2025
client vérifiéVérifié Client
10
Super Experience
Buying an RV at Valley RV was the best experience we have ever had. We started with Charlie Roy (super friendly, no pressure), then worked with Randy, Travis and David (so knowledgeable and knows his stuff!). The experience was so straight forward which made working and buying from them a breeze!!! Their style of doing business is refreshing and makes you feel wonderful about buying a new RV.
RH
gravatar
ROBERT H.
Bainbridge Island, WA
JAYCO 22T GRNT RDG
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/30/2025
client vérifiéVérifié Client
10
Great experience at Valley RV
Valley RV is great to work with, smooth, straight forward no hassle buying process. Competitive loan terms that were better than my Credit Union! Recently stopped in for service on a couple of minor items that Richard and Matt got taken care of right away and got me back on the road for another camping trip.
Rena G. de Valley RV Supercenter a répondu le 07/31/2025 02:21 PM

Thank you so much for the kind words! We're happy to hear the buying process was smooth and hassle-free and that our team was able to get you back on the road quickly for your next adventure. We'll be sure to pass the shout-out along to Richard and Matt! Wishing you many more great camping trips ahead! :)

SH
gravatar
STEVEN H.
Port Orchard, WA
JAYCO 199MBS FTHR
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
07/29/2025
client vérifiéVérifié Client
2
Prolonged Warranty Delays and Unresolved Issues at Valley RV Supercenter: A First-Time RV Owner's Cautionary Experience
I brought my 2024 Jayco 199MBS trailer to Valley RV Supercenter in Kent, WA, for a wheel bearing pack, annual inspection, and warranty repairs, but after over 45 days, I’m sharing a straightforward review. The good news: they installed new decals, resolved a fridge issue after a second attempt, and replaced a faulty load center. Their text message communication was helpful and kept me informed.

However, the negatives far outweigh the positives. The 45-day wait devastated my camping season, plagued by parts delays—such as the load center, shipped on July 18 and arriving after a 7-day delay—and poor timeline management. I had to persistently chase them for updates, receiving slow or vague replies until I insisted on more detail. The job isn’t complete—my trailer remains there, awaiting battery replacement (pending warranty approval) and an unexpected $442 sealant repair. With no visible leaks, the trailer covered throughout fall, winter, and spring, and only two uses since purchase over a year ago, labeling it “maintenance” after 6 months feels unjust.

As a Jayco retailer, Valley RV Supercenter should have recognized Jayco’s known craftsmanship issues and identified the sealant problem before selling to first-time buyers like me. While electrical issues like the load center failure weren’t evident at purchase, the sealant wear should have been caught.

I rate them 2 out of 5 stars. They earn credit for progress and the inspection, but delays, weak communication, and unresolved issues leave a sour impression. If considering Valley RV, be ready to follow up diligently and budget for extra costs with Jayco warranty work. It’s a harsh lesson for new RV owners.
RP
gravatar
RON P.
Seattle, WA
Ford Super Duty F-53 Motorhome
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/09/2025
client vérifiéVérifié Client
8
Great
I'd give Tim a 6 if it was an option
Rena G. de Valley RV Supercenter a répondu le 07/31/2025 02:53 PM

We couldn't agree with you more, thank you for your business and the amazing feedback!

MR
gravatar
MICHAEL R.
Port Orchard, WA
JAYCO 22C RHAWK
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/28/2025
client vérifiéVérifié Client
10
Great Business To Buy An RV
Valley RV made buying our Class C a breeze. Process was straightforward and all personnel we dealt with from sales, sales manager, walk thru technician, receptionist (pic) to the finance guy were great. All staff members were professional, answered all questions and very easy to work with. They literally gave us the red carpet treatment. We would highly recommend RV Supercenter to friends and family for future RV purchases. Thank You!
Rena G. de Valley RV Supercenter a répondu le 05/30/2025 03:17 PM

We’re glad you felt like royalty during your RV shopping adventure! 🚀✨ Your recommendation means alot to us! Congratulations and thank you for your business!

DT
gravatar
DONALD T.
Burien, WA
JAYCO 19MRK FTHR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2025
client vérifiéVérifié Client
10
Done as shedualed
Had to leave over night but not a issue it was done before 11AM.
Rena G. de Valley RV Supercenter a répondu le 05/27/2025 03:05 PM

We're glad everything was sorted out smoothly and on time! 🚐✨ Thank you for trusting the team here at Valley RV Supercenter. Safe travels!

TA
gravatar
THERESA A.
Woodinville, WA
JAYCO 199MBS FTHR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2025
client vérifiéVérifié Client
10
Fast reliable service
Our brand new trailer was delivered to us with a bent axle. While we were disappointed this was not caught before we picked it up, the care we received to get the axle replaced and get us ready for our first trip was tremendous. Richard in the service department was so easy to work with and really went above and beyond.
Rena G. de Valley RV Supercenter a répondu le 05/27/2025 03:06 PM

We appreciate your understanding during the axle hiccup! 🚐 Richard's dedication to getting you road-ready is what we aim for—happy travels ahead and thank you for choosing Valley RV Supercenter for you sales and service needs! 🌟

Client vérifié
Puyallup, WA
BMW X1
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/14/2025
client vérifiéVérifié Client
10
My service agent is very professional adn informative
All work was carefully completed and on time.
Rena G. de Valley RV Supercenter a répondu le 05/27/2025 03:07 PM

We're happy to hear everything was done on time and with care! 🚐✨ Thank you for your business, have a great camping season!

KR
gravatar
KEVIN R.
Kent, WA
WINNEBAGO 2106 FBS MICRO MINNI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2025
client vérifiéVérifié Client
10
Excellent Service!
We set an appointment last November for this Spring to replace the battery with two new 12 Volt batteries and new battery boxes. Tim and his crew had me out in less than an hour! Excellent customer service!
Rena G. de Valley RV Supercenter a répondu le 05/27/2025 03:09 PM

We're glad to hear you were in and out faster than a squirrel on a mission! 🐿️ Thanks for trusting us with your battery upgrade! 🔋✨Happy camping!! :)

Client vérifié
Bainbridge Island, WA
JAYCO 20TL SWFT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2025
client vérifiéVérifié Client
10
Great professional service!
Customers service and professionalism is much appreciated every visit!
Rena G. de Valley RV Supercenter a répondu le 05/06/2025 03:42 PM

We're glad our customer service keeps you coming back! It's our mission to make every visit feel like a five-star experience! 🌟😊

CH
gravatar
CARL H.
Edmonds, WA
JAYCO 26REC EGL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/06/2025
client vérifiéVérifié Client
0
These people dont know when to stop
The fine people at Valley RV Supercenter have kept my fifth wheel trailer as hostage for 5 straight months now and continue to find new excuses and things to break/fix in order for it to remain there. I have no confidence they can actually complete the repairs that it was brought in for, nor will I likely have a way to get anything out of my trailer once they give up and throw it back at me.
Rena G. de Valley RV Supercenter a répondu le 05/30/2025 03:10 PM

We're sorry to hear about your experience. We hope the issues were resolved.

WH
gravatar
Woodrow H.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/19/2025
10
These guys are great!
Honesty and integrity don’t often come to mind when interacting with dealerships - but these guys were so upfront and honest during the entire process, we were actually amazed!!

Ray Germani was a great salesman and actually listened when we told him exactly what we needed. We were shown only the model of travel trailers that we requested to see - based on the specifications that we needed. There was no high pressured sales techniques involved, and all additional options were fully explained. Ray was professional, friendly, and very patient. We highly recommend Ray to anyone looking for an RV or trailer.
Rena G. de Valley RV Supercenter a répondu le 05/06/2025 03:34 PM

Thank you so much for your thoughtful review! We're thrilled to hear that Ray and the Valley RV Supercenter team provided such an honest, pressure-free, and personalized experience. It's wonderful to know you felt heard and supported throughout the process. We truly appreciate your recommendation and hope you enjoy every moment in your new travel trailer! 🚐👏

GN
gravatar
GEORGE N.
Carnation, WA
Ram 3500
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2025
client vérifiéVérifié Client
10
Annual unit dewinterization
My appointment was set for 11:00 AM. I checked in and was immediately processed into the system. The paperwork was completed and the crew got to work on my 5th wheel. Once the work was completed, Tim, my service advisor, took me through the unit and we verified that all work was completed. I asked to have the crew adjust two of my sun shades as they were not working correctly. This was done, and the shades are now working correctly. I appreciate the individual attention I receive when I bring my 5th wheel in for service.
Rena G. de Valley RV Supercenter a répondu le 04/11/2025 12:28 PM

Thank you, George, for the wonderful review! We're glad to hear your RV Service appointment went smoothly and that Tim and the service team provided such thorough and attentive care. We truly appreciate your trust in us to keep your 5th wheel in top shape. Looking forward to seeing you again for future service needs—safe travels! 🚐🔧

MV
gravatar
MARK V.
Marysville, WA
JAYCO 199MBS FTHR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/27/2025
client vérifiéVérifié Client
10
Unbridled enthusiasm
I must say buying a Jayco trailer was a positive experience for both my wife and I. We also had our grandson with us while choosing a trailer. Everyone in the process from purchasing to picking it up were extremely kind and enthusiastic about our purchase.
Rena G. de Valley RV Supercenter a répondu le 03/28/2025 03:59 PM

Thank you, Mark! We're so glad to hear that your experience purchasing a Jayco trailer was a positive one for you, your wife, and your grandson. It's wonderful to know our team made the process enjoyable and welcoming. Wishing you many great adventures and memories in your new trailer! 🚐😊

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.