We were having an issue with our water pressure and our macerator. We used another shop in Fife and they claimed it was fixed and it failed immediately. These guys tackled the job and got us back up and running! They were thorough, kept us up to date and were overall just kind to us. We will always take our rig here!

DAVID M.

Auburn, WA

JAYCO 27RK WHAWK

09/11/2025

Vérifié Client

Good Honest Staff, But Not Enough of Them for Timely Work

I really like the staff at Valley RV Supercenter, from Tim, Richard, and Matt in Maintenance, to Leslie in Parts, to Chuck in Sales. They are honest and try hard to do good work, but they are hampered by tech staffing shortages (I realize this is a common problem across the industry). This results in excessive time waiting for work to be done and the need to call in to push them to get at work on my trailer to avoid losing camping/trip reservations. It is not Valley RVs fault, but I feel like I have had too many warranty issues on my 2024 Jayco White Hawk travel trailer. What has happened to their quality? While out recently camping, a breaker and converter failed, leaving me without 12-volt power, which meant we had no lights, fans, power to bring awning and slideout back in. I had recent shoulder surgery and couldn't get the slide out back in manually. We could not wait for Jayco to get parts out to a local mobile tech and instead the mobile tech ordered equivalent parts and fixed the problem to restore power. Our Jayco travel trailer was still under warranty and I submitted a claim to Jayco corporate to be reimbursed, at least partially, for our cost to have a mobile tech out to fix it (I had to pay him directly and then file a claim with Jayco to move this along). Jayco denied the claim, even though it was under warranty. Although I really like Valley RV and their staff, it makes me concerned about buying a Jayco product in the future.

Client vérifié

Bothell, WA

JAYCO 212QBW JFLT

09/10/2025

Vérifié Client

Replacing two fenders

My both fenders were broken, and they did all very well. So nice! Very happy!

VICTOR B.

Maple Valley, WA

JAYCO 195RBW JFLT BAJA

09/09/2025

Vérifié Client

Help with backup camera not working

I took my 2024 Baja trailer down as my backup camera stopped working. It's a 3rd party camera that I installed when I purchased the trailer from them last year. They got me right in for a quick check to see if it was a quick fix. They were great! I'm very happy with the service I get from them.

MICHAEL K.

Covington, WA

JAYCO 212QBW JFLT

08/27/2025

Vérifié Client

Great Service for a Major Repair

We suffered a bent axle, flattened leaf spring and major interior damage to our trailer. Richard in the service department worked with our insurance and when we got the trailer back it was better than when we bought it. Richard handled everything, kept us appraised of progress and helped us get things from our trailer that we needed.

Rena G. de Valley RV Supercenter a répondu le 09/03/2025 12:04 PM

Thank you so much for sharing your experience. We’re sorry you had to go through such a tough situation with your trailer, but we’re incredibly grateful to hear that Richard was able to step in and help turn things around. Wishing you smoother roads and many great adventures ahead!

JEFFREY M.

Seabeck, WA

JAYCO 382FLRB NPNT

08/27/2025

Vérifié Client

Yearly up dates and maintenance

Sat in parking lot for 2 weeks when they knew i needed it back by the 20th of August. They had a total of 4 weeks to work all the issues through. But it came to the 20th pick up and they still didnt have the complete work done. Now we reschedled for another 4 week stay in october thru november 29th. To get the work completed and new sealant work which was found this time around.

Rena G. de Valley RV Supercenter a répondu le 09/03/2025 02:00 PM

Hi Jeffrey, thank you for your honest feedback. We're truly sorry to hear that your service visit didn’t go as planned, especially with the delay and the missed deadline you communicated. Your time matters to us, and we appreciate you giving us another chance to make it right in October. We’ll be sure to pass your comments along to the team so we can improve moving forward. If there’s anything we can do in the meantime, please don’t hesitate to reach out.

KAREN T.

Stanwood, WA

JAYCO 29MV GHWK

08/17/2025

Vérifié Client

Okay Experience

The folks at the dealer were personable and friendly, however there were several quality issues with the RV that still haven't been resolved. I am a little disappointed with the lack urgency on getting these issues taken care of. We had to delay the delivery nearly a month due to an unexpected fault with the generator fuel pump. The fender flares on the front fenders are both pulling away from the cab and are not fixable per the dealer. Additionally, we are waiting for some trim to come in to replace a piece that was too short in the cab after replacing the standard sofa with theater seats. After we brought the rig home, we found trim falling off from around the entry door, and a significant pile of debris under a bottom drawer in the kitchen area. The bathroom door also did not latch. We have fixed the door trim, bathroom latch, and removed the debris, but I expect much higher quality for the amount of money we spent. As of this writing, we are still awaiting the generator pump repair and the replacement trim.

ERIKA R.

Orting, WA

JAYCO 22BH FTHR

08/03/2025

Vérifié Client

Great experience!

We just went to look at the Camper we were interested in, next thing you know we are putting a down payment on it! Very Friendly staff at Valley RV and had an amazing experience. We absolutely love our Camper and when it is time to upgrade, defiantly will go back to Valley!

Rena G. de Valley RV Supercenter a répondu le 08/13/2025 03:21 PM

Thank you so much for the kind words! We're so glad to hear your visit turned into finding the perfect camper—and even happier that you had a great experience with our team. We truly appreciate your trust and can’t wait to help you again when it’s time for that upgrade. Enjoy every moment in your new RV!

Client vérifié

Tulalip Bay, WA

JAYCO 32RLTS PNNCL

08/03/2025

Vérifié Client

Super Experience

Buying an RV at Valley RV was the best experience we have ever had. We started with Charlie Roy (super friendly, no pressure), then worked with Randy, Travis and David (so knowledgeable and knows his stuff!). The experience was so straight forward which made working and buying from them a breeze!!! Their style of doing business is refreshing and makes you feel wonderful about buying a new RV.

Rena G. de Valley RV Supercenter a répondu le 08/13/2025 03:42 PM

Thank you so much for the kind words and for sharing your experience! We're thrilled to hear that working with Charlie, Randy, Travis, and David made the process easy and enjoyable for you. Our goal is always to keep things straightforward, pressure-free, and positive—and we’re so happy to hear we delivered that for you. Wishing you many amazing adventures in your new RV!

ROBERT H.

Bainbridge Island, WA

JAYCO 22T GRNT RDG

07/30/2025

Vérifié Client

Great experience at Valley RV

Valley RV is great to work with, smooth, straight forward no hassle buying process. Competitive loan terms that were better than my Credit Union! Recently stopped in for service on a couple of minor items that Richard and Matt got taken care of right away and got me back on the road for another camping trip.

Rena G. de Valley RV Supercenter a répondu le 07/31/2025 02:21 PM

Thank you so much for the kind words! We're happy to hear the buying process was smooth and hassle-free and that our team was able to get you back on the road quickly for your next adventure. We'll be sure to pass the shout-out along to Richard and Matt! Wishing you many more great camping trips ahead! :)

STEVEN H.

Port Orchard, WA

JAYCO 199MBS FTHR

07/29/2025

Vérifié Client

Prolonged Warranty Delays and Unresolved Issues at Valley RV Supercenter: A First-Time RV Owner's Cautionary Experience

I brought my 2024 Jayco 199MBS trailer to Valley RV Supercenter in Kent, WA, for a wheel bearing pack, annual inspection, and warranty repairs, but after over 45 days, I’m sharing a straightforward review. The good news: they installed new decals, resolved a fridge issue after a second attempt, and replaced a faulty load center. Their text message communication was helpful and kept me informed.

However, the negatives far outweigh the positives. The 45-day wait devastated my camping season, plagued by parts delays—such as the load center, shipped on July 18 and arriving after a 7-day delay—and poor timeline management. I had to persistently chase them for updates, receiving slow or vague replies until I insisted on more detail. The job isn’t complete—my trailer remains there, awaiting battery replacement (pending warranty approval) and an unexpected $442 sealant repair. With no visible leaks, the trailer covered throughout fall, winter, and spring, and only two uses since purchase over a year ago, labeling it “maintenance” after 6 months feels unjust.

As a Jayco retailer, Valley RV Supercenter should have recognized Jayco’s known craftsmanship issues and identified the sealant problem before selling to first-time buyers like me. While electrical issues like the load center failure weren’t evident at purchase, the sealant wear should have been caught.

I rate them 2 out of 5 stars. They earn credit for progress and the inspection, but delays, weak communication, and unresolved issues leave a sour impression. If considering Valley RV, be ready to follow up diligently and budget for extra costs with Jayco warranty work. It’s a harsh lesson for new RV owners.

RON P.

Seattle, WA

Ford Super Duty F-53 Motorhome

07/09/2025

Vérifié Client

Great

I'd give Tim a 6 if it was an option

Rena G. de Valley RV Supercenter a répondu le 07/31/2025 02:53 PM

We couldn't agree with you more, thank you for your business and the amazing feedback!

MICHAEL R.

Port Orchard, WA

JAYCO 22C RHAWK

05/28/2025

Vérifié Client

Great Business To Buy An RV

Valley RV made buying our Class C a breeze. Process was straightforward and all personnel we dealt with from sales, sales manager, walk thru technician, receptionist (pic) to the finance guy were great. All staff members were professional, answered all questions and very easy to work with. They literally gave us the red carpet treatment. We would highly recommend RV Supercenter to friends and family for future RV purchases. Thank You!

Rena G. de Valley RV Supercenter a répondu le 05/30/2025 03:17 PM

We’re glad you felt like royalty during your RV shopping adventure! 🚀✨ Your recommendation means alot to us! Congratulations and thank you for your business!

DONALD T.

Burien, WA

JAYCO 19MRK FTHR

05/20/2025

Vérifié Client

Done as shedualed

Had to leave over night but not a issue it was done before 11AM.

Rena G. de Valley RV Supercenter a répondu le 05/27/2025 03:05 PM

We're glad everything was sorted out smoothly and on time! 🚐✨ Thank you for trusting the team here at Valley RV Supercenter. Safe travels!

THERESA A.

Woodinville, WA

JAYCO 199MBS FTHR

05/20/2025

Vérifié Client

Fast reliable service

Our brand new trailer was delivered to us with a bent axle. While we were disappointed this was not caught before we picked it up, the care we received to get the axle replaced and get us ready for our first trip was tremendous. Richard in the service department was so easy to work with and really went above and beyond.

Rena G. de Valley RV Supercenter a répondu le 05/27/2025 03:06 PM

We appreciate your understanding during the axle hiccup! 🚐 Richard's dedication to getting you road-ready is what we aim for—happy travels ahead and thank you for choosing Valley RV Supercenter for you sales and service needs! 🌟

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