I bought a 2016 polaris rzr from these guys at what seemed like a reasonable price. 4 days later and 18 miles, there isn't any oil in the engine, and it won't start. I take it to my mechanic who says it was either sold to me with hardly any oil, or it's burning/using oil really fast. So I bring it back to them. After the weekend I go in to discuss returning it. The owner explains what he thinks the problem is, but insists that the damage was my fault. We discuss some different options, including his team fixing it and splitting the cost of the repair. I offer to pay him $1000 for any damage to the rzr so he will take it back, but he wanted $2k. After discussing it with my family we decide it isn't worth putting the money in to fix it. Instead we pay $2000 so he will take back this ATV. After having it a total of 8 days, leaving it at their place over the weekend, and putting less than 50 miles on what should be an amazing machine, I have to pay this place $2000 so they can fix the engine damage. I guess everyone should check the engine oil on the vehicles they buy here. Legally, they did everything just fine. However, I won't be going back there.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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