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University Hyundai of Decatur

Score moyen
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(805 Avis)
78
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
Avis original
Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5
52
Total des ReScores
4,9
Moyenne de ReScore
78
Score NPS ®

Détails de l'entreprise

À propos

University Hyundai of Decatur strives to make every experience memorable by designing an exemplary car purchasing experience that goes into creating a delightful atmosphere to exceed every customer's expectations!

We offer Hyundai's latest award-winning lineup of new vehicles, Q-certified pre-owned,
University Hyundai of Decatur strives to make every experience memorable by designing an exemplary car purchasing experience that goes into creating a delightful atmosphere to exceed every customer's expectations!

We offer Hyundai's latest award-winning lineup of new vehicles, Q-certified pre-owned, and a full service maintenance facility. We can fulfill your fleet car needs from leasing, purchasing, and service.

Our current Hyundai selection includes, Azera, Genesis G80 and G90, Sonata, Accent, Tucson, Santa Fe, the Elantra and the new IONIQ.

Located at 1211 Beltline Rd. SW in Decatur, AL, we are proud to serve the City of Decatur! With all the great things happening at Hyundai, we want to earn your business. Come see why Hyundai owners are the most loyal!!
...more

Catégories
Concessionnaire Hyundai, Concessionnaire de voitures neuves, Réparation automobile
Contact
(256) 280-2131

Heures d'ouverture

Mon
7:00 AM - 6:00 PM 8:30 AM - 8:00 PM
Tue
7:00 AM - 6:00 PM 8:30 AM - 8:00 PM
Wed
7:00 AM - 6:00 PM 8:30 AM - 8:00 PM
Thu
7:00 AM - 6:00 PM 8:30 AM - 8:00 PM
Fri
7:00 AM - 6:00 PM 8:30 AM - 8:00 PM
Sat
8:00 AM - 2:00 PM 9:00 AM - 8:00 PM
Sun
closed
* Heure centrale (É.-U. et Canada)
1211 Beltline Road SW Decatur, AL 35603
Service après-vente's Avis
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(805 Avis)

YL
gravatar
yen l.
Collierville, TN
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/25/2022
0
Catégorie : Service
Horrible services from both salesman and manager
Bought a Palisade SEL there last week, was told that i had bluelink with my purchase, but somehow it didn't work, told me to wait for 24 hrs so it can get activated, waited and nothing happened. Texted Ted (Salesman) back, said he will find out Monday and will get back to me. So i waited til the end of WEDNSDAY and still noone calls. I had to text them back myself complaining that it is very unprofessional of them making me wait so long without any updates. It seems like they only care about selling cars but not the service afterwards. Manager Gerard Selsey then called me and that he apologized that my car isn't equipped with bluelink. Thry Shouldve told me that from the day I got my car right? Both the manager and the salesmam don't even know the product they're selling their customers, is it unprofessional or is it a lie? you tell me! So basically he apologized for making me wait so long for nothing and just suck it up! "Ha, you got tricked, live with it, move on!", offers no compensation whatsoever! Regret driving there for 3.5 hrs to buy the car with such horrible service, never again!

DP
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Daniel P.
Decatur, AL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/18/2022
0
Catégorie : Service
Labor Rates
Be prepared to pay an exorbitant amount of labor ($199.99) per hour for some work being done.

Bought a mirror (almost $300) and had it installed today for $453 - for two hours work - all for a grand total of over $700. It even included "miscellaneous charges" of $66. And this was with a military discount.

They said they had told me it would be this much but if they had, I would not have bought the mirror and definitely would not have had it replaced there.

Fool me once, shame on me . . .

And the funny thing is I have used them for the normal servicing (oil changes and tire balance and rotations) and found them to be extremely reasonable and fast. I just feel this was completely unfair.

CF
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Charles F.
Decatur, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great place to get your car serviced.
The service was performed as promised. Quality of work was superior and was explained well.
BARRY B. de University Hyundai of Decatur a répondu le 03/30/2022 04:18 AM

THANK YOU FOR YOUR FEED BACK AND COMMENTS 


KH
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Kimberly H.
Trinity, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Fast trip
The oil change came up while I was gone on vacation. I called they got me in the next day. Really fast and friendly.
Joanna B M. de University Hyundai of Decatur a répondu le 03/28/2022 02:27 PM

Thank you for your feedback! Thank you for allowing us the opportunity to service your vehicle!!! 


JC
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James C.
Decatur, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2022
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
Good Service
Everything was handled as it should be
BARRY B. de University Hyundai of Decatur a répondu le 03/25/2022 04:15 AM

THANK YOU FOR YOUR FEED BACK AND COMMENTS 


Client vérifié
Hartselle, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/14/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Warranty repair
N/a
BARRY B. de University Hyundai of Decatur a répondu le 03/16/2022 04:12 AM

THANK YOU FOR YOUR FEED BACK AND COMMENTS 


RM
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Richard M.
Hillsboro, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/07/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Stop
The service is always good when I call or come in to make a appointment. Thanks ladyd and gentlemen for your help.
BARRY B. de University Hyundai of Decatur a répondu le 03/07/2022 04:22 AM

THANK YOU FOR YOUR FEED BACK AND COMMENTS 


IC
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Imogene C.
Decatur, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/26/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
oil change / tire rotation
HAD OIL CHANGE AND TIRES ROTATION, THE SERVICE WAS DONE FAST.

Great service
.

Thank You, Greg
Joanna B M. de University Hyundai of Decatur a répondu le 02/27/2022 04:10 AM

Thank you for your feedback!!! Thank you for always trusting us with servicing your vehicles!!! 


Client vérifié
Owensboro, KY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/24/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
An emergency stop 5 hours from home.
I can’t recommend them enough. We had an emergency stop due to a blown out tire. They were very kind and sympathetic to our situation and were at the dealer less than an hour. They were gracious enough to work us in even though they were booked with appointments. The service tech even put the spare and tool kit back in the proper place and secured them as if it came from the factory.
BARRY B. de University Hyundai of Decatur a répondu le 02/25/2022 04:28 AM

THANK YOU FOR YOUR FEED BACK AND COMMENTS 


SL
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Sandra L.
Decatur, AL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/01/2022
client vérifiéVérifié Client
10
Catégorie : Service
auto maintenance provided
great service

Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/20/2022
Type de service : Maintenance
9
Catégorie : Service
oil change and tire rotation
staff was friendly, courteous and very professional. service was performed in a timely manner much faster than i expected (less than an hour). i will continue to bring my car to be serviced at this Hyundai location
BARRY B. de University Hyundai of Decatur a répondu le 02/21/2022 04:15 AM

THANK YOU FOR YOUR FEED BACK AND COMMENTS 


Client vérifié
Cullman, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/15/2022
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
Good job
I like the service. It’s fast and kind.
BARRY B. de University Hyundai of Decatur a répondu le 02/16/2022 04:17 AM

THANK YOU FOR YOUR FEEDBACK AND COMMENTS 


FH
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Frederick H.
Athens, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/28/2022
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
Standard vehicle maintenance
Brought my vehicle for standard maintenance of an oil change and tire rotation. Personnel, Brynn in particular, was exceptional. Will continue to bring my vehicle in for service at this dealership.
BARRY B. de University Hyundai of Decatur a répondu le 01/29/2022 05:13 AM

THANK YOU FOR YOUR FEED BACK AND COMMENTS 


HW
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Hal W.
Trinity, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/27/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Brought my 2020 Tucson in for service and was in and out less than an hour
The people that waited on me were very courteous and friendly. There professionalism is second to none.
Joanna B M. de University Hyundai of Decatur a répondu le 01/28/2022 04:20 AM

THANK YOU FOR YOUR FEED BACK AND COMMENTS 


JH
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Janet H.
Arab, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Always a Pleasure
Everything about my appointment was fantastic.
Joanna B M. de University Hyundai of Decatur a répondu le 01/25/2022 08:07 PM

Thank you for your feedback!!! Thank you for allowing us the opportunity to service your vehicle! 


AM
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Angelo M.
Madison, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/24/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
University Hyundai of Decatur Service
My car is fairly new, so I have been to the University Hyundai of Decatur service department three times (I think they changes their name to Greenway Hyundai of Decatur). Their website is a little confusing if someone desire to schedule an appointment in the Service Department. The phone number area code is different from the local area code, but scheduling an appointment was easy once I made contact. I also found I could reach the Service Department by calling the dealership main phone number. The service department has always been ready for me when i arrived; I have never had to wait for them to take the car. The service personnel have always been friendly and helpful, even providing outside contacts and references as well as suggestions for DYI projects.
Joanna B M. de University Hyundai of Decatur a répondu le 01/24/2022 03:40 AM

Thank you for your feedback!! Thank you for allowing us the opportunity to provide service for your vehicle!!! 

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