I gave it a 1 only because I couldn't give it a zero.
Worst service I've ever had or even heard of. My boyfriend took in his car to get some work done on the ignition. He was given a quote and told that the work would be started asap. 4 days later after leaving a couple messages they still hadn't called back. He was then told that he would receive a call on Saturday and that they would be finished very soon. He did not receive that phone call either. Long story short, after the car being in the shop for 12 days, no work had been done. He was then told that the shop had the wrong part ordered and would order a new part. At that point, we took the car down the street to another shop. Not only did they have the car for 12 days and not fix anything, there was never an apology offered for the horrible service. The owner also asked if we knew any good mechanics that would want to work at Tune Tech. It was absolutely the most unprofessional, ridiculous, embarrassing experience we have ever had with an autoshop. The lack of credentials is disconcerting at the least.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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