Everything was completed that was on the annual inspection list for my 2017 Escape. When I got home, I was pleasantly surprised at receiving a video in my email that was created by the service tech!! He videoed -- and talked about -- various points around my car! The video showed all of the items that were on "target" and one item that might need attention -- not today but sometime in the future. That was incredible! Many thanks for this extra special customer service!!

Ian W. de Towne Ford a répondu le 12/09/2024 09:34 AM

It’s great to hear that your annual inspection went off without a hitch! We aim to provide top-notch service, and it sounds like our tech went above and beyond with that video presentation—think of it as your car’s moment in the spotlight. We're happy to hear you appreciated the heads-up on future needs as well. After all, a little foresight can go a long way! Looking forward to continuing to keep your Escape in tip-top shape.

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Towne Ford

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