business image

Town Center Automotive

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(661 Avis)
69
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
Avis original
Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5
2
Total des ReScores
4,0
Moyenne de ReScore
69
Score NPS ®

Détails de l'entreprise

À propos

After 38 years the previous owner decided to retire from the business. Before he did that he found Kevin and Heather Safley. Kevin recently retired from the military after 23 years of service. Heather is a nurse here in Portland and decided she wanted to look at retiring from the profession in the next 2-5 years. She has a love of cars After 38 years the previous owner decided to retire from the business. Before he did that he found Kevin and Heather Safley. Kevin recently retired from the military after 23 years of service. Heather is a nurse here in Portland and decided she wanted to look at retiring from the profession in the next 2-5 years. She has a love of cars like Kevin, so this was the perfect fit. Kevin has been a mechanic since he was 16 years old working a tire shop and moved on to the military and become a Diesel Mechanic. Kevin has been on three major tours overseas (Bosnia and Iraq).
With new technology and love of cars, Town Center seemed like the perfect place for their next career move. The employees at Town Center are some of the best in the business and have over 100 years of combined experience. Kevin and Heather believe in giving everything they possibly can to keep them happy and well taken care of. Every Friday Heather or Kevin will take the technicians out for a lunch to say thank you. They provide AFLAC, vacation, great weekly pay and paid training. We know our employees are the best and biggest assets and we treat them just like the golden rule. And that is how they treat our customers! Thank you for stopping by and reading about our story. In time we will update our story to tell you more about us. Give us a call or stop in and let us keep you safe and on the road.
We perform Transmission rebuilds, repairs and services. We specialize in Diesel repairs. We also specialize in Hybrid repairs. We also have BG Products that provide lifetime protection plan. Ask us how today. 503-770-8787
...more

Catégories
Réparation automobile, Services Diesel, Réparation de transmission
Contact
(503) 770-8787

Heures d'ouverture

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
9:00 AM - 4:00 PM
Sun
closed
* Heure du Pacifique (É.-U. et Canada)
14725 SE 82nd Dr. Clackamas, OR 97015

Affiliations

AAA - Approved Auto Repair
ASE
NAPA
Technet
AC Delco
Town Center Automotive's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(661 Avis)

SL
SAMMY L.
Portland, OR
Chevrolet Cab and Chassis C10
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/13/2025
client vérifiéVérifié Client
10
Wonderful crew
Customer from before location Harmony Road, Most of the repairs diagnosed at reasonable price as long as you can leave it there then return when ready. Since rentals cost too much anyway.
Kevin S. de Town Center Automotive a répondu le 04/16/2025 09:36 AM

We appreciate you taking the time to share your experience with us! It’s great to hear you found our repairs reasonably priced. We understand that leaving your vehicle with us can be a tricky balance, especially with rental costs being what they are. We're happy to help lighten that load, even if just a little. If you ever have questions or need assistance with anything else, just give us a shout!


DD
DONNA D.
Molalla, OR
BMW X5 35i Premium
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2025
client vérifiéVérifié Client
10
BMWService
Not all repair shops work I My car. They are very thorough and accommodating
Kevin S. de Town Center Automotive a répondu le 04/14/2025 09:37 AM

We're glad to hear that our team was able to work their magic on your car! It’s always our goal to be the repair shop that exceeds expectations and leaves no bolt unturned. If you ever have questions or need assistance, just give us a shout. Your car can thank us later.


DS
DALE S.
Ford F-150 Lariat
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2025
client vérifiéVérifié Client
10
There time for me worked out great
Got new tires and with there help to find the right ones
Kevin S. de Town Center Automotive a répondu le 04/14/2025 09:37 AM

We appreciate your feedback on your recent tire experience! It's great to hear that our team was able to assist you in finding just the right tires for your vehicle. After all, tires are a bit like shoes for your car—comfort and performance matter! If you ever need assistance again, just give us a shout. Safe travels!


AR
gravatar
Aaron R.
Aurora, OR
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/09/2025
5
Starting to have multiple repairs fail and I'm still waiting for it to be fixed
Started off with a few repairs that went ok. Recently it's completely gone down to a 1 star review. I've spent over $10,000 in repairs in the few months.

So far none of the repairs were completed correctly the first time. Most repairs are taking 2 to 4 redo's to fix it. By now I'm not sure if anyone is capable of finishing the repairs? 3 times trying to fix each part they installed, and it's still not repaired? How many more times is it going to take to finish it? 2? 5? 10?

Recently they started recommending services that aren't needed which is a red flag. My thermostat was brand new but somehow it needed to be replaced? My idler pully was brand new but somehow it needs to be replaced? Back in December when the Tahoe was in the shop for 3 weeks my battery died. That cost me $450 dollars to replace it - it's an expensive AGM custom battery.

Also concerning is installing the wrong parts for the Tahoe. I made it clear what the part numbers to order and the shop still didn't install the right parts.

To top everything off after so many hiccups, there's more....

On 2/6/2025 - After spending an additional $1,700 dollars - by the time I drove home I realized my Tahoe in worse condition than when I took it into the shop! I dropped off my Tahoe on Saturday and was left stranded. The shop didn't have a rental car and didn't offer to pay for an Uber. I live almost an hour away. There's no chance of walking that far. I wasted over 3 hours on Saturday of my own time. I add cancel family events, such as a birthday party, to have enough time to deal with the repairs.

I ended up paying for an Uber ride home & I'll have to pay for a rental car so don't miss work for the next 2 to 3 weeks. Rough guess is my Tahoe could be in the shop for another 2 weeks or longer. Uber + rental car fees for 2 to 3 weeks? Another $2,000+ dollars I'll get stuck with the fees for something that's not my fault?!?

Hopefully, the shop didn't destroy the engine or cause serious damage to anything from the faulty repairs. I'll learn more this coming week.

Stay tuned.....
Kevin S. de Town Center Automotive a répondu le 02/17/2025 07:50 AM

Thank you for your feedback. We wish you well in your future endeavors. 


RUSSELL
Moxee, WA
Ford F-150 XL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/12/2025
client vérifiéVérifié Client
10
Helpful and informative
Shane was very helpful in answering our questions and giving us further insights.
Kevin S. de Town Center Automotive a répondu le 01/15/2025 09:35 AM

We truly appreciate your feedback! It sounds like Shane was on top of his game, serving up insights like a pro. If only he could share some wisdom on choosing the best pizza toppings too! We're glad you had a great experience with us and hope to keep the helpful vibes rolling.


NZ
NEIL Z.
Boring, OR
Nissan Versa S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/11/2025
client vérifiéVérifié Client
10
Great shop, quick, easy to deal with.
Highly recommended. Reasonably priced and met their time of completion.
Kevin S. de Town Center Automotive a répondu le 01/14/2025 09:34 AM

We greatly appreciate your recommendation! It sounds like our team delivered the goods—reasonably priced and on time, similar to a punctual pizza delivery, but with a lot fewer toppings to worry about. If you ever need anything else, just let us know. Enjoy the smooth ride!


AR
gravatar
AARON R.
Aurora, OR
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/27/2024
client vérifiéVérifié Client
9
Good Service But...
It's good service but... A few minor things that can make a huge difference. My car was in the shop for almost 4 weeks and the battery died. I would have suggested a tickle charger to keep it fresh. It appears they did unplug the battery from the terminals because the bolts are damaged. It cost about $500 dollars to fix this. Cap left off of the Transmission fluid, air filter wasn't attached, muddy interior. And, communication could be better. Feel a bit left in the dark as to what's going on.
Kevin S. de Town Center Automotive a répondu le 12/30/2024 09:33 AM

We appreciate your feedback and are glad to hear that you found our service to be good, but we’re sorry to learn about the issues you encountered. It sounds like your car had quite the spa day, albeit with some unexpected hiccups. A tickle charger? That's a great idea—we'll definitely consider that for future long-term visits. We certainly understand how frustrating it can be to deal with a battery that feels like it took a vacation of its own, especially with those unexpected repair costs. The communication side of things is so important, and we apologize for leaving you feeling in the dark. We aim to make sure our customers are well-informed every step of the way.Your suggestions are invaluable, and we will use them to improve our processes and avoid similar situations in the future. Thank you for bringing these matters to our attention!


WP
WAYNE P.
Oregon City, OR
Honda Odyssey EX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/25/2024
client vérifiéVérifié Client
9
Great service
The team at TC Auto have always treated me fair. Very competitive pricing, altough not the least expensive, they stand behind their word.
Kevin S. de Town Center Automotive a répondu le 12/28/2024 09:34 AM

It sounds like the team at Town Center Automotive really knows how to keep things fair and square! We appreciate your recognition of our competitive pricing and commitment to standing by our word. We believe in delivering value, even if that sometimes means we’re not the absolute cheapest – quality has its price too! We're glad to have earned your trust. If your vehicle ever feels like it's plotting a rebellion, you know where to find us!


JC
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JOSH C.
Portland, OR
BMW X7 xDrive50i
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2024
client vérifiéVérifié Client
10
Great Service
Honest, reliable, professional service. These technicians can work on any vehicle and figure out the most complex problems. Kevin, Chris, and Ken are as good as they come.
Kevin S. de Town Center Automotive a répondu le 12/19/2024 09:35 AM

We appreciate your feedback and are glad to hear that you had such a positive experience with our team! Our technicians strive to tackle even the most puzzling automotive challenges, and it sounds like Kevin, Chris, and Ken impressively hit the mark. We aim to keep those engines running smoothly, no matter what adventure they’ve been on! If you have any complex problems in the future, you know where to find us.


PB
PAT B.
Portland, OR
Mercedes-Benz C300 Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/15/2024
client vérifiéVérifié Client
10
Could have been worse
I was originally quoted almost $2000 for the repair of my car. When it was all said and done, they were very honest and upfront with me and the bill was only $930. To me that is an excellent and honest automobile repair shop.
Kevin S. de Town Center Automotive a répondu le 12/18/2024 09:35 AM

We appreciate you taking the time to share your experience with us. It’s great to hear that our team was able to keep things real and not go down the road of inflated bills. We like to think honesty is the best policy, especially when it comes to car repairs. We're glad you left feeling like you got a great deal and some peace of mind. Happy driving, and may your car always take you where the road meets adventure!


DL
DANIEL L.
Portland, OR
Jeep Liberty Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/23/2024
client vérifiéVérifié Client
9
Review of review.
Work was done yesterday so it is really impossible to give valid input on work that hasn't been seen or had any real operating test, yet. Staff and service seem to be a notch above.
Kevin S. de Town Center Automotive a répondu le 11/26/2024 09:33 AM

It's understandable that you need more time to see how the work holds up in action. We're happy to hear that our staff and service have made a positive impression—like a good warm-up act before the main event! Once you’ve had a chance to put everything to the test, we’d love to hear your thoughts. Just think of us as the enthusiastic audience rooting for your car’s big performance!


MW
MELISSA W.
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
11/21/2024
client vérifiéVérifié Client
1
Average shop
People here are nice but it felt scammy with the inspection checklist and not being informed that it was first come first served and not an actual appointment. They quoted a price way higher than the dealership.

AM
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ARMANDO M.
Happy Valley, OR
Jeep Grand Cherokee Limited
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/16/2024
client vérifiéVérifié Client
10
Convenient and fair
Were very helpful and thorough. They fixed the initial problem I went in for. Like the diagnostic report. It was very helpful of the condition of my vehicle. Wll definitely be using Town Central Automotive in the future.
Kevin S. de Town Center Automotive a répondu le 11/19/2024 09:34 AM

We're glad to hear that you found our team to be helpful and thorough. A diagnostic report can be a real lifesaver in understanding your vehicle’s condition, so it’s great to know it did the trick for you. We're here whenever your car needs a little TLC or just a friendly chat about its latest hiccups.


JJ
JESSICA J.
Portland, OR
Chevrolet Trax LS
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2024
client vérifiéVérifié Client
10
A little speedy, but you get whay you pay for!
I was a bit surprised by the cost, bit you get what you pay for. They were very knowledgeable and honest. Everyone I spoke to was very professional. Had I don't the repair myself I would have spent quite a bit of money on the tools. I would have saved money on the parts, but I wouldn't have peace of mind that it was done well and I wouldn't have had a warranty or tow package included. Overall, I am very satisfied.
Kevin S. de Town Center Automotive a répondu le 11/18/2024 09:34 AM

We're glad to hear you found value in our services! It sounds like you weighed your options wisely—who needs a toolbox cluttered with old gadgets when you can have expert care instead? We're all about keeping your peace of mind intact while ensuring the job is done right. Your satisfaction is music to our ears, as well as a subtle reminder that DIY can sometimes end up being DIY-ly expensive. Thanks for choosing us!


WP
WAYNE P.
Oregon City, OR
Toyota Tundra SR5
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2024
client vérifiéVérifié Client
10
Family owned. Friendly professionals
Veteran owned business. Honest and upfront. Less expensive than a dealer. Not the cheapest but quality work
Kevin S. de Town Center Automotive a répondu le 11/05/2024 09:34 AM

We appreciate your feedback and love that you recognize our commitment to honesty and quality! Supporting veterans is important to us, and we’re glad to hear that you found our pricing fair while also getting the quality work your vehicle deserves. We’ll keep doing our best to make sure you drive away happy and safe. Here’s to keeping the wheels turning!

Offres et publications
We're thrilled you found the perfect tires with our help! 🚗💨 Now you're ready to roll in style and safety! Thanks for trusting us with your ride. Come back any time for a tune-up or just to say hi! 😄 #TireGoals #TownCenterAutomotive
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Let's light up the road responsibly, making every drive a safer and more illuminating experience!

Road trip ahead? Get road-ready with this quick car care checklist.

Let's light up the road responsibly, making every drive a safer and more illuminating experience!

AAA members receive 10% off labor up to $50!

8 Tips to Love Your Vehicle Battery. Remember, a little TLC goes a long way in preventing those dreaded dead battery blues!
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We're thrilled to hear Shane helped you rev up your knowledge! ?? Our team is always here to fuel your questions with answers. Thank you for the kind words! Your satisfaction keeps our engines running! ?✨ #TownCenterAutomotive #CustomerService
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AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

8 Tips to Love Your Vehicle Battery. Remember, a little TLC goes a long way in preventing those dreaded dead battery blues!
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Thank you for the glowing review! ?✨ We pride ourselves on being timely and wallet-friendly—like a pit stop with a budget-friendly snack! We're thrilled you had a great experience. Come back anytime! #TownCenterAutomotive #AutoCareDoneRight
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AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

Let's light up the road responsibly, making every drive a safer and more illuminating experience!

What are you packing in your emergency kit? Make sure to double check this list to ensure that you are prepared for anything.

We're all about fairness and honesty here at Town Center Automotive! ?? Thanks for recognizing our competitive pricing and commitment to quality. Remember, sometimes the middle ground is where the best service lives! ? #TrustTC #AutoCare
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AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

We're thrilled to hear about your experience! Our team, including Kevin, Chris, and Ken, is always ready to tackle those complex car conundrums. ?? Thanks for trusting us with your vehicle—honesty is our best policy! #TownCenterAutomotive #CarCareExperts
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AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

Thank you for trusting us with your ride! ?? We love saving our customers some cash and pride ourselves on honesty. Who knew car repair could be this refreshing? ?? #TownCenterAutomotive #HonestRepairs
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AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

Thanks for the kind words! We're glad our staff impressed you. Just like a fine wine, some things take time to truly appreciate! ?? We're excited for you to experience the results soon! #TownCenterAutomotive #CustomerSatisfaction
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AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

Let's light up the road responsibly, making every drive a safer and more illuminating experience!


AAA members receive 10% off labor up to $50!

What are you packing in your emergency kit? Make sure to double check this list to ensure that you are prepared for anything.

AAA members receive 10% off labor up to $50!

Thank you for the wonderful review! ?✨ Sometimes DIY might cost less, but we bring the peace of mind (and tools!) to make sure your ride is good as new. Cheers to professional repairs with warranties! ?️ #PeaceOfMind #AutoExperts
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AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

We’re thrilled to hear you appreciate our honest and upfront service! We aim for quality over quantity here at Town Center Automotive. Thanks for recognizing our veteran-owned pride on wheels! ?✨ #QualityService #VeteranOwned
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AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

?✨ Thanks for the awesome review! We love that you're part of the Town Center family and trust us with your car's journey! Your peace of mind is our priority—here’s to many more road trips ahead! ?️ #AutoCare #RoadReady
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AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

We're thrilled you had a great experience with us! ?✨ Your recommendation means the world as our customer relationships fuel our drive. Thanks for spreading the word—let's keep those wheels turning! #TownCenterAutomotive #HappyCustomers
Apprendre encore plus

AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

Let's light up the road responsibly, making every drive a safer and more illuminating experience!

What are you packing in your emergency kit? Make sure to double check this list to ensure that you are prepared for anything.

Thank you for the awesome review! We're thrilled you enjoyed our service explanations—it's like getting your car's homework done! ?✨ Looking forward to your next visit. Don't worry, we won't assign any extra credit! #CarCare #TownCenterAutomotive
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AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

We're thrilled to hear that everything went well! ?✨ At Town Center Automotive, we believe smooth rides make happy drivers. Thanks for trusting us with your wheels! We're here to keep that good vibe rolling. #AutoCare #HappyCustomers
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AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!


AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

Let's light up the road responsibly, making every drive a safer and more illuminating experience!

What are you packing in your emergency kit? Make sure to double check this list to ensure that you are prepared for anything.

We're thrilled to hear you found us helpful and professional! ?? We can't wait to see your truck again for future services. We're here to keep you rolling smoothly! #CustomerAppreciation #TownCenterAutomotive
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AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!


AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

We love hearing that our customers feel like business partners! ? From detailed inspections to multiple solutions, we’re here to empower your automotive decisions. Thanks for the thumbs-up! ?✨ #CustomerCare #AutoExcellence
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AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

Let's light up the road responsibly, making every drive a safer and more illuminating experience!

Accidents can lead to great discoveries! ?✨ We're thrilled to get your son's van rolling and your classic truck purring like a kitten. Here's to more miles and fewer worries! Thank you for choosing us! #TownCenterAutomotive #RevvedUpAndReady
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AAA members receive 10% off labor up to $50!

What are you packing in your emergency kit? Make sure to double check this list to ensure that you are prepared for anything.

AAA members receive 10% off labor up to $50!

Thank you for the glowing review! ?? We're thrilled to help you fix those pesky motor parts without breaking the bank. Who needs electric? We’ll keep it classic! Come back anytime for more automotive fun! #TownCenterAutomotive #AutoRepairExperts
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AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

Thank you for trusting us for years! ? We're thrilled to have customers like you who make our job feel like a joyride, not just a pit stop! ?? Here’s to keeping you on the road for many more miles! #CustomerAppreciation #TownCenterAutomotive
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AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

What are you packing in your emergency kit? Make sure to double check this list to ensure that you are prepared for anything.

AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!

AAA members receive 10% off labor up to $50!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.