The Boomers our there will remember that local repair shop that you always took your car to get fixed rather than a dealership. Why? Because you trusted them. Because you knew the owner, who was the mechanic, or was always one of the mechanics, because they were on-your-side, never gouged you, never padded the bill and stood behind their work. They told you not to repair minor issues that were not yet worth the money to bother with, and warned you about repairs that were likely down the road. T h i s i s t h a t k i n d o f s h o p . Rare, these days.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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