The Intel on Tom's Automotive in Fitchburg, MA
Tom Isenberg opened Tom's Automotive Inc. in Fitchburg, MA in 1998. He was tired of seeing auto repair customers being treated poorly and dishonestly in many cases. With his own auto repair shop, he was confident he could provide excellent automotive services at a fair price, while treating
The Intel on Tom's Automotive in Fitchburg, MA
Tom Isenberg opened Tom's Automotive Inc. in Fitchburg, MA in 1998. He was tired of seeing auto repair customers being treated poorly and dishonestly in many cases. With his own auto repair shop, he was confident he could provide excellent automotive services at a fair price, while treating people with the respect they deserve. Twenty years down the road, Tom's Automotive is known in the Fitchburg area for doing just that. We deliver quality work at an affordable price, as well as fast turnaround times. All our customers are treated with dignity and respect, and we maintain a clean and neat facility.
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Vérifié ClientJames, your passenger rear door was never touched and certainly not broken in our shop. We worked on your driverside door because it did not open and we corrected that vehicle issue as requested. We were extremely transparent about the door we did replace on the driverside and that it was used and would not be an exact match and you approved. We had even let you know we couldnt color match and you approved an off color replacement but with some extra efforts we were able to get an exact color match! Your trunk lift did not get broken in our shop, you came to pick up the vehicle and it broke when you opened your trunk at pickup, in which my technician went out to see if he could fix it for you and determined it needed to be replaced in which i quoted for you. We worked with you for well over a month to give you all the time you needed to arrange and be able to pick up your vehicle. We wish you the best of luck in the future!