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Tolimas Auto Repair

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(881 Avis)
0
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
1
Total des ReScores
1,0
Moyenne de ReScore
0
Score NPS ®

Détails de l'entreprise

À propos

Tolima’s Auto Center has been located at 35-40 42nd St. in Long Island City, NY for the last 15 years as an auto repair center and tire dealer. Since the beginning, our business has been focused on building strong customer relationships and providing the highest quality of workmanship on each and every automotive repair.

Tolima’s Auto
Tolima’s Auto Center has been located at 35-40 42nd St. in Long Island City, NY for the last 15 years as an auto repair center and tire dealer. Since the beginning, our business has been focused on building strong customer relationships and providing the highest quality of workmanship on each and every automotive repair.

Tolima’s Auto Center was established in 2000 and has been servicing our community with the highest level of skill, professionalism, and quality ever since. A high level of customer satisfaction is our number-one priority.

Our technicians stay current with tools and changing technology through training so we can service all technology new and old. The right equipment makes the difference. We are equipped with the latest and most sophisticated tools to perform all types of repairs and necessary diagnostics for today’s new vehicles.

We provide mechanical and accident repairs. Our shop works with your insurance company with assistance on claims and honors after-market warranties.
...more

Catégories
Atelier de carrosserie, Réparation automobile, Vidange
Contact
(718) 361-1950

Heures d'ouverture

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
3540 42nd St Long Island City, NY 11101-1418
Tolimas Auto Repair's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(881 Avis)

RA
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Ring A.
East Setauket, NY
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/09/2024
0
This is a Heads-up review, Caveat emptor (Buyer Beware)
Friendly service until after you pay $7,000 for an engine. The used engine they installed in my Subaru was purchased from their highly regarded engine supplier; their guaranteed source for lightly used engines. 109 days later Alex delivers my Subaru to my home leaking oil and transmission fluid. Prior to them removing my engine there was no transmission leak, but now the convertor seal is badly leaking. I've been back 4 times, except for stop leak additives they've not fixed the engine rear main oil seal leak, nor have they replaced the leaking valve cover gaskets. Now Alex says, and I quote, "what do you expect, you bought a junk yard engine". So it's off to court and a complaint has been filed with the DMV.

GW
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Gustavo W.
New York City, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/22/2023
10
Expert Craftsmanship
The artisans at Tolimas Auto Repair showcased unparalleled expertise in their craft. Their understanding of different paint types and finishes was evident as they meticulously prepared and painted my vehicle. Their precision and attention to even the minutest details were truly commendable, ensuring a seamless and polished result.

LN
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Lizbert N.
Brooklyn, NY
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/09/2023
0
They dishonest people
These people rob you be careful I will advise people not to go there they charge you for stuff they have not done it happen to me many times

SJ
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S. J.
New York City, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2022
10
Excellent Quality Service
I own a legacy 2003 Volvo XC70 w/ approx. 117,000 miles wherein it is difficult to find such esoteric older model quality auto repair of a foreign make. Have utilized Tolima for past three years, everything from regular service, e.g., tires, alignments, to modifications, e.g., LED headlights, to major and minor repairs such as front suspension. They are extremely competent, know the source of most problems and if they don't will consult with experts to determine, and particularly for my auto that was Sweden built in December, 2002. Honest with reasonable parts and labor pricing, as well as all work warrantied.

Yes, could utilize local Volvo dealers, but have received Volvo's repair quotes, both parts and labor, at near 350% higher.

I recommend bringing your auto, of any make and model, to Tolima for service, repair, and body shop repair if needed.

RV
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RAFAEL V.
Jackson Heights, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/29/2021
client vérifiéVérifié Client
Amazing
Absolutely excellent service all around. They have fast service and knowledgeable about all my vehicles issues. Highly recommend them to anyone who needs work done on their car.
Recommandé
anthonio j. de Tolimas Auto Repair a répondu le 07/01/2021 04:04 PM

Thank you for your review! I'm so glad to hear that the service we provided was excellent and that you would recommend us! We take pride in our work at Tolima's Auto Center and are happy to have exceeded your expectations.

If there is ever anything we can do for you, please let us know.


Client vérifié
Sunnyside, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/29/2021
client vérifiéVérifié Client
Honest, fast, friendly
Can’t recommend this place enough. Alex treated me like a regular even though it was my first time ever in their shop. They got my car running great and super fast too. This is my new go to shop.
Recommandé
anthonio j. de Tolimas Auto Repair a répondu le 07/01/2021 05:30 PM

I am so happy to hear that you had a great experience with Tolima's Auto Center. We strive to provide excellent customer service and I am glad we were able to exceed your expectations.


MJ
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MELANY J.
Brooklyn, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/29/2021
client vérifiéVérifié Client
Honest, caring and great pricing
My experience with Tolimas was great from the moment I called. I needed extended warranty work but the company was being difficult and cheap. Alex was very attentive and listened to my situation. Instead of just telling me anything to get me to come in (like 3 other places did), he said he would research and call back. He called back within 30 minutes! The price he quoted was half off what another shop had quoted. The best part was that I dropped my car off and picked it up the same day. I couldn't be happier, and will definitely come back if needed
Recommandé
anthonio j. de Tolimas Auto Repair a répondu le 07/01/2021 05:31 PM

Hi Melany, thank you for your review and taking the time to share your experience. I'm so glad we were able to help!

I'll be sure to pass on your feedback about our responsiveness and speed of service to Alex as well as our manager who will be happy to hear that their team is exceeding expectations. We're always looking for ways we can improve, so please do let us know if there's anything else we can do for you in the future.


H-
HELEEN -.
Brooklyn, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/28/2021
client vérifiéVérifié Client
Great Service
Tolima’s is trustworthy, reliable and fast! Nothing but excellent work.
Recommandé
anthonio j. de Tolimas Auto Repair a répondu le 07/01/2021 05:33 PM

Thank you for the review Adam! We're so glad to hear that we've exceeded your expectations and that you would recommend our services.

We pride ourselves on providing excellent customer service, honesty, reliability and a high quality of workmanship. If there's anything else we can do to make your experience even better please let us know.


FF
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FAHUSTO F.
Brentwood, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/27/2021
client vérifiéVérifié Client
Accurate Diagnostic and Quality repair
As I stated, Tolima's crew knows their trade and you can trust that your vehicle will feel like brand new after repair it.
Recommandé
anthonio j. de Tolimas Auto Repair a répondu le 07/01/2021 05:34 PM

Thank you for the 5 star review and your kind words. We're so happy to hear that we exceeded your expectations and that you trust us with your vehicle.


JF
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J F.
Brooklyn, NY
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/25/2021
Owner is a liar and provides poor service
Service is no good. Took my car in for maintenance and upgrades. I had a oil cooler seal changed then I had to have Audi do it again less than a month later. I did a chrome delete and it started peeling off less than two months later. I would not recommend this shop to anyone. Get an oil change maybe then leave. Anything more than that and you are wasting your time and money. *Updated Response to owner* sir, this is why you have 1 star from me. Now you are a liar. I never provided a delete kit. Your shop PAINTED the mirror. You most have forgot or your employee forgot to tell you that they gave me the car back with the tap still over blind spot sensor on the mirror after it came out the paint booth. I never provided any paint for this job. Please don’t add insult to injury. Either be a decent business owner and accept your faults or just don’t say anything at all. Despicable CUSTOMERS FACTOR MY EXPERIENCE IN BEFORE YOU COME HERE. I am a fair customer sometimes a shop can have a bad day but when you complain and they start to tell lies that’s where I draw the line. DESPICABLE. Also, you called me and told me I had a leak from my oil cooler YOU sourced the parts for that repair ! And it was still leaking when it went to Audi 1k miles later. As soon as I got my car back to travel to Georgia I had to take my car back in to finish up your shops botch job. Pleas learn for ya mistakes instead of trying to fault a customer because they left a HONEST review.
Non recommandé

CM
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CHRISTINA M.
Queens, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2021
client vérifiéVérifié Client
Wonderful customer service
Prompt, transparent, friendly. Good quality work. Excellent explanations of recommendations. Before and after videos provided!
Recommandé
anthonio j. de Tolimas Auto Repair a répondu le 07/01/2021 05:35 PM

Christina, thank you for your review! We're happy to hear that Tolima's Auto Center has exceeded your expectations.

I appreciate the feedback on our service and recommendations and we'll take a look into adding more videos in the future. I'm glad you were able to experience how we work with our customers here at Tolima's and we hope you'll come back again soon.


HN
HEATHER N.
Far Rockaway, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/24/2021
client vérifiéVérifié Client
Excellence Personified
Had some extensive brake work done. Not only did they do an excellent job, they worked with me, within my limited budget. The lounge was very comfortable, air conditioned, and clean, and so was the bathroom. They were even very accommodating in assisting me, in obtaining my lunch. They answered all my questions and explained to me, the extent of the work that was done. You receive a clear, and concise, printed bill, complete with the promise of a year's warranty, to back their work.
NOW, THAT'S HOW YOU RUN A BUSINESS!
I AM A FAN, AND VERY GRATEFUL!
Recommandé

CM
CHARLIE M.
Astoria, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/23/2021
client vérifiéVérifié Client
Great customer support
A friend of mine recommended Tolima’s to me, saying they always took care of her, never overcharged or fabricated issues for more money, and always did a great job. That was true for my experience as well. Strongly recommend, I’ll come to them from now on with any car issues I have in the future.
Recommandé

DS
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DAN S.
Woodside, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/23/2021
client vérifiéVérifié Client
Easy and good, transparent communication
Had a great experience with Tolimas, Alex was thorough and great at explaining what was needed and what they'd do and upfront about the pricing.
Recommandé

JF
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JENNIFER F.
East Elmhurst, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/18/2021
client vérifiéVérifié Client
Excellent Service
Always, honest & professional service
Recommandé
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