The salesman was very knowlegable about the product. Brief helpful information. The staff was pleasant and esay to work with. I walked out very satisfied with my new car.
Dishonest? Or just not knowledgeable about there product.
I bought a car that was scheduled to be delivered to the lot. I was told that this car had certain features that it did not by my salesperson. I did some research and found that it probably wouldn’t. So I called the dealership to check. I was actually going to upgrade, But a different salesperson told me that it was a rare car and that it would have all the features that I specified that I wanted.
When we picked up the car, I asked our salesperson again. He again said that it would have it.
He didn’t walk us through the features of the vehicle make sure that it was all set up for us. Basically I felt rushed out the door.
I should have read specs when we signed. And not trusted the “knowledgeable”sales department. So I’m know that that is really on me. But all in all I feel like when you are paying above MSRP on a &50,000 vehicle. Service should be at least very good. I feel like it was subpar. Still love my Palisade though!
Tyler Gibbs was a great person to buy from. Respectful, friendly and willing to go the extra mile. He stayed at the dealership with me after hours to orient me to the vehicle, never felt rushed. Very good customer service from him. Colton, who helped me with the paperwork was the same way. Friendly and helpful. Go job! Love my car
We worked with Tyler Gibbs to reserve a in coming Kina N Line, the last one on the lot was sold the day before we made the decision to purchase. We were told 6 to 8 weeks and it ended up less then 4 weeks. Tyler kept us informed of the expected delivery date and called as soon as it arrived on the truck. I am very pleased with the service from Tyler Gibbs and with the Kona N Line. Just wish Hyundai had a loyalty Discount this is Car number 4 from the Same Dealership.
RG
Ryan G.
Lacey, WA
2022 Hyundai Sonata Hev
11/18/2021
Vérifié Client
10
Catégorie : Sales
Excellent experience
We worked with Jordan and if you’re looking for a no pressure sale experience and excellent customer service then Titus Will Hyundai is the place to go.
I came in late summer just to talk about AWD cars with Drew but didn’t buy just then but he was no pressure and just gave me information I needed. After thinking over for a month or so and getting a raise at work I called Drew to finish the deal! That young man is good at his job!!
GP
Glenn P.
Castle Rock, WA
10/23/2021
0
Catégorie : Sales
2016 BMW 528i xdrive,
Totally happy with Drew, my salesman, from first contact, he sent me pictures of the areas of the options I was interested in,
with in minutes, had all of my questions answered, 5 stars. The car needed two things done, headlight bulb/corner-illuminating light, and a small dent I found on the hood, fixed them all. No cost to me,
but costs them over $350.00. (Safety), they just missed them. My only complaint is the manager, they replaced the two back tires, that were not appropriate to the car! and I told him about it, and showed him the conflict in the owners manual, they ( tires) were not the run a flat, or the same brand, as the manual says! And there is risk of an accident, the manufacturer strongly suggests. The car comes with no spare, so requires run a flat tires. The manager said that the tires are!!! But are NOT. $$$
Buying a new car can be intimidating but fortunately, the staff at Titus Will Hyundai made it a painless process. Tyler answered all my questions and I never felt pressured or rushed. I love my new Kona!
We are regular Hyundai buyers at Olympia Auto Mall. We have been waiting for the Santa Cruz for 5 years. Jordon our sales person called us as soon as one came in. But the only color they had was black and we wanted the Blue Stone or the Sage Gray. So Jordon Reed went the extra mile to see if he could find us the color we wanted. He found us the Sage Gray in Oregon and they drove the black Santa Cruz down there and traded it for the color we wanted. As a sales person Jordon is the best. He is caring, works with you to get you the best deal. After the sale he has kept in contact with us and told us if we have any questions don't hesitate to call. We don't have many people as caring as Jordon anymore.
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