Hello, Dr Rob here, and I'm an Automotive Consultant, Trainer, and Master Certified Technician, and it is my goal to raise the level of Trust & Respect in the Auto Repair Industry by properly diagnosing and repairing Today's Crazy Comlex Vehicles! I'm also an EXPERT Diagnostic/Repair technician when it comes to diagnosing and repairing Hello, Dr Rob here, and I'm an Automotive Consultant, Trainer, and Master Certified Technician, and it is my goal to raise the level of Trust & Respect in the Auto Repair Industry by properly diagnosing and repairing Today's Crazy Comlex Vehicles! I'm also an EXPERT Diagnostic/Repair technician when it comes to diagnosing and repairing OBD-1 vehicles from the early 80's to the late 90's. I have spent over 36 years collecting all the factory level diagnostic tools needed to properly diagnosing and repair these older vehicles. That includes getting these vehicles to pass DEQ, electrical repairs, check engine light issues, stalling, ect. Thank You for checking out my Car Doctor Shop! Dr Rob The Car Doctor over and out. :) ...more
They started with a fuel injection service, resetting fuel trims and ignition timing. My truck rolled out of their shop running much better, but I was disappointed to find that my hood latch lever was bent out of shape. I will admit that the assembly had its quirks, but the mangled lever was unreasonable. Rob immediately responded with an apology and a gift card, on top of offering to repair the damage. I had already replaced the assembly since it was a simple fix, but the gesture was above and beyond what I expected. I could tell that Rob took it personally, and I was impressed by his genuine care for customers.
Fast forward a week, no start. So I dragged my lazy horse back to the shop and they confirmed no spark. On top of that, the code reader was no longer communicating with the computers, which made us suspicious of the PCM. They traced out faulty wiring along the ignition system to fix the no-start condition. Yet the truck still stumbled over intermittent power loss and fuel delivery. Welp, time to take a pulse on the entire system with a breakout box. Taking care to eliminate the possibility of any ground, sensor, or other component issue, they zeroed in on the PCM. Rob not only gave me confidence in finding the culprit, but he found the cause in a slow leak from the windshield seal (I had recently gotten it replaced at another shop). I am grateful for his attention to detail as it has prevented a very expensive problem from re-occurring.
Rob was a pleasure to meet – easy going and passionate about his work. He took care to thoroughly investigate my truck’s condition instead of slapping on band-aids to mask symptoms. Diagnostics were honest and prices were fair. His team did great work on a complex job, and they took accountability for the minor issue I had with the hood latch. Two more things that stood out to me about this experience: when they diagnose your vehicle, they send a link to a comprehensive overview of what they see. This includes pictures and descriptions that are detailed but simplified for the casual driver/mechanic. And a big shout out to Sam, their receptionist! She was very friendly and professional through many stressful phone calls. Sam, Rob and Team, thank you for a great experience and for taming my moody Bronco! I will be back when the wrenching gets tough, and plan to bring any future vehicles to The Car Doctor shop for a trusted assessment.