We are a family owned and operated business in Tucson, Arizona specializing in suspension and automotive repair.We are a family owned and operated business in Tucson, Arizona specializing in suspension and automotive repair.
Had charged removed from car. Told tomorrow 5 days in a row.
Repairs have always been above average. This time however this time the service was not up to the usual. Although the repair was done well as usual, no problem so far. The customer service was a little off. I did say I was not in a hurry for the truck back, I was told 4 different times (days) the truck would be ready this afternoon or tomorrow.
We had left a phone charger in the truck (our mistake) that was not in the truck when we picked it. Sam was very good at trying to make it right even offering us his.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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Vérifié Client
We had left a phone charger in the truck (our mistake) that was not in the truck when we picked it. Sam was very good at trying to make it right even offering us his.