I rarely post a negative review, however the experience we have had at Tate is worth sharing to spare a potential future customer aggravation. We purchased a brand-new Pacifica in December 2023 that has been nothing but a nightmare starting 8 hours after purchase. We have since had 5 check engine light come on without resolution after five service attempts. We had multiple frustrating encounters with the service manager who consistently minimized the situation, told me I was "overreacting to a situation that is out of his control", interrupted me when talking, and disrespecting his team members when communicating about our situation. When my wife left one of these frustration interactions, she posted her thoughts on a google review. When returning to the dealership for THE SIXTH time with electrical issues last night, we were met with the same service manager who REFUSED us service on the basis of posting our negative review. Not only was service refused but this was following the dealerships request for us to drive it up there so this manager can have his moment of power of kicking us out of his establishment. Our comments previously posted were noting his disrespect, minimization of our feelings during a frustrating situation in which he labeled the post "threatening" and therefore refused to provide the service we have paid for with purchasing a branch new vehicle and warranty. It sure seems like a convenient solution to get "rid of their problem" of servicing this vehicle that they initially promised "TO MAKE RIGHT". Do yourself a favor and purchase and have your vehicles serviced elsewhere, they do not stand behind their motto of customer service.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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