Service has declined significantly. The most recent example is the last 2 weeks when I tried to get an appointment to have a brake light replaced. I called on two consecutive Wednesdays tfor Ann appointment for Wednesday afternoon, Thursday, or Friday. Brenda's replacement said they were too busy the first time I called. When I called the next week I said I take my car there all the time and just needed a brake light replaced and that if they couldn't do it I'd need to find another garage. She rudely said if I wanted service I should try making an appointment farther in advance. Any garage that can't replace a brake light for a repeat customer within a 3-day window obviously doesn't value its customers. My advice to Mike: put someone on the desk that knows something about good customer service.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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