I've always been happy over the last 15+ years until Friday night when I picked up my car after closing. Talked with Karen late afternoon, and as usually agreed, she put a highlighted post-it on top of invoice to NOT LOCK and put key under mat. Car was locked! Had to call AAA and wait (on a busy Friday night!) for service. I wasn't a happy camper to lose a huge block of time when I was under deadlines. I still love you all, but steam came out my ears for this one!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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