Service après-vente's Avis

4,7

(3 717 Avis)

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Avis récents

Levi R.

Des Moines, IA

12/23/2022

Catégorie : Service

Good experience

Cole Nordman was my advisor. He got me in right away, very friendly and knowledgeable young man. Would definitely recommend him to anyone looking for a good service advisor!

Levi R.

Des Moines, IA

12/23/2022

Catégorie : Service

Good experience

Cole Nordman was my advisor. He got me in right away, very friendly and knowledgeable young man. Would definitely recommend him to anyone looking for a good service advisor!

Lynne C.

Casey, IA

12/02/2022

Catégorie : Service

Oil change

After waiting A MONTH to get in for a oil change for the Advantage Package. I had to wait a total of 2 1/2 hours for that oil change. This is unacceptable if my time is valuable. The oil was changed and tires rotated but the car wash and other services were not done. After viewing other reviews, I wonder if this might be the norm. I will keep my fingers crossed that subsequent visits will be more positive.

Chad V.

Des Moines, IA

11/29/2022

Catégorie : Service

Taking Care of the Customer

Manny and the whole staff were top notch. Zero Pressure, No Fast Talking, If you are reading this and have had a negative experience in the past. PLEASE give Stew Hansen Hyundai another chance. They will Earn Your Business and more importantly your Trust. Love my new to me Cherokee Trail-Hawk

L S.

Ankeny, IA

10/31/2022

Catégorie : Service

Woman buying a car

I walked in ready to buy a SUV or at least be put on the list for the next shipment.
Well... I walked in and the greeter asked not 1 but 2 young men if they could help me. Not once, twice but the 3rd time told 1 of them he WAS GOING TO HELP ME. After that it got even worse. I worked with another dealer and my experience is 100% better.

Srivastava V.

West Des Moines, IA

10/20/2022

Catégorie : Service

**CRAP SERVICE *** MESSUP** CREATE NEW ISSUES*****

CRAP SERVICE
ISSUES with MAINTAINENCE AGAIN ** 10/13/2022** PAINT removed on Bonnet.

Yesterday i had to drop my vehicle to fix the previous maintenance issues caused a couple of weeks ago, where my Vehicle Power Steering was messed up, and Suspension was also messed up.
Power Steering had a lot of play , and suspension has become so stiff..
Yesterday on 10/13/22 i had to drop my vehicle at your dealership to fix those issues.
Service Advisor JORDAN INGRAM , COLE NORDMAN , and your technician did not find any issues with them at all.
So I had to pick up my vehicle and drive off. After a while I noticed Brand New issue.
Paint on my Bonnet was scrapped off , Damaged Intentionally.
Please find the attached image.

This is absolutely unacceptable, disgusting behaviour, malicious behaviour and Fraudulent in nature.
Totally ****CRAP CARE ***.

Dont Trust their service , As New issues pop up after the service.
I am trying to reaching dealership about the new issues i am seeing after the service , no luck with that.

Srivastava V.

West Des Moines, IA

10/20/2022

Catégorie : Service

**CRAP SERVICE *** MESSUP** CREATE NEW ISSUES*****

Srivastava V.

West Des Moines, IA

10/20/2022

Catégorie : Service

**CRAP SERVICE *** MESSUP** CREATE NEW ISSUES*****

Client vérifié

Grinnell, IA

2011 Hyundai Sonata

04/07/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Very happy.

Very pleased with the overall service.

CHIP P. de Stew Hansen Hyundai a répondu le 04/07/2022 07:34 AM

Sorry we didnt live up to your expectations. One of our staff members will be reaching out to you to take corrective measures. Thank you for your business.

Tom W.

Urbandale, IA

2017 Hyundai Tucson

04/03/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Poor

I’ve already explained the length of time to complete repairs, the fact that the car had additional problems that should have been easily discovered if they had completed a test drive of my car and then the condition of the car when it was returned to me.

CHIP P. de Stew Hansen Hyundai a répondu le 04/04/2022 06:02 AM

Sorry we didnt live up to your expectations. One of our staff members will be reaching out to you to take corrective measures. Thank you for your business.

Tim F.

West Des Moines, IA

2020 Hyundai Kona

04/02/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Smooth and efficient

Thankfully my car battery was still under warranty, so everything was covered, including the tow. All the personnel, including the person who received my call, were pleasant and efficient. I even stopped back into the dealership to say hello to the man who sold us the car. Friendly people are a comfort when you’re having a bit of a crisis.

CHIP P. de Stew Hansen Hyundai a répondu le 04/04/2022 06:02 AM

I wanted to reach out and thank you for the feed back and the opportunity to service your vehicle.
Thanks again,
Chip, Stew Hansen Hyundai Service Manager.

Caleb E.

Des Moines, IA

2011 Hyundai Elantra

03/28/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

CHIP P. de Stew Hansen Hyundai a répondu le 03/29/2022 05:36 AM

I wanted to reach out and thank you for the feed back and the opportunity to service your vehicle.
Thanks again,
Chip, Stew Hansen Hyundai Service Manager.

Anthony P.

Ankeny, IA

2013 Hyundai Sonata

03/28/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Thank you

CHIP P. de Stew Hansen Hyundai a répondu le 03/29/2022 05:36 AM

I wanted to reach out and thank you for the feed back and the opportunity to service your vehicle.
Thanks again,
Chip, Stew Hansen Hyundai Service Manager.

John C.

Clive, IA

2016 Hyundai Tucson

03/21/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Accident repair by USAA.

Lacey is very good and has the customer service at the top of her priority!

CHIP P. de Stew Hansen Hyundai a répondu le 03/22/2022 05:48 AM

I wanted to reach out and thank you for the feed back and the opportunity to service your vehicle.
Thanks again,
Chip, Stew Hansen Hyundai Service Manager.

Client vérifié

West Des Moines, IA

2021 Hyundai Elantra

03/21/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Car repair

Overall was poor accommodation and my car came back very dirty, and communication was poor

CHIP P. de Stew Hansen Hyundai a répondu le 03/24/2022 06:04 AM

Sorry we didnt live up to your expectations. One of our staff members will be reaching out to you to take corrective measures. Thank you for your business.

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