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Stephens Automotive Service

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(587 Avis)
92
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Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
92
Score NPS ®

Détails de l'entreprise

À propos

Stephens Automotive is a proud leader in the sale of reliable, late model used cars, trucks, SUVs, vans, and hybrid vehicles. Stephens Automotive is ideally located on Beaver Drive in Johnston just off of Merle Hay Road. For over 20 years, Stephens Automotive has been serving Des Moines and surrounding communities, including Ankeny, Stephens Automotive is a proud leader in the sale of reliable, late model used cars, trucks, SUVs, vans, and hybrid vehicles. Stephens Automotive is ideally located on Beaver Drive in Johnston just off of Merle Hay Road. For over 20 years, Stephens Automotive has been serving Des Moines and surrounding communities, including Ankeny, Clive, Grimes, Johnston, Urbandale, West Des Moines, and Windsor Heights. ...more

Catégories
Entretien de la voiture, Réparation automobile, Vidange
Contact
(515) 278-9994

Heures d'ouverture

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Heure centrale (É.-U. et Canada)
5320 Nw Beaver Dr Johnston, IA 50131-1334
Stephens Automotive Service's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(587 Avis)

DK
gravatar
DAVID K.
Urbandale, IA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/02/2025
client vérifiéVérifié Client
10
new splash guard
Stephens put a new splash guard on my KIA. Great job as usual. Thank you Stephens again!!

DL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/27/2025
client vérifiéVérifié Client
Catégorie : Service
Spoke to Tina. She said it was last minute, they were out of town, they were able to get them in, gave them loaner vehicle and got it done in the same day.
Recommandé

DK
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DEIDRA K.
Des Moines, IA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/23/2025
client vérifiéVérifié Client
10
Excellent customer service
Everyone I encountered was courteous and very understanding, which is nice for someone who understands nothing about cars. What brought me to Stephens Automotive was an advertisement I got in the mail for an oil change but the service provided is what made me bring my car back to get more work done. I have more work to complete so I’ll definitely go back again!

KA
Kenny A.
Des Moines, IA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/20/2025
client vérifiéVérifié Client
Catégorie : Service
Kenny said they said they would fix it and they did.
Recommandé

DR
Deb R.
Urbandale, IA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/10/2025
client vérifiéVérifié Client
Catégorie : Service
Deb said she wasn't happy that she had a coupon and ended up paying more than expected. She said the only reason she was told was that it was for a certain amount of fluid for her vehicle. She said she ended up paying 98.60 when it should have been 60-something dollars.
Non recommandé

Client vérifié
Des Moines, IA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/09/2025
client vérifiéVérifié Client
10
Oil change/vehicle check
Another great service appointment, no issues

SG
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STEVE G.
Johnston, IA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/04/2025
client vérifiéVérifié Client
10
Thorough and capable
My truck was recently at Stephens Automotive because it was showing some concerning symptoms. The team at Stephens Automotive diagnosed the problems and repaired them, all the while keeping me updated on what they were finding and approximate costs to repair.

BT
Bruce T.
Urbandale, IA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/30/2025
client vérifiéVérifié Client
Catégorie : Service
Bruce said they were pleasant, easy to talk to, did what they said they would do, offered them a loaner vehicle, and his vehicle is running better than before.
Recommandé

DB
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DON B.
Polk City, IA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/28/2025
client vérifiéVérifié Client
10
Just a great team to service your vehicle
Very professional company

DP
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DALLAS P.
Johnston, IA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/27/2025
client vérifiéVérifié Client
10
Oil chant and service
Everything went the way they said.

BG
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BARBRA G.
Johnston, IA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/24/2025
client vérifiéVérifié Client
8
Quick, efficient service for a regular check up
I called on a Wednesday for a 30,000 mile check up on my Audi SUV. They brought it in on Friday and even added on an alignment when it was found that was needed. We got the car back before the end of the day. Friendly, efficient service.

KL
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KATHERINE L.
Des Moines, IA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/23/2025
client vérifiéVérifié Client
10
Wonderful
It's wonderful having trustworthy and professional car mechanics. Their work is always excellent. They stay on top of needed maintenance. They listen to my concerns and answer all questions.

BF
Brett F.
Pleasant Hill, IA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2025
client vérifiéVérifié Client
Catégorie : Service
Brett said brought the vehicle in due to issues, it wouldn't turn over. They couldn't get the vehicle to replicate issues, kept it 3 days, they gave him a loaner, and it seems to be functioning normally.
Recommandé

DM
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DOUG M.
Johnston, IA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2025
client vérifiéVérifié Client
10
Great place to take your car
Always do a good job and are very easy to work with.

JB
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JILL B.
Woodward, IA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2025
client vérifiéVérifié Client
10
OVER THE TOP SERVICE!
As usual, we received top notch service from Jim, Debbie, Jeff, and their outstanding crew. We service all of our family vehicles and three business trucks with Stephen's. They keep our vehicles running safely and efficiently. Two thumbs up!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.