We're a general service auto repair shop servicing Cuyahoga Falls and surrounding areas since 2004.We're a general service auto repair shop servicing Cuyahoga Falls and surrounding areas since 2004.
We took our 2006 Toyota Sienna van to Steve's for a muffler and Oil change. Asked that the frame be checked since Van is almost 16 years old. They went ahead and did the work, said frame was fine. When I took to a Toyota dealer for a break inspection, they found a crack in the carriage frame that holds the suspension and engine. This is a safety issue as if was near breaking which would have resulted in loss of steering. I called Steve's and during the conversation about this they hung up on me. I had to sell the car since the work to fix the carriage frame is over $4000. The repair work should have never been done without consulting about the frame damage
Steve’s Auto Service did a great job of quickly repairing my car at a reasonable price. Best part was the diagnostic work, letting me know other areas that may need repairs in the future yet not sending a false alarm. Thank you
Luann said they make it easy to drop off her vehicle and to leave instructions. She said they are timely and call her when she asks them. Luann said when she picks up the vehicle that she doesn't have to wait and they explain everything, it was an overall nice experience that they take care of everything and the prices are not outrageous.
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