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Note 4

Cash 3

Son 2

Mechanic 2

Lady 2

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heather w.

Liberty, MO

07/09/2021

Customer Service at its worst.

I had my mustang towed to Steves Auto on June 29th. We tried to call them over and over. They wouldn't answer the phone and we always got a message machine. They finally called us on July 6th and let my husband know what was wrong with the car. They said it was going to be 1200.00 to fix the car. They mentioned a fuil pump and intake manifold. My husband tried to let her know there was another exhaust gasket and another gasket under the hood that needed repaired. The lady said he had to talk to the mechanic when we bring the money to have the fuil pump and the intake manifold fixed. She said they couldn't accept our debit card and it had to be cash. My husband told her he couldn't make it up there with cash because he is a quadriplegic. She told him to write a note and sign it and send the note up with someone. He is a quad he can't write a note!!! I work during banking hours and have a 500.00 daily limit at my bank. We tried to call them and let them know that we couldnt get the cash from the bank until Friday. They never answered the phone. So Friday July 9th comes and they had my car towed to the tow lot. My son kept my vehicle while I was at work to go pay them, take the note that my husband couldn't write and talk to the mechanic about the other issues on the car. When must son arrived the lady said they had the car towed! The only thing she said was we left a message! It cost me 393.00 dollars to get my car out of the tow lot that same day! I called Steve's Auto to see if we could just have the car towed back and was told that we would have to wait until Monday and have it approved by Steve. I asked her if she could just call Steve and she refused. It would have cost me 50.00 a day to wait until monday to talk to Steve. No way! So I called KC Auto repair and I had my car towed to KC Auto repair. So they take their time and treat you badly and demand expectations that are unreasonable once they finally get your estimate done. I do not recommend this place at all.

Non recommandé

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