Service après-vente's Avis

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Kirstin W.

Lafayette, LA

07/25/2024

Catégorie : Service

Sales

1st I want to say I absolutely love Hyundai Palisade! This is my 2nd vehicle bought from Ridge Delcambre. My first time experience buying from him exceeded my expectations. Very professional and patient.
Although this 2nd car buying experience was different, seemed liked a lot on his plate and too busy to help customer. Felt like I was being rushed, ignored sometimes and wasn't even there when I picked up my new vehicle.
Finance Manager Trevaun Frank was awesome. Very helpful and answered all my questions.
All in all just want to say thank you again Sterling Hyundai Team.

Billie A.

Alexandria, LA

07/16/2024

Catégorie : Service

Had my car for over 4 months and aren't doing anything

4 minutes ago

I try really hard not to write bad reviews but it's important for buyers to know who they are dealing with. My son did a you turn on a back road and bottomed out our Hyundai ionic. We filed an insurance claim and brought the cash to Sterling...in February. They took about 3 MONTHS to fix it and the didn't fix the body. The back bumper peeled off on the way home from the dealership. They still have it. It's July 16th. They keep saying it's in the paint department. They won't answer us as to when it will be ready. They basically stole my car. So the take home is this, ionica are great until you need service and this dealership sucks.

K V.

Miramar Beach, FL

06/04/2024

Catégorie : Service

EMILY MATTE BERTRAND -- 1ST PLACE Employee of the Month

I am a very proud supporter of your FIRST PLACE employee of the month, Emily Matte Bertrand!
I have visited your establishment on several occasions, and have ALWAYS been highly impressed by the leadership, knowledge, professionalism, and CAN-DO attitude of Emily Matte Bertrand!
I am ELATED to see that Emily has been recognized, appropriately, for her OUTSTANDING service and DEDICATION to Sterling Autimotive.

Fay Farrell F.

Youngsville, LA

06/03/2024

Catégorie : Service

New 2024 Hyundai Santa Fe—had the car 10 days—it’s now been in the for four days—they can’t figure out whats wrong with it.

New car——— 10 days old, already shopped for four days, service department doesn’t have a clue

Johnna S.

Carencro, LA

02/05/2024

Catégorie : Service

Terrible

I was told by Kelly Serb manager my car would b completely detailed , when I got my suv back still had food between the seats and the seat r very dirty still, I’ve been trying to get my rim fixed which I paid extra for, for a yr and half now, still isn’t done , I’m telling everyone I know not to ever go to y’all, and I’m turning u over to the better bus bureau

Priscilla Bourque B.

Iota, LA

11/20/2023

Catégorie : Service

Service

Horrible service department purchased my car 3 years ago and every single time I have had to deal with them has been horrible. Today they sent shuttle service to pick up my car for bad EGR valve they picked up around 9 am promised I'd have it back by 5pm and it is not ready still! 4 1/2 hour job and my car is not done! So I am stuck at work with no vehicle because they don't care about us working people! Will not purchase again from them because of the issues with the service dept!

Priscilla Bourque B.

Iota, LA

11/20/2023

Catégorie : Service

Service

Priscilla B.

Iota, LA

11/20/2023

Catégorie : Service

Absolutely horrible!

I purchased my car 3 years ago and every time I send it for service it is always an issue!!!!! Today was the worst after enough complaining they send a shuttle service to pick up my car before 9 am and guaranteed I would have my vehicle back by 5 pm. Well guess what no surprise there a 4 1/2 hour job and my car is still not completed. Now I am stuck waiting without a car at work. The service department is horrible!!!! I love my car but will not buy another hyundai from here!

Bill A.

Lafayette, LA

11/27/2022

Catégorie : Service

Poor

The worst service department in Lafayette!!! You can make an appointment and still wait an hour or more for them to even get to your vehicle. The product is good but the service at this dealership is horrible.
Hate to say it but I will never buy another Hyundai solely based on the dealership’s service.

Client vérifié

Franklin, LA

2022 Hyundai Kona

04/02/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent

Very pleased!!

JADE S. de Sterling Hyundai a répondu le 04/04/2022 05:55 AM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

Randall L.

Abbeville, LA

2021 Hyundai Palisade

03/29/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service dept

Quick and easy scheduling, quick and professional always kept me apprised of each procedure

JADE S. de Sterling Hyundai a répondu le 03/29/2022 02:07 PM

Betty M.

Abbeville, LA

2019 Hyundai Santa Fe

03/29/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Exceptional service

I purchased my Hyundai Sante Fe from Sterling 3 years ago. I bring it in for service when it’s time. My vehicle is very well taken care of and everyone is so nice. I would recommend Sterling.

JADE S. de Sterling Hyundai a répondu le 03/29/2022 01:44 PM

Kayla P.

Sunset, LA

2021 Hyundai Accent

03/29/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

My visit with Hyundai was amazing

My visit with Hyundai was very amazing. The salesman with the glasses was very helpful and informative during my visit and gave me hourly updates on my car each time it was transitioned into something else. I would recommend anyone to service their car here.

JADE S. de Sterling Hyundai a répondu le 03/29/2022 12:19 PM

Carlos C.

Abbeville, LA

2020 Hyundai Palisade

03/27/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Great Service

Great service and great ppl

JADE S. de Sterling Hyundai a répondu le 03/28/2022 09:43 AM

Darrel C.

Lafayette, LA

2022 Hyundai Tucson

03/25/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Very good experience they took care of my problem in a timely manner.

My experience was very positive from my salesman to the service department a really great attitude by everyone.The new facility is really beautiful and comfortable and very clean.

JADE S. de Sterling Hyundai a répondu le 03/28/2022 09:44 AM