Our Stamford Hyundai Service Team has earned the #1 Rating in Customer Service Satisfaction since January 2012.Our Stamford Hyundai Service Team has earned the #1 Rating in Customer Service Satisfaction since January 2012.
I usually have great experience at Hyundai Stamford but this last time was very poor. I had a water sensor engine light come on and took my car in, the part covered under warranty because my car is under 30k and covered had to be ordered. I left my car for 5 days waiting for part without being present a loaner option. Fine, my mom was out of town so I used her car. However I eventually needed it back and was contacted that the part is now looking backordered. So I grabbed my car after 5 days. The next day I received a call from parts that my part came in and I could pick it up which wasn’t what I was doing because I needed service. So I contacted Luis and got an appointment for 9 am the next day. That appointment took 7 hours which I was only told it would be a couple so I waited as I don’t live near the dealership at all. I finally got my car back and second time driving it the light returned. This is the second time I have taken my car in to the dealership between Stamford/danbury and been told it was fixed for that to be wrong, the last time my car was there for 6 months after that. At this point I need a loaner to return my car and have it be fixed properly but I have yet to hear back. So I will probably have to call but my attempts to get someone to answer phones in service have gone very poorly so far this whole time. It’s been 3 days since my service assistant has escalated this to the service manager and I have yet to be contacted to resolved. I have called to no answer and texted my assistant continually. It has been a mess.
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