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SureCritic / Concessionnaire Hyundai / St. Cloud Hyundai
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St. Cloud Hyundai

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(2 452 Avis)
74
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Détails du score

5 stars
79%
4 stars
12%
3 stars
4%
2 stars
1%
1 star
1%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
Avis original
Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5
102
Total des ReScores™
4,7
Moyenne de ReScore™
74
Score NPS ®

Détails de l'entreprise

À propos

St. Cloud Hyundai is conveniently located in Waite Park, MN. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The St. Cloud Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. St. Cloud Hyundai is conveniently located in Waite Park, MN. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The St. Cloud Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(320) 251-8200
Open
Heures d'ouverture

Heures d'ouverture

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
8:00 AM - 4:30 PM
Sun
closed
* Heure centrale (É.-U. et Canada)
900 2nd Street South Waite Park, MN 56387
Obtenir des directions
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(2 452 Avis)
Écrire un avis
Avis récents
JK
gravatar
Joel K.
Saint Cloud, MN
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/13/2024
0
Catégorie : Service
Very Dishonest
I had the absolute worst experience at this dealership and want to warn anyone considering their services. My car had an issue, so I brought it in, trusting them to fix it. They charged me $1,800 for the repair and assured me everything was fixed. But, one month later, I experienced the exact same problem! When I brought the car back, they asked for another $700, claiming it was a new issue, but it was clearly related to the original problem.

I reluctantly agreed to pay the $700, but as soon as I drove the car off the lot, the same issue happened AGAIN! When I returned, they refused to take responsibility, saying it wasn’t their problem anymore. I was shocked and furious! They just shrugged me off after taking my money.

To top it all off, after refusing to fix the issue they had already charged me $2,500 for, they quoted me another $1,800 for the same problem! It’s unbelievable how dishonest and unethical this dealership is. They clearly have no concern for their customers, only for how much money they can squeeze out of you.

I’ve never dealt with such incompetence and lack of accountability in my life. Save yourself the headache, stress, and money – do NOT take your car to this dealership!
DM
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Dylan M.
Sartell, MN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2024
10
Catégorie : Service
Great Job!!!
Always honest and friendly.
SP
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Susan P.
Saint Michael, MN
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/22/2022
0
Catégorie : Service
Terrible car
Sold us a car two days ago and we have to put more than $200 into it already.
MK
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Megan K.
Saint Cloud, MN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/27/2022
10
Catégorie : Service
Awesome!!!!
Great as always.
Joseph M. de St. Cloud Hyundai a répondu le 04/27/2022 01:53 PM

Hello Megan,

Thank you for the survey!!! We appreciate your business. 

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Client vérifié
Sartell, MN
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/30/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great place!
Great service always the best
Joseph M. de St. Cloud Hyundai a répondu le 03/30/2022 11:59 AM

Hello,

Thank you so much for the great review and for choosing St Cloud Hyundai. 

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Client vérifié
Big Lake, MN
2019 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service
Repairs done on time and quickly
Joseph M. de St. Cloud Hyundai a répondu le 03/25/2022 05:54 AM

Hello,
 
Thank you for the great review.

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
RM
gravatar
Robert M.
Sauk Centre, MN
2021 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Happy
Friendly staff, timely service, nice facility
Joseph M. de St. Cloud Hyundai a répondu le 03/23/2022 06:05 AM

Hello Robert,

Thank you for the kind words and the 5 stars. 

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Client vérifié
St. Cloud, MN
2019 Hyundai Tucson
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
03/19/2022
Type de service : Maintenance
client vérifiéVérifié Client
2
Catégorie : Service
Poor Experience
Waited for over 2 hours only to find out a day later that some of the services paid for were not actually completed. When asked for a quote at the beginning of the appointment, it was stated that they were “too busy” in which they proceeded to walk away. Highly unprofessional and poor experience.
Joseph M. de St. Cloud Hyundai a répondu le 03/21/2022 01:21 PM

Hello,

Thank you for taking the time to fill out our survey.

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Joseph M. de St. Cloud Hyundai a répondu le 03/29/2022 12:49 PM

Hello,

I have been trying to reach you about you resent service visit. Please give me a call or e-mail when you have a moment.

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
AK
gravatar
Adam K.
Litchfield, MN
2022 Hyundai Kona
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/16/2022
Type de service : Repair
client vérifiéVérifié Client
3
Catégorie : Service
Time
This time job was completed by their time
Joseph M. de St. Cloud Hyundai a répondu le 03/16/2022 05:46 AM

Hello Adam,

Thank you for taking the time to till out our survey

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Joseph M. de St. Cloud Hyundai a répondu le 03/21/2022 08:33 AM

Hello Adam,

I have been trying to reach you about your last service visit, please give me a call or email when you are avaiable. 

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Client vérifié
Eden Valley, MN
2018 Hyundai Elantra
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/02/2022
Type de service : Maintenance
client vérifiéVérifié Client
4
Catégorie : Service
Horse shit service department
They told me I should think about getting new tires because mine were a little under half tread and the next day when I stopped at the gas station to get gas station to get gas I looked at him and one of the front ones was showing wires all the way around it so apparently they did not inspect anything when they were supposed to
Joseph M. de St. Cloud Hyundai a répondu le 03/03/2022 07:54 AM

Hello,

Thank you for taking the time to fill out our survey. I have been trying to contact you regarding your last visit.  Please call me at your earliest convenience.

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Joseph M. de St. Cloud Hyundai a répondu le 03/18/2022 02:31 PM

Hello,

I have been trying to reach you about your last service visit please give me a call or e-mail at your earliest convenience

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
RB
gravatar
Randall B.
Sartell, MN
2018 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/18/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Outstanding service once again!!!
Great experience once again on service to our 2018 Hyundai Santa Fe! St. Cloud Hyundai service department does an outstanding job on our vehicle!
Joseph M. de St. Cloud Hyundai a répondu le 02/19/2022 09:59 AM

Hello Randall,

Thank you for your kind words. We truly appreciate your business.

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Client vérifié
Saint Joseph, MN
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/17/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great Service!
Great service and I will return!
Joseph M. de St. Cloud Hyundai a répondu le 02/17/2022 01:48 PM

Hello, 

Thank you so much for the great survey!!!

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Client vérifié
Monticello, MN
2015 Hyundai Sonata
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/14/2022
Type de service : Maintenance
client vérifiéVérifié Client
0
Catégorie : Service
Poor service
Just marked they do things on multi point but don’t. Said had to jump my car to get back into service garage after I have had no troubles with battery at all. Said batter was bad but last 2 service maintenance it was great..3 months later poor needs to be replaced…. Didn’t replace left without a jump and made a few stops on the way home no jumps.. had battery tested at a parts shop batter is good. Kicking out the 800 amps like it should. Battery still going haven’t had it jumped yet..
Joseph M. de St. Cloud Hyundai a répondu le 02/14/2022 02:01 PM

Hello,

It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Client vérifié
Fargo, ND
2018 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Fixed my check engine light
My Kona was throwing a check engine code and pulling timing. The technician was able to quickly realize the issue was that my Oil Catch Can that was installed by a different dealership was installed incorrectly and resolved the issue for me. I was thrilled.
Joseph M. de St. Cloud Hyundai a répondu le 02/11/2022 06:04 AM

Hello,

Thank you so much for the great review!!!

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Client vérifié
Sartell, MN
2014 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/07/2022
Type de service : Maintenance
client vérifiéVérifié Client
8
Catégorie : Service
Great staff
The staff were great and I appreciate being told the amount of time the service would take. I was impressed that I waited less time and was out of there in an hour when I needed additional service done.
Joseph M. de St. Cloud Hyundai a répondu le 02/07/2022 03:28 PM

Hello,

Thank you for the 5 stars.

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
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