The first contact with this customer was by phone prior to 12/5/2017 asking for a transmission flush. He said he just bought the car, an 02 Lincoln which has 122,000+. He asked that we do a basic inspection to see if there were any issues we could tell him of. He was told that the serpentine was worn and asked if he knew when it was last changed. He said he did not know. We advised him to change the belt based on the high milage and wear. He agreed. Our tech checked the transmission fluid and it had a burnt smell and it was brown, the color for the Ford requirement is red ATF Fluid. We recommended that service. We have had many transmission changes through out our years of business and never had any such issues as the customer complained about. When Mr Leonard called our shop on Thursday 12/21/2017 approximately midday and told me the serpentine belt had broken. I asked if he had driven the car or if the car had over heated. He said he pulled the car over quickly and it did not get overheated. He was in north Phoenix, Arrowhead area and asked if we could tow the car to our shop. I explained we did have a car trailer but could not immediately go to get the car. I explained we had prior scheduled vehicles to get out that day and make sure the car was in a safe place until we could get late in the day or the next. He said it was in a neighborhood and would ask the homeowner if he could leave it there to be towed later. I told Mr Leonard to call me back and we would pick up his car. Since we had the serpentine belt on the 5th of December we would have covered that repair. No mention of transmission problems at all. Mr Leonard never called back until Sunday December 24th to now complain of a transmission problems, which if that were the case it was never brought up on the Thursday 21st call about the broken belt. The car never was driven after the belt broke, so when did that issue of his transmission problem occur? Again never mentioned transmission problem prior to the Christmas Eve call. On the 24th, Christmas Eve, Sunday, yelling now about his transmission not working at all. He accused us of lying, unprofessional service along with serveral threats to damage to our business. Mr. Leonard would not allow me to speak and so I ended the call. He proceeded to call back eight more times. I did not take those eight more calls. Then he went to every source to write very unfavorable reviews, approximately eight about SS Auto Center. We were not open on the 24th but I have the shop calls forwarded to my personal phone incase of an emergency. This all of a sudden was not an emergency. For almost Five years we have held a 4.7 star rating of favorability. Beth Strickland, owner of SS Auto.
I experienced nothing short of negligence. The mechanic was inept. Overfilled my transmission fluid by at least 2 quarts and I had to have all of their work redone all over again only a couple weeks later. Then when I called to have a discussion they blatantly lied to me and hung up on me. If your trusting someone to help you keep your car running then you came to the wrong place. Please don't make the same mistake I did.