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Sprinter Service Pros

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(251 Avis)
80
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
80
Score NPS ®

Détails de l'entreprise

À propos

We are your friendly neighborhood sprinter van repair experts, specializing in Sprinters, Mercedes Benz Metris, Dodge, Ford Transit, and RAM ProMaster vans. We are located in Tualatin, in the Portland metro, but service cars from a 50-100 mile radius. Our business opened in 1979 with a singular goal; to provide better, more affordable We are your friendly neighborhood sprinter van repair experts, specializing in Sprinters, Mercedes Benz Metris, Dodge, Ford Transit, and RAM ProMaster vans. We are located in Tualatin, in the Portland metro, but service cars from a 50-100 mile radius. Our business opened in 1979 with a singular goal; to provide better, more affordable service than a dealer. We're proud of our highly-trained, certified staff and are passionate about keeping your vehicle running in optimal condition for years to come. Now offering an extensive menu of services. More often than not, we'll be able to help you out! Let's get acquainted and get you back on the road! ...more

Catégories
Entretien de la voiture, Réparation automobile, Atelier de réparation
Contact
(971) 202-2260

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure du Pacifique (É.-U. et Canada)
19460 Sw 89th Ave Tualatin, OR 97062-8537
Sprinter Service Pros' Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(251 Avis)

KA
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KEN A.
Tualatin, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/16/2024
client vérifiéVérifié Client
10
Quick, responsive, quality care
I have a business vehicle that needed a quick turnaround time. Mike was able to get our Sprinter in quickly and the repair was accomplished that same day. Wonderful work!

JS
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James S.
Lake Oswego, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/10/2024
client vérifiéVérifié Client
10
They are Pros
Was able to schedule service within a few days Mike was helpful in communicating and relaying details about what the mechanics found. Price was competitive and much less than the MB dealer.

BK
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/09/2024
client vérifiéVérifié Client
10
Great communication
We recently brought a Mercedes Sprinter to Tualitin from Salem for repair of failing wheel sensors. The repair involved ordering new sensors from Mercedes. It took a few days before they arrived. Mike made sure we were kept up on the differing arrival times and when our vehicle’s repairs would be completed.
Great service and communication is at a premium at Sprinter Pros in Tualitin.

PO
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PATRICK O.
Brush Prairie, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/03/2024
client vérifiéVérifié Client
10
Sprinter transmission and brakes
Always great service. I have a lot of confidence in their work and customer service.

ZM
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Zac M.
Portland, OR
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/22/2024
client vérifiéVérifié Client
5
Was hoping for a warranty adjustment on a recent repair
In November I had my 2006 sprinter in to replace/repair my steering rack after it had been hit. The repair was great and has preformed well since then. I did notice my front tires wearing excessively on the outside over the 5000 miles I drove since the repair. I explained the situation and brought it in a couple weeks ago. I knew it needed an alignment at least or some sort of adjustment thinking the new steering rack might have settled or something. I was hoping the repair would fall under a warranty (being less than 6 months since the original repair) or at least get a decent break on the adjustment. I did not get either, I was also surprised an alignment was $185. I did get a small break so I paid $170 something. I really didn’t think I would be in over $100 even that day. My experience outside of this has been great with you guys, I know It was a couple weeks ago now but if there is anything that can be done like a credit or something I would appreciate it.
Cheers

BC
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BOB C.
Tualatin, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/12/2024
client vérifiéVérifié Client
10
Service B
Great service as usual!

VC
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VERNON C.
Portland, OR
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/12/2024
client vérifiéVérifié Client
8
Great Source for Sprinter Service
I had my brake fluid flushed, a one hour job while I waited. The only reason I didn't give five stars was the mud I had to remove from the carpeted floor mats. Not good.

SH
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Sara H.
Portland, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2024
client vérifiéVérifié Client
9
Honest and helpful
Mike was very honest and helpful. They did not try to oversell me. My rig was in and out. Thanks!

LK
LOUIS K.
Portland, OR
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/08/2024
client vérifiéVérifié Client
0
Disappointed
After picking up my Promaster van I can't say I've ever been more disappointed in a service on any vehicle I've ever owned.

I asked to look into my driver side mirror auto fold - which I was told would need to be replaced. My passenger side mirror auto fold is now completely broken. This was fully operational when I dropped it off. I can see where the tech attempted to pull the plastic apart to gain access to the internals for some reason. It's so broken on the highway the wind hitting it makes it fold in.

Also, the charge for tire rotation and oil change was $540, this is an absolute egregious price gouge. This is about 4 to 5x the cost of any other shop for this van.

I regret giving this shop a try - stay away.

Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/01/2024
client vérifiéVérifié Client
10
Quick and Painless
You guys were friendly, accommodating, knowledgeable, quick, and more importantly, affordable compared to a Mercedes dealer! It was a refreshing experience after paying $$$$$ every time I went to the dealership, often waiting 2-3 weeks to get in there, and keeping up for a week in their shop. Thank you for a MUCH better experience, Sprinter Pros! ❤️

Client vérifié
Portland, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/29/2024
client vérifiéVérifié Client
10
Sprinter service
They were very helpful and quick

LP
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Lanny P.
Boring, OR
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/27/2024
client vérifiéVérifié Client
9
Fuel filter change and repair of sway bar.
Thanks for fitting me in without an appointment. Everyone was friendly and I will return for additional service as needed. My only request would be better communication, answering phone calls and phoning with updates. I realize your busy and I'm not your only customer. I'm happy and will see you again in 10k+ miles

RP
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Russ P.
Portland, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/19/2024
client vérifiéVérifié Client
10
Electric Trailer Brake Controller Installation
The Service Rep and Parts guy were very helpful and knowledgeable. Shop is much larger than appears from outside. Technicians were great. Very up to date and communicative. I’ll be back.

JC
JAMES C.
Lake Oswego, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/14/2024
client vérifiéVérifié Client
10
Wheel alignment and Battery check
I had a great experience. Very professional, and I did not feel pressured to add any additional unnecessary improvements. They got the work done in a timely fashion.

BB
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Brian B.
West Linn, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2024
client vérifiéVérifié Client
10
Great service
Took my 2018 Revel in for belts. They were very clear and delivered in the time and cost as quoted. Will continue to use them for my Sprinter service
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