Edwin stated that they did what they said they were going to do and gave them an honest price, estimate and timeline. They did it in a timely manner like they promised.
I was experiencing a noise under the car and thought it might be a loose tail pipe
I stopped by the shop first thing the next morning and John put my car up on the rack and quickly determined that a new muffler was in order. He sat down and called in for the parts, and one of his mechanics in ths shop gave me a ride home. Before lunch time John called me to say that the work was completed and he would be by to pick me up! I could hardly believe it (except that I know John.) As always, year after year, John is amazing - an expert with true integrity who always charges a fair price for the work he does, and he only does the work that needs to be done, and he is always right about what needs to be done!
Gordon said he came in with a problem they could have easily charged him a lot more for, and they didn't. They are very honest and straightforward and they're quick, with a reasonable price.
John as always took excellent care of our vehicle. He always knows exactly what is wrong and fixes it exactly right! He is amazing. He has been doing this for our car for fourteen years and I can just always count on him. He is a true diagnostician with 100% integrity.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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