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Southend Auto Care

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(543 Avis)
90
Écrire un avis
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Détails du score

5 stars
88%
4 stars
6%
3 stars
1%
2 stars
<1%
1 star
2%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
1
Total des ReScores™
5,0
Moyenne de ReScore™
90
Score NPS ®

Détails de l'entreprise

À propos

At Southend Auto Care, we feel that the most important asset of our business is our employees and their ability to satisfy our customers’ automotive service and repair needs. We work hard to provide an enjoyable working and want their number one focus to be on fixing our customers’ vehicles, taking the time that is needed to do the job At Southend Auto Care, we feel that the most important asset of our business is our employees and their ability to satisfy our customers’ automotive service and repair needs. We work hard to provide an enjoyable working and want their number one focus to be on fixing our customers’ vehicles, taking the time that is needed to do the job right, the first time. In addition, our knowledgeable and friendly service advisors are always ready and quick to help our customers. It is a team effort, and we appreciate the contribution made by each member of our staff. ...more

Catégories
Réparation automobile, Pneus, Vidange
Contact
(253) 922-9922
Open
Heures d'ouverture

Heures d'ouverture

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Heure du Pacifique (É.-U. et Canada)
8318 Pacific Hwy E Tacoma, WA 98422-3914
Obtenir des directions
Southend Auto Care's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(543 Avis)
Écrire un avis
Avis récents
KL
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Kristin L.
Rochester, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/04/2024
10
Stellar Service
These Guys know what they are doing! Their work is fast, thorough, and awesome! They get your vehicle up and running in no time! One word on Southend Auto Care is STELLAR!!!
KL
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Kristin L.
Rochester, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/04/2024
10
Stellar Service!!!
These Guys respond fast and do very awesome work!! Highly recommend!! You will be satisfied!!
Their work is STELLAR!!
CF
gravatar
CEDRIC F.
Seattle, WA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/19/2024
0
Left my car in pieces!!!
Took my Mitsubishi eclipse in and told me it was the timing chain that broke and bent the valves the cylinder head would need to be machined. They kept repeating themselves over and over about “how nice of a car I had” to the point it felt fake and just trying to juice me up. I felt a bit lured to pay for a $4500 job that I reluctantly agreed only on terms they would have it fixed within the next week. Turns out the whole engine was blown and they tried to charge me almost $700 to get my car back without them fixing it while also telling me they couldn’t find an engine for me. I told them I’d write a review about their service if they charged me for that so they just cut the price in half, which I was still unhappy about. The guy I was talking to told me I had time (a couple days or so) to figure out what moves I wanted to make next with the vehicle. The very next morning, I believe it was the owner or someone else not so nice, telling me I had to get the car out that day or they will start charging me because they were tired of looking at it. The next shop I took it to told me they left my car a total hack job by leaving it in pieces, making it harder for them to work on. The new shop I took it to was adament that it was a total sign of disrespect and bad service for them to leave it like that. Do not go to them unless you want to be overcharged and quite possibly a total waste of time and money
JS
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Jae S.
Tacoma, WA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/27/2024
0
Do not trust them!!
I had a terrible experience with them. They told me I had a blown head gasket and told me they had a very expensive machine that tells them how many hydrocarbons there are in my engine. $4000+ to fix it. I wanted a second opinion so I took it to a different shop and they had the same expensive machine and told me there was absolutely no way it was the head gasket. I had a bad water pump. Fixed the issue right away. I also had southend auto change my oil and they over filled it with ½-1 quart extra oil. They were trying to blow my head gasket so they can be right with me having a head gasket problem. These guys will create more problems for you in the future rather then fixing the problem. The owner don't care about the customers. All he cares about is money money money. They ripped me off for THOUSANDS of dollars and my van still has problems til this day. DO NOT GO THERE! THEY WILL OVER CHARGE YOU AND DO A VERY VERY BAD JOB. NEVER EVER TAKING MY VEHICLES HERE EVER AGAIN! THEY CAN'T EVEN DO AN OIL CHANGE RIGHT. If the other shop I took it to didn't catch the overfill of oil, I would've had a blown head gasket. They were trying to make my head gasket go bad on purpose so they don't look stupid telling me I had a blown head gasket. BUNCH OF CROOKS! HOPE THEY HAVE GOOD LAWYERS.
JS
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Jae S.
Tacoma, WA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/27/2024
0
Do not trust them!!
I had a terrible experience with them. They told me I had a blown head gasket and told me they had a very expensive machine that tells them how many hydrocarbons there are in my engine. $4000+ to fix it. I wanted a second opinion so I took it to a different shop and they had the same expensive machine and told me there was absolutely no way it was the head gasket. I had a bad water pump. Fixed the issue right away. I also had southend auto change my oil and they over filled it with ½-1 quart extra oil. They were trying to blow my head gasket so they can be right with me having a head gasket problem. These guys will create more problems for you in the future rather then fixing the problem. The owner don't care about the customers. All he cares about is money money money. They ripped me off for THOUSANDS of dollars and my van still has problems til this day. DO NOT GO THERE! THEY WILL OVER CHARGE YOU AND DO A VERY VERY BAD JOB. NEVER EVER TAKING MY VEHICLES HERE EVER AGAIN! THEY CAN'T EVEN DO AN OIL CHANGE RIGHT. If the other shop I took it to didn't catch the overfill of oil, I would've had a blown head gasket. They were trying to make my head gasket go bad on purpose so they don't look stupid telling me I had a blown head gasket. BUNCH OF CROOKS! HOPE THEY HAVE GOOD LAWYERS.
DL
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DAWN L.
Nissan Xterra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/26/2024
client vérifiéVérifié Client
9
Oil Change
When dropping my car off Sam is very friendly, asked when I needed my car and stated 12:30 or earlier he said great. I got a call at 12:30 stating they were short handed and my car wouldn't be ready until 2PM. A call sooner would have been nice since I need to be somewhere no later then 12:30. However Sam state the service would be free due to the inconvenience and timing of the call update.
Mark H. de Southend Auto Care a répondu le 01/27/2024 06:21 AM

Thank you for coming in. I'm sorry for the extended time it took us to complete the service on your vehicle, and for the less than convenient notice of this. We will make our best effort to make sure this doesn't repeat itself. It was good to meet you. Take care. Mark Hanson, owner Southend Auto Care.

BK
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BOB & ANN K.
Chrysler 300
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2024
client vérifiéVérifié Client
10
Excellence & Honesty
Really must complement the service here. Always polite and helpful. Sam, in particular, gives me an honest assessment of repairs and really goes above and beyond to service our vehicles. If you are looking for a place to service your vehicles, this is the place!
Client vérifié
Puyallup, WA
Toyota Camry
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/14/2024
client vérifiéVérifié Client
10
Good Experiences
This was the third time me going through Southend to get my car looked at and they always are quick to schedule unlike waiting months for dealerships, reasonable pricing, and as a female they don’t make me feel like they are trying to get over! Always open honest and keep you updated every part of the process .
PD
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PATRICIA D.
Tacoma, WA
GMC Terrain
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2024
client vérifiéVérifié Client
10
GMC
My experience with Southend Atuo was Awesome Beautiful Wonderful experience the Most and caring Team player workers I have ever experienced will Recommend people to take there car to experienced the most Rating 5 Stars worker's
RW
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ROLAND W.
Federal Way, WA
Volkswagen Tiguan
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2024
client vérifiéVérifié Client
10
Taking Care of Family
My wife's 2016 Tiguan was ready for it's first visit to Southend. Oil change time and a preventative brake fluid service. Done and Done.
Client vérifié
Dodge Dakota
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/12/2024
client vérifiéVérifié Client
10
Repare exhaust
Brought my truck in to have exhaust repaired. Job was done great and very happy with results.
NF
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NORM F.
Federal Way, WA
Lexus RX 330
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/12/2024
client vérifiéVérifié Client
10
Consistent service
They have provided a through inspection of my cars over the years to the point that I have never had a breakdown even though my cars are older. Excellent preventive maintenance for over 40 years!
JB
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JACOBIE B.
BMW 5 Series
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2024
client vérifiéVérifié Client
10
BMW Headlight Help
I CANNOT say enough GREAT things about the guys here. They are hands down the best, no questions asked. They’re currently helping me out with my headlight issues and they’ve been nothing short of helpful.
JT
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JAMES & KATIE T.
Federal Way, WA
Nissan Altima
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/04/2024
client vérifiéVérifié Client
10
Trust them with my geriatric car :)
Brought my 1998 Altima in for an oil change and asked about my super dim lights. They gave me some options for that as well as some options to fix some oil leaks. I declined the oil leaks since they explained they weren't a safety issue and had my lights fixed up. I always get prompt, friendly, communicative service here. I've been coming here for about a million years and can't imagine where the bad reviews come from. I feel 100% confident coming here and having them help me make decisions about which work is critical and which jobs can wait.
Mark H. de Southend Auto Care a répondu le 01/08/2024 04:21 PM

Thank you for your many years of service, and for your kind words of experience here. We sure appreciate you!  Sincerely, Mark Hanson, owner Southend Auto Care

BW
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BRET W.
Dodge Pickup
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/25/2023
client vérifiéVérifié Client
10
Wonderful to work with
The people at Southend Auto Care are wonderful to deal with. They have repaired our truck twice and our SUV once. They have done wonderful work with our vehicles. Their prices are reasonable.
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