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Sterling McCall Hyundai South Loop

Score moyen
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(4 645 Avis)
71
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
Avis original
Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5
236
Total des ReScores
4,7
Moyenne de ReScore
71
Score NPS ®

Détails de l'entreprise

À propos

South Loop Hyundai is located right off of Interstate 610 in Houston, TX. Our new full service, state-of-the-art Service Center is now open to service all of your maintenance needs! To schedule an appointment call us or visit our website! We look forward to seeing you soon. South Loop Hyundai is located right off of Interstate 610 in Houston, TX. Our new full service, state-of-the-art Service Center is now open to service all of your maintenance needs! To schedule an appointment call us or visit our website! We look forward to seeing you soon.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(713) 341-3413

Heures d'ouverture

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
7:00 AM - 5:00 PM
Sun
closed
* Heure centrale (É.-U. et Canada)
8811 Lakes At 610 Drive Houston, TX 77054
Service après-vente's Avis
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(4 645 Avis)

EB
gravatar
Eva B.
Houston, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/29/2023
0
Catégorie : Service
Unprofessional Car Break-in
ONE MONTH UPDATE:
I am extremely disappointed with my experience in this business. The manager initially contacted me and assured me that he would replace my missing items, including my stolen sunglasses. I promptly sent him the requested information, but to my dismay, I have not received any further communication from him. Despite multiple emails, he has not replied after our initial phone call. Every time I attempt to reach out, he offers excuses and promises another two weeks. Now, I find myself unable to contact him at all. This level of disregard and lack of accountability has left me even more frustrated and disheartened with this establishment.


ORIGINAL REVIEW:
My encounter with Steele Loop Hyundai car dealership was nothing short of a nightmare. I entrusted my car to them overnight for the sole purpose of having the air conditioning and GPS system checked out. To my utter dismay, when I went to pick up my car the next day, it was apparent that it had been broken into. Personal items, including my sunglasses and other belongings, were stolen, and my once-pristine vehicle had been brutally trashed.

Feeling shocked and violated, I sought answers from Armando, the employee who had been responsible for working on my car. However, instead of showing concern or remorse, he callously laughed off the situation. He brazenly informed me that car break-ins were a common occurrence at their dealership and that smashed windows were par for the course. His nonchalant attitude and indifference towards my predicament only fueled my anger and frustration.

The lack of professionalism and empathy displayed by Armando during our interaction was deeply distressing. Instead of taking responsibility for their negligence or offering any form of compensation, he further rubbed salt into the wound by claiming that I had waived my rights when I handed over my car for service.

While I understand that mistakes can happen, the way this dealership handled the aftermath of the break-in was nothing short of deplorable. A reputable business should prioritize the safety and security of their customers' vehicles and personal belongings, not make light of the situation or shrug it off as commonplace.

As a result of this appalling experience, I cannot in good conscience recommend Steele Loop Hyundai car dealership to anyone. Their lack of professionalism, disregard for customer property, and failure to take responsibility for their actions have left me with a sense of betrayal and frustration. I urge potential customers to be cautious and consider other reputable dealerships that prioritize customer safety and satisfaction.

EB
gravatar
Eva B.
Houston, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/29/2023
0
Catégorie : Service
Unprofessional Car Break-in
ONE MONTH UPDATE:
I am extremely disappointed with my experience at this business. The manager initially contacted me and assured me that he would replace my missing items, including my stolen sunglasses. I promptly sent him the requested information, but to my dismay, I have not received any further communication from him. Despite multiple emails, he has not replied after our initial phone call. Every time I attempt to reach out, he offers excuses and promises another two weeks. Now, I find myself unable to contact him at all. This level of disregard and lack of accountability has left me even more frustrated and disheartened with this establishment.

ORIGINAL REVIEW:
My encounter with Steele Loop Hyundai car dealership was nothing short of a nightmare. I entrusted my car to them overnight for the sole purpose of having the air conditioning and GPS system checked out. To my utter dismay, when I went to pick up my car the next day, it was apparent that it had been broken into. Personal items, including my sunglasses and other belongings, were stolen, and my once-pristine vehicle had been brutally trashed.

Feeling shocked and violated, I sought answers from Armando, the employee who had been responsible for working on my car. However, instead of showing concern or remorse, he callously laughed off the situation. He brazenly informed me that car break-ins were a common occurrence at their dealership and that smashed windows were par for the course. His nonchalant attitude and indifference towards my predicament only fueled my anger and frustration.

The lack of professionalism and empathy displayed by Armando during our interaction was deeply distressing. Instead of taking responsibility for their negligence or offering any form of compensation, he further rubbed salt into the wound by claiming that I had waived my rights when I handed over my car for service.

While I understand that mistakes can happen, the way this dealership handled the aftermath of the break-in was nothing short of deplorable. A reputable business should prioritize the safety and security of their customers' vehicles and personal belongings, not make light of the situation or shrug it off as commonplace.

As a result of this appalling experience, I cannot in good conscience recommend Steele Loop Hyundai car dealership to anyone. Their lack of professionalism, disregard for customer property, and failure to take responsibility for their actions have left me with a sense of betrayal and frustration. I urge potential customers to be cautious and consider other reputable dealerships that prioritize customer safety and satisfaction.

TI
gravatar
Tam I.
Houston, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/24/2022
1
Catégorie : Service
Service
I usually do not write reviews. And there are times when we all have bad days. However, in this case it is imperative that a potential customer of Steele South Loop (previously called Sterling McCall Hyundai South Loop) know what they can possibly be in for. Dealerships have a bad rep for a reason and this time they lived up to it. I had been having issues with my Hyundai. Had to call the wrecker three times in a two month span. I had got my Hyundai serviced elsewhere, but issues forced me to have to finally take it to the dealer to get checked out. As soon as I informed Dillion Wesley of my issues he downplayed it like I haven't been driving my vehicle all its life! How are going to tell me what is not wrong with my vehicle, when I'm telling you what is????!!!!! He had a bad attitude from the jump, which turned me sour with him from the beginning. He acted like he didn't want to help and was just there to take my money. After I got the service performed (after some unnecessary repairs were suggested which was not the reason I was there in the first place), his attitude stayed on stink. I even had an issue getting proper paperwork, which I finally received. The only bright spot was Craig (the service manager). He saved the day after seeing my issues with Dillion. Please do yourself a favor. If you have to go to this location skip dealing with DILLON WESLEY!!!! You have been warned!

TI
gravatar
Tam I.
Houston, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/23/2022
1
Catégorie : Service
Service
I usually do not write reviews. And there are times when we all have bad days. However, in this case it is imperative that a potential customer of Steele South Loop (previously called Sterling McCall Hyundai South Loop) know what they can possibly be in for. Dealerships have a bad rep for a reason and this time they lived up to it. I had been having issues with my Hyundai. Had to call the wrecker three times in a two month span. I had got my Hyundai serviced elsewhere, but issues forced me to have to finally take it to the dealer to get checked out. As soon as I informed Dillion Wesley of my issues he downplayed it like I haven't been driving my vehicle all its life! How are going to tell me what is not wrong with my vehicle, when I'm telling you what is????!!!!! He had a bad attitude from the jump, which turned me sour with him from the beginning. He acted like he didn't want to help and was just there to take my money. After I got the service performed (after some unnecessary repairs were suggested which was not the reason I was there in the first place), his attitude stayed on stink. I even had an issue getting proper paperwork, which I finally received. The only bright spot was Craig (the service manager). He saved the day after seeing my issues with Dillion. Please do yourself a favor. If you have to go to this location skip dealing with DILLON WESLEY!!!! You have been warned!

MD
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M D.
Houston, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/16/2022
0
Catégorie : Service
In for service under warranty and help with nail in tire
My daughter has taken her brand new Santa Fe into this dealership for the warranty covered oil changes and tire rotations. Not only has every time been an entire day ritual for a scheduled simple warranty covered service, she has been without her car for the entire today. Today she had two different tires that each had a screw in the tread of a tire that was amenable to an internal patch. They essentially held her hostage and tried to tell her that two tires with 16,000 miles on them needed to be replaced. I really don't appreciate the fact that eventhough she was handeling the situation herself, I had to call and talk to the service rep and service manager. I also asked to talk to the General manager and the owner Mr Steele. They said he lives in Canada. I said I am awaiting his call and will take his call. Although they claim it is a safety issue I feel it is just another dealer ticked that they are doing warranty work on a service call and are trying to pad their bottom line. Inexcusable especially when it comes to serviceing a young single female's car. I have a lot of experience working on cars and even at one point was the oil change and tire rotation dealer prep jockey so I know what they told her is not true.

PJ
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Patricia J.
Houston, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Highly Recommend
Daniel was so helpful in getting my car repaired. He communicated timely updates, and ensured that the issue was resolved. You can tell that he cares, which is refreshing!

IG
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Irene G.
Houston, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
I love the service
I love the service

Client vérifié
Houston, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
Dillon provided excellent customer service. I will definitely continue having my vehicle serviced at the South Loop location.

TT
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Takudzwa T.
Houston, TX
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
client vérifiéVérifié Client
7
Catégorie : Service
Reliable service
I feel safer each time I take my car to service at Hyundai South Loop. The service is thorough and I always get my car back in time. Thank you!

Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/31/2022
Type de service : Maintenance
7
Catégorie : Service
Reliable service
Each person I've worked with at Hyundai South Loop tries hard to make sure that my concerns are addressed. Thank you for the good quality service!
CRAIG M. de Sterling McCall Hyundai South Loop a répondu le 03/31/2022 02:46 PM

thank you for your feed back


CL
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Chelsea L.
La Porte, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Quick and easy service
I was able to schedule my service online for the following and then just drop my car off. The staff was super friendly and the whole experience was very quick and easy.

RH
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Rebeca H.
Rosharon, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Always a nice experience
My car was going to take longer and I had to pick up my babies from daycare. They sent me to go get them and bring me back to the dealership and they timed it just right that I only had to spend 30 minutes in the dealership with my kids. This is why I said they go beyond - they provide solutions.

KM
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Kimberly M.
Houston, TX
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/27/2022
Type de service : Repair
client vérifiéVérifié Client
5
Catégorie : Service
Don’t post
Don’t post
CRAIG M. de Sterling McCall Hyundai South Loop a répondu le 03/28/2022 01:10 PM

Thank you for your feedback! sorry for the inconvenience my team and I may have caused you.May we contact you to try and resolve the issue?


AB
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Athanase B.
Houston, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/27/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Very good job
Quick er very nice job

JW
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Joseph W.
Houston, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/25/2022
0
Catégorie : Service
Order cancelled because they were "offended"
Sam was a great salesman. We had a heated discussion in the beginning because of the add on fees, and then being told the car was sold when we weren't just agreeing with the add-on fees and going with it. Finally got them to accept a deposit on the car and put $500 down on my American Express. Signed it a certain way that offended the person reviewing the receipts. So yeah, they don't want to do business with me now.

IR
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Ilka R.
Houston, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Awesome customer experience!!!
Thank you for your service.
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