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Matthew T.

Rancho Palos Verdes, CA

04/29/2026

Catégorie : Service

Service is NOT GOOD

I am incredibly disappointed with the service and subsequent customer support I received from this dealership. I had my 2024 Hyundai Tucson serviced here on July 10, 2025. When I later took my vehicle to an independent shop for an oil change, they could not complete the service because the oil filter cap was tightened so excessively that removing it risked breakage. They also discovered that bolts were missing from the skid plate. I attempted to resolve these safety hazards directly with the dealership multiple times. I received automated text messages assuring me that my concerns were being "prioritized" and that someone would contact me "as soon as possible". Despite these written assurances, no one from the dealership ever reached out to address their negligence. Due to their complete lack of response, I escalated the issue to Hyundai Motor America and opened Case #42004285. Even the corporate case manager informed me that she struggled to contact the dealership, stating it took them about a month to finally respond to her inquiries. On January 22, 2026, I was finally given an answer, only to be told that the dealership would not replace the missing bolts. Their justification was that since the service occurred over six months ago, "anything could have happened between that time". It is entirely hypocritical for them to use the passage of time as a loophole to avoid accountability, especially when the delay was caused directly by their own refusal to communicate with both me and their corporate office. I strongly advise avoiding this dealership if you expect competent vehicle maintenance and basic customer service.

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