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Sid Dillon Hyundai

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(2 434 Avis)
83
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
Avis original
Évaluation globale 2,8/5Évaluation globale 2,8/5Évaluation globale 2,8/5Évaluation globale 2,8/5Évaluation globale 2,8/5
145
Total des ReScores
4,9
Moyenne de ReScore
83
Score NPS ®

Détails de l'entreprise

À propos

The service center at Sid Dillon Hyundai is staffed with expert technicians who provide the best in Hyundai repair and maintenance. The service center at Sid Dillon Hyundai is staffed with expert technicians who provide the best in Hyundai repair and maintenance.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(402) 464-6500
Opening in 34 minutes
Heures d'ouverture

Heures d'ouverture

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Heure centrale (É.-U. et Canada)
2627 Kendra Lane Lincoln, NE 68512
Service après-vente's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(2 434 Avis)

DP
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David P.
Lincoln, NE
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/07/2024
0
Catégorie : Service
Lacking in service and build quality.
I have been leasing cars for years through Toyota (12 in total for my wife and I over the years) and in 2020 i leased my first Genesis G70 (I say this only to give context that i have experience with leasing). The car was fantastic for a while, until little issues began to creep up. The launch control never worked from day 1, the rotors warped more than once due to heavy braking, the bluetooth would mute itself when a call came in and never unmute (unless you shut the car off for 20 mins to allow the computer to reset) etc. Mostly little things that never really stuck with me as an issue, which is why i traded into a 2022 G70 a year later, because i wanted the newer body style.
This is where issues began. I had the same issue with brakes/rotors. Clearly the brembo brake package is just for looks because the rotors they use warp under heavy braking heat. I was told at one point this was normal. The passenger sun shade was broken at vehicle pickup. The heater coil is going bad i can assume, because if you sit at idle for too long, the heat turns cold, and only warms up again if you rev the engine. The same bluetooth issue happened occasionally also. Then a check engine light turned on a few weeks ago and the car refused to go into any drive modes, and would shift immediately (as soon as possible) meaning it was constantly bogged down under rev'd. I took it into the service department, and they stated it was an issue with a thermostat. So they ordered a new one and i dropped the car off for service. They called me the end of that day to tell me they ordered the wrong part (what were they doing all day if they had the wrong part?). So i had to go get my car again, and then go back to drop it off again at a later date. frustrating, but i guess mistakes happen. They claim the part was going to be overnighted, but it ends up being 4 more days while the car is practically undriveable. They were nice enough to send someone to get the car so i didnt have to drop it off myself, and that issue was fixed.
This is where my 1 star review comes from. Due to a minor accident, some parts needed to be ordered and the bumper needed some scrapes fixed. I brought the car in for them to review the damage, then called a few days later to have them order the parts, and we scheduled the repairs for a week after that. The estimated time for repairs was 8 days. I did everything possible to limit the amount of time i wouldn't have my vehicle. 8 days after dropping off the car, nobody had called me to give me an update, so i assumed my vehicle was done. It was not. In fact, it was going to take another week, because they ordered the wrong parts, again. Why hadn't anyone called me? They clearly didn't care, because when i asked for the manager to call me, he did everything in his power to let me know he didn't give a crap besides outright saying it. "ill put it in my notes" was the phrase he used repeatedly. So, frustrated, i waited another week. Did anyone call me to give me an update again? No. I called again and was told it would be another 4 days because they were still waiting on parts. I thought i had called well ahead of even dropping the car off to have them order parts, to avoid this speciically? Nobody called me, nobody sent any updates, nobody kept me in the loop. In total my car was gone for 18 days. Its difficult to adjust to issues like this when you dont find out til the last minute you wont have a vehicle. Their service is lacking, they clearly dont care about even the basics of customer service and frankly, i would advise anyone against using them for leases or repairs.

RR
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Roy R.
Papillion, NE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/16/2022
10
Catégorie : Service
Great Sales service buying a 2022 Sanra Fe from Sid Dillon Hyundai Lincoln NE
Great Service from Lincoln for Omaha Customers. And no "Market Adjustment" like Woodhouse here of $3000 extra for purchase of a Sante Fe here in Omaha. Chad and Paul had everything ready...after we made the deal over the phone in less than 30 minutes, When we arrived in Lincoln, the car was ready and they gave us a good overview of all the features. The Sales Manager beat our credit union rate at the time.
My only surprise was...they do not tell you need and extra warranty of over a $1000 for electronics in addition to the advertised bumper to bumper of 12 months and 10 year drive train. That was not expected,

TF
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Tucker F.
Lincoln, NE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
.
.
Thomas M., Service Manager de Sid Dillon Hyundai a répondu le 04/04/2022 04:07 AM

Thank you so much for choosing Sid Dillon for your service needs, we are so grateful to have you as a customer. I hope that the vehicles service was up to the highest of standards. We here at Sid Dillon strive to be the best for you! We as well would like to thank you for filling out this survey. The feed back we get is very important to us, and I want to thank you for taking the time to give us the highest rating. We hope to see you again next time you are ready for service. Once again thank you for coming in, and be safe.


Thomas J Miller
Service Manager
402-464-6500

DH
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Daniel H.
Weeping Water, NE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Service
Great service even washed my vehicle plus I had an appointment That was going to conflict with my car appointment so I was provided a courtesy driver to take me to my appointment pick me back up and take me back to my car
Thomas M., Service Manager de Sid Dillon Hyundai a répondu le 03/31/2022 12:49 PM

Thank you so much for choosing Sid Dillon for your service needs, we are so grateful to have you as a customer. I hope that the vehicles service was up to the highest of standards. We here at Sid Dillon strive to be the best for you! We as well would like to thank you for filling out this survey. The feed back we get is very important to us, and I want to thank you for taking the time to give us the highest rating. We hope to see you again next time you are ready for service. Once again thank you for coming in, and be safe.


Thomas J Miller
Service Manager
402-464-6500

RB
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Robert B.
Lincoln, NE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Update computer system in car
Got us in in a quick time. Got it updated fast and called us to tell us it was done before we even got home after dropping it off. They got in the issue fast.
Thomas M., Service Manager de Sid Dillon Hyundai a répondu le 03/29/2022 04:14 AM

Thank you so much for choosing Sid Dillon for your service needs, we are so grateful to have you as a customer. I hope that the vehicles service was up to the highest of standards. We here at Sid Dillon strive to be the best for you! We as well would like to thank you for filling out this survey. The feed back we get is very important to us, and I want to thank you for taking the time to give us the highest rating. We hope to see you again next time you are ready for service. Once again thank you for coming in, and be safe.


Thomas J Miller
Service Manager
402-464-6500

TD
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Thomas D.
Lincoln, NE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Service Dept
I’m extremely pleased with the timely work by the Sid Dillon service staff and mechanics. Get the job done right first time. Not all dealers can claim this . :)
Thomas M., Service Manager de Sid Dillon Hyundai a répondu le 03/24/2022 11:57 AM

Thank you so much for choosing Sid Dillon for your service needs, we are so grateful to have you as a customer. I hope that the vehicles service was up to the highest of standards. We here at Sid Dillon strive to be the best for you! We as well would like to thank you for filling out this survey. The feed back we get is very important to us, and I want to thank you for taking the time to give us the highest rating. We hope to see you again next time you are ready for service. Once again thank you for coming in, and be safe.

Thomas J Miller
Service Manager
402-464-6500

EP
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Edward P.
Syracuse, NE
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/23/2022
client vérifiéVérifié Client
10
Catégorie : Service
Return customer
Did Dillon shop manager personally contacted me on the issues we expressed and this meant a great deal to us.

Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/19/2022
Type de service : Repair
8
Catégorie : Service
Friendly place to have vehicle complete
Overall the service is pretty fast. We have spent a couple hours in the waiting room due to unexpected delays in the shop but for the most part we schedule an appointment and they get to us when we pull in.
Thomas M., Service Manager de Sid Dillon Hyundai a répondu le 03/19/2022 09:26 AM

Thank you so much for choosing Sid Dillon for your service needs, we are so grateful to have you as a customer and enjoy working on your vehicle for you. I hope that the vehicles service was up to the highest of standards.We here at Sid Dillon strive to be the best for you! We hope to see you again next time. Once again thank you for coming in, and be safe.


Thomas J Miller
Service Manager
402-464-6500

CH
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Conner H.
Lincoln, NE
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/18/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Quality service! Just needs a bit improving
Overall decent service
Thomas M., Service Manager de Sid Dillon Hyundai a répondu le 03/19/2022 09:26 AM

Thank you so much for choosing Sid Dillon for your service needs, we are so grateful to have you as a customer and enjoy working on your vehicle for you. I hope that the vehicles service was up to the highest of standards.We here at Sid Dillon strive to be the best for you! We hope to see you again next time. Once again thank you for coming in, and be safe.


Thomas J Miller
Service Manager
402-464-6500

DB
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Don B.
Lincoln, NE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2022
Type de service : Repair
client vérifiéVérifié Client
8
Catégorie : Service
Service appointment went great!!
Oil change and tire rotation. Dropped off the vehicle the night before(nice drop box w envelopes & pens). They had it finished before lunch and don’t think my appointment was actually scheduled till later afternoon! Pick up was smooth too!
Thomas M., Service Manager de Sid Dillon Hyundai a répondu le 03/18/2022 04:26 AM

Thank you so much for choosing Sid Dillon for your service needs, we are so grateful to have you as a customer. I hope that the vehicles service was up to the highest of standards. We here at Sid Dillon strive to be the best for you! We as well would like to thank you for filling out this survey. The feed back we get is very important to us, and I want to thank you for taking the time to give us the highest rating. We hope to see you again next time you are ready for service. Once again thank you for coming in, and be safe.



Thomas J Miller
Service Manager
402-464-6500

GS
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Gwenith S.
Lincoln, NE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/10/2022
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
No hassle
Car was picked up and delivered on time.
Thomas M., Service Manager de Sid Dillon Hyundai a répondu le 03/11/2022 04:11 AM

Thank you so much for choosing Sid Dillon for your service needs, we are so grateful to have you as a customer. I hope that the vehicles service was up to the highest of standards. We here at Sid Dillon strive to be the best for you! We as well would like to thank you for filling out this survey. The feed back we get is very important to us, and I want to thank you for taking the time to give us the highest rating. We hope to see you again next time you are ready for service. Once again thank you for coming in, and be safe.


Thomas J Miller
Service Manager
402-464-6500

RH
gravatar
Roy H.
Beatrice, NE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2022
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
Great service.
Not only changed our oil, but vacuumed the car and washed it. They turned out navigation on.....because I didn't know how. Thank you.
Thomas M., Service Manager de Sid Dillon Hyundai a répondu le 03/09/2022 07:55 AM

Thank you so much for choosing Sid Dillon for your service needs, we are so grateful to have you as a customer. I hope that the vehicles service was up to the highest of standards. We here at Sid Dillon strive to be the best for you! We as well would like to thank you for filling out this survey. The feed back we get is very important to us, and I want to thank you for taking the time to give us the highest rating. We hope to see you again next time you are ready for service. Once again thank you for coming in, and be safe.


Thomas J Miller
Service Manager
402-464-6500

MN
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Madison N.
Lincoln, NE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Excellent
Exceptional communication and knowledgeable employees. Personable and client-centered service provided.
Thomas M., Service Manager de Sid Dillon Hyundai a répondu le 03/09/2022 07:55 AM

Thank you so much for choosing Sid Dillon for your service needs, we are so grateful to have you as a customer. I hope that the vehicles service was up to the highest of standards. We here at Sid Dillon strive to be the best for you! We as well would like to thank you for filling out this survey. The feed back we get is very important to us, and I want to thank you for taking the time to give us the highest rating. We hope to see you again next time you are ready for service. Once again thank you for coming in, and be safe.


Thomas J Miller
Service Manager
402-464-6500

RR
gravatar
Robert R.
Lincoln, NE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
The service tech did a great job of taking care of my vehicle and its maintenance issues.
Awesome service and help.
Thomas M., Service Manager de Sid Dillon Hyundai a répondu le 03/09/2022 07:54 AM

Thank you so much for choosing Sid Dillon for your service needs, we are so grateful to have you as a customer. I hope that the vehicles service was up to the highest of standards. We here at Sid Dillon strive to be the best for you! We as well would like to thank you for filling out this survey. The feed back we get is very important to us, and I want to thank you for taking the time to give us the highest rating. We hope to see you again next time you are ready for service. Once again thank you for coming in, and be safe.


Thomas J Miller
Service Manager
402-464-6500

CT
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Connie T.
Lincoln, NE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/07/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great
When we bought this SUV in 2020 we got a $50 voucher for test driving a new vehicle from Hyundai. All I ever received from Hyundai is a sheet of paper with a code. I have forgotten to use this voucher until last week when we got the oil changed. I gave it to the dealership personnel, paid the difference and was out of the shop in a few minutes. I figured this was going to be a long drawn-out process because it was NOT a easy task getting the voucher from Hyundi back in 2020.
The next day we received a call from the dealership asking how things went and if we ever received a $50 debit card from Hyundai which we never received such a thing.
The dealership said no problem but it makes me wonder if the dealer was out the $50.
I'm very happy with Sid Dillon and the way their personnel treat their costumers.
Thomas M., Service Manager de Sid Dillon Hyundai a répondu le 03/08/2022 07:32 AM

Thank you so much for choosing Sid Dillon for your service needs, we are so grateful to have you as a customer. I hope that the vehicles service was up to the highest of standards. We here at Sid Dillon strive to be the best for you! We as well would like to thank you for filling out this survey. The feed back we get is very important to us, and I want to thank you for taking the time to give us the highest rating. We hope to see you again next time you are ready for service. Once again thank you for coming in, and be safe.


Thomas J Miller
Service Manager
402-464-6500

RH
gravatar
Randy H.
York, NE
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/04/2022
Type de service : Repair
client vérifiéVérifié Client
8
Catégorie : Service
Synthetic or what ?
Tired of fill this out
Thomas M., Service Manager de Sid Dillon Hyundai a répondu le 03/07/2022 12:10 PM

Thank you so much for choosing Sid Dillon for your service needs, we are so grateful to have you as a customer. I hope that the vehicles service was up to the highest of standards. I would like to call and clarify the type of oil used. We here at Sid Dillon strive to be the best for you! We as well would like to thank you for filling out this survey. The feed back we get is very important to us, and I want to thank you for taking the time to give us the highest rating. We hope to see you again next time you are ready for service. Once again thank you for coming in, and be safe.


Thomas J Miller
Service Manager
402-464-6500
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.