RSW Auto Repair is a full-service automotive repair, service, maintenance, and performance facility, located in Kinnelon, New Jersey! Our team strives to offer both our customers and their vehicles with only the best. That process begins with our service advisors who have over 25 years experience each in the automotive industry. RSW Auto Repair is a full-service automotive repair, service, maintenance, and performance facility, located in Kinnelon, New Jersey! Our team strives to offer both our customers and their vehicles with only the best. That process begins with our service advisors who have over 25 years experience each in the automotive industry. Understanding your goals is their main priority, and thus allows our team of technicians to go above and beyond to always exceed your expectations. ...more
We’re sorry to hear that you feel this way about your experience. Our goal is always to repair vehicles properly while treating every customer and their vehicle with care and respect.
Regarding the damage concerns, the condition of every vehicle is documented when it arrives at our shop. In this case, the exterior damage referenced in your review was present when the vehicle was dropped off and is visible in the inspection photos taken before any work began. Those photos were included in the digital inspection that was sent to you prior to repairs being approved.
We understand how frustrating it can be to discover damage on a vehicle, but based on the documentation from the time of drop-off, the dent and scratches mentioned were not caused while the vehicle was in our care.
To clarify a few other points in your review: the vehicle was parked in a shared lot two storefronts down rather than directly in front of our building, which is why our exterior cameras do not show the drop-off. Our camera system retains footage for approximately one month, but the vehicle was not in the camera’s view prior to us moving it into the shop.
The length of time the vehicle was with us was due to the decision to use a used wiring harness rather than a new OEM unit. Because the harness had to be sourced and shipped from out of the area, it took additional time to arrive. Had the new dealer part been selected, the repair would have been completed sooner.
Even though the documentation shows the damage existed before we began work, we still offered to look at the interior concerns as a courtesy because we always try to help our customers when possible.
If you would like to review the inspection photos or discuss the situation further, we would be happy to go through everything with you directly.
