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SureCritic / Concessionnaire Hyundai / Royal Hyundai of Oneonta
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Royal Hyundai of Oneonta

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(255 Avis)
80
Écrire un avis
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Détails du score

5 stars
77%
4 stars
13%
3 stars
3%
2 stars
2%
1 star
2%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5
Avis original
Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5
9
Total des ReScores™
4,1
Moyenne de ReScore™
80
Score NPS ®

Détails de l'entreprise

À propos

Keep your car running smoothly and reliably by stopping by the ROYAL HYUNDAI OF ONEONTA service department. Whether you need an oil change, tire alignment or auto repairs in Oneonta or beyond, our experienced technicians can help. Keep your car running smoothly and reliably by stopping by the ROYAL HYUNDAI OF ONEONTA service department. Whether you need an oil change, tire alignment or auto repairs in Oneonta or beyond, our experienced technicians can help.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(607) 432-9300
Open
Heures d'ouverture

Heures d'ouverture

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
6486 State Highway 23 Oneonta, NY 13820
Obtenir des directions
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(255 Avis)
Écrire un avis
Avis récents
LG
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Lindsey G.
Guilford, NY
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/27/2023
0
Catégorie : Service
Issues with my car since day 1
Since I have purchased my car, I have had nonstop issues with it burning oil. I have maintained my car, always kept up with routine oil changes, come in to do as they have requested and it continues to have many issues. I have changed the parts they said it was, fixed anything that they said needed to be fixed, put in money that I needed to put in even though it should be on them and it continues to have issues, of course I am passed my warranty now since I have purchased it, and the issues that I have had since day one I continue to have and the car continues to get worse and worse. I owe too much money to trade in the car because it was secondhand. I cannot do the lemon law as they have informed me. This is by far the worst car I have ever owned and the fact that nothing is getting done about it is not acceptable. I will never purchase another Hyundai and I will probably never come here again to purchase another vehicle.
EH
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Elizabeth H.
Andes, NY
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/15/2023
0
Catégorie : Service
Wrong size tires
Royal Hyundai put the wrong size tires on my fathers car. Steve Harris the dealership owner said “ buy new ones and we install for free” No No Steve ….. that’s not gonna work.
Buyer beware. Steve doesn’t take and responsibility for mistakes made within his business.
KF
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Ken F.
Norwich, NY
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great experience
I was not able to make my first two appointments because of work issues and they worked with me. I had one repair and a few recalls done. Great service and did an amazing job. I will be using you again in the future!!
RICHARD L G., service manager de Royal Hyundai of Oneonta a répondu le 04/04/2022 08:59 AM

Thank you for the great feedback and the 5 stars. See you next visit.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
AM
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Anita M.
Cooperstown, NY
2022 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Out
Outstanding!
RICHARD L G., service manager de Royal Hyundai of Oneonta a répondu le 03/25/2022 08:45 AM

We thank you very much for the great feedback and survey score. See you next visit. 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
LN
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Lori N.
Cobleskill, NY
2017 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/23/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service visit
As always, a great job by the parts and service departments.
Thank you!
RICHARD L G., service manager de Royal Hyundai of Oneonta a répondu le 02/24/2022 05:21 AM

Thank you for the snacks that you always bring in for us and the great score. See you next visit 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
DB
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Douglas B.
Laurens, NY
2021 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/09/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Exceptional Service
They got my vehicle in a timely manner. Listened to my concerns and fixed the issue without difficulty. 10/10 recommend!
RICHARD L G., service manager de Royal Hyundai of Oneonta a répondu le 02/09/2022 05:19 AM

We thank you so much for doing the survey and the great feedback. Looking forward to your next visit with us and the amazing stories you have.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
KE
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Kelley E.
Oneonta, NY
2019 Hyundai Kona Ev
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/26/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Fantastic service department
Royal is the best of the best! Service personnel are superb!
RICHARD L G., service manager de Royal Hyundai of Oneonta a répondu le 01/26/2022 11:50 AM

We thank you very much for taking the time to give us such great feedback and five stars. See you next visit

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
BC
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Bill C.
Schenectady, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/26/2021
10
Catégorie : Service
Honest, Genuine, and Accommodating
2021's inventory shortage created what seemed like a rat race to find a car that wasn't pre-sold, you could actually test drive, test drive other cars in it's class and hope to god it doesn't get sold by the time you make your decision. Once I knew what I needed I found one at Royal Hyundai of Oneonta. Brooke T., Joe D., and Scott T. were all extremely helpful and accommodating. At no point did I feel pressured or being taken advantage of which unfortunately is rare these days. Thank you so much for making the process so easy and pain free when living an hour away. I am a very good judge of character and this place is where you should conduct your business with. I cannot stress it enough.
GAVIN S H. de Royal Hyundai of Oneonta a répondu le 01/03/2022 05:15 PM

Thank you so much for your kind words and feedback Bill! Happy New Year! Looking forward to seeing you for your next service appointment!

JS
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Juan S.
Portlandville, NY
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/29/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Service department
Excellent service from beginning to end.
RICHARD L G., service manager de Royal Hyundai of Oneonta a répondu le 10/29/2021 11:47 AM

We thank you for taking the time to do the survey for us and the great score. See you next visit 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
AB
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Andrew B.
Cooperstown, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/22/2021
10
Catégorie : Service
Excellent service
Had a problem. Called for an appointment. Was told the earliest they could get me in was in 2 weeks but if I brought it in today and left it, they would try to squeeze me in on Monday, Brought it in at noon. They called me at 3:00. Problem was fixed and car was ready. Excellent service. This is not the first time they have gone above and beyond for me. Thank you Dustin.
RICHARD L G., service manager de Royal Hyundai of Oneonta a répondu le 10/25/2021 07:49 AM

Thank you for the great feedback and awesome score. Were glad Dustin was able to work you in and get your vehicle repaired.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Client vérifié
Oneonta, NY
2011 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/02/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service Dept is good.
The service dept. is friendly, quick, and knowledgeable. Gets me in as soon as possible. Gets the parts and gets the work done in a very timely manner
RICHARD L G., service manager de Royal Hyundai of Oneonta a répondu le 09/02/2021 04:04 PM

Thank you so much for the great review and feedback have a great holiday weekend and see you next visit.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
BP
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Barbara P.
Hartwick, NY
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/03/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly staff
They are very accommodating, answer all my questions that I may have. Always have taken care of me in a timely manner, never rushed in and out.
Recommandé
RICHARD L G., service manager de Royal Hyundai of Oneonta a répondu le 07/03/2021 10:54 AM

Thank you so much for the great survey 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
RICHARD L G., service manager de Royal Hyundai of Oneonta a répondu le 07/06/2021 01:00 PM

Thank you for such great feedback see you next visit.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
LM
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Lloyd M.
Jefferson, NY
2017 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
N/a
Every body is friendly and helpful
When you have one car and have to wait several hours without anything to eat is a long day
Recommandé
RICHARD L G., service manager de Royal Hyundai of Oneonta a répondu le 05/24/2021 05:15 AM

We thank you so much for the great survey. See you next visit.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
SA
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Suzanne A.
Jefferson, NY
2020 Hyundai Venue
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/06/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
NOTHING
NOTHING AT THIS TIME
Recommandé
RICHARD L G., service manager de Royal Hyundai of Oneonta a répondu le 05/07/2021 01:08 PM

Thank you for your feedback and taking the time to do the survey,  hopefully for the service department we can reach the five star mark for you it really helps us out.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
MS
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Michael S.
Oneonta, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2021
CLUTCH!
Gavin, Joe and the rest of the team at Royal were an invaluable help to me in my car buying process. I was in a time sensitive tight situation and they came through for me. The process was fast, easy and convenient! As a first time buyer i can't say enough about these guys and their guidance and service!
Recommandé
RICHARD L G., service manager de Royal Hyundai of Oneonta a répondu le 04/15/2021 02:08 PM

We appreciate the great feedback and thank you for the great score. See you next visit. 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
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Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
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Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5
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