business image

Rowe Hyundai

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1 047 Avis)
62

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
Avis original
Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5
62
Total des ReScores
4,5
Moyenne de ReScore
62
Score NPS ®

Détails de l'entreprise

À propos

At Rowe Hyundai Our reputation drives us! Rowe Auburn Motors, located in Auburn, ME, has been providing customers with quality automotive services since 1922! Let our Service Technicians take care of all of your vehicle maintenance and repair needs. We offer a Owner Advantage Rewards program, Free Shuttle Services, and more! At Rowe Hyundai Our reputation drives us! Rowe Auburn Motors, located in Auburn, ME, has been providing customers with quality automotive services since 1922! Let our Service Technicians take care of all of your vehicle maintenance and repair needs. We offer a Owner Advantage Rewards program, Free Shuttle Services, and more!

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(207) 784-2321

Heures d'ouverture

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
699 Center Street Auburn , ME 04210
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1 047 Avis)

Client vérifié
Poland, ME
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Oil Change /Tire rotation
Excellent friendly staff-Appointment scheduling a little longer to make (2 weeks)
DEAN S. de Rowe Hyundai a répondu le 03/29/2022 05:26 AM

Thank you for the 5-star rating.

We respect your request for anonymity, but wanted to take a moment to let you know that we are aware of the delays with scheduling. They are many after effects in place since the coronavirus pandemic that are affecting all businesses. When the manufacturers were forced to shut down their plants that creates shortages in parts and at this time we are still dealing with multiple back orders and shipping delays.

We have had customers vehicles on our lots for months awaiting parts, and they take priority over everything else because those customers need their vehicles back. We appreciate your understanding of how this affects our scheduling system.

The advisor should have taken more time to review the multi-point inspection report with you prior to leaving. That is being addressed internally. We appreciate your fedback and we are correcting the issues that we can control.

Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.