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SureCritic / Concessionnaire Hyundai / Rosen Hyundai
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Rosen Hyundai

Score moyen
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(3 324 Avis)
77
Écrire un avis
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Détails du score

5 stars
75%
4 stars
13%
3 stars
4%
2 stars
2%
1 star
2%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
Avis original
Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5
134
Total des ReScores™
4,7
Moyenne de ReScore™
77
Score NPS ®

Détails de l'entreprise

À propos

We are your Algonquin, IL premier Hyundai Dealer. Call us today to schedule your next service visit, or make an appointment online. We are your Algonquin, IL premier Hyundai Dealer. Call us today to schedule your next service visit, or make an appointment online.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(847) 854-6700
Closed
Heures d'ouverture

Heures d'ouverture

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 5:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Heure centrale (É.-U. et Canada)
771 S Randall Road Algonquin, IL 60102
Obtenir des directions
Service après-vente's Avis
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(3 324 Avis)
Écrire un avis
Avis récents
CS
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Cara S.
Addison, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/27/2023
0
Parts department
Parts department needs work. Went in at 7 they were not open, employee came in smelling of skunk at 7:20 with an attitude. Very disrespectful
LY
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Let Y.
Gilberts, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/16/2022
0
Engines burn oil, do your research please!
Buyer beware, there are multiple class action lawsuits again Hyundai due to faulty engines. Please do your research prior to buying a Hyundai or Kia. I purchased the monthly maintenance package along with my vehicle. I’ve had to take my Tucson into the service center due to a check engine light 5 times this year alone. The service center is terrible at responding to calls. After being told my car was likely burning oil, I was asked to drive my car for 1000 miles “just to make sure.” I was hesitant but did as told and brought my vehicle back in, confirming it was in fact burning oil. Tom in the service center advised paperwork would be submitted for engine replacement and they would call back with updates. It was been over a month and I have had no updates. When calling, the receptionist is very rude, ETA on the engine replacement cannot be provided. They will not provide a rental car and they have no urgency to resolve this issue. I will never buy a Hyundai again.
KS
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Kathleen S.
Palatine, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2022
10
Excellent Sales Experience
My salesman Mike Becker was the reason I ultimately chose to purchase my new Tucson From Rosen Hyundai in Algonquin. He not only gave me the best price of three dealerships but his honest and upbeat sales practice made my experience of making this major purchase a comfortable one. He promised me I would live my new car and he was right. The electronic options were intimidating to me at first but with the help of Mike and Jennifer I'm loving all of the features. I have already recommended Mr. Becker and Rosen Hyundai to my friends and family.
LS
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L S.
Chicago, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/07/2022
0
Poor customer service
They don’t care about their customers. The paint on my roof and hood of my car began chipping about a year ago and even more a few months ago. I had HUGE gray spots on my car. It looked terrible. I took it back to the dealership and one of the lady’s that was working in service was very rude and told me “we already looked at your car, Jeff is going to call you”. This was my first time here and she thought I was someone else. So obviously there were more white Hyundai Elantras coming in for the same problem. Rosen only paid 75% of the paint job and on top of this they wouldn’t provide a car because they didn’t have any “due to the pandemic”. The paint job took 9 days and I didn’t have a car the entire time. Very unsatisfied with their customer service and I don’t recommend buying a car from them. They don’t take care of their customers.
EK
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Edward K.
Carpentersville, IL
2015 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
A-1 dealership
feel comfortable with this dealership. Knowing that they will treat us fairly. Service will be done right.
KAYLA C M., Customer Service de Rosen Hyundai a répondu le 04/04/2022 05:42 AM

Edward, our team appreciates your kind words, and are so glad to hear that your experience at Rosen Hyundai met your expectations. We truly care for our clients and are delighted to know that our dedication shows. Take care, and thank you again for the review

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
JP
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Joseph P.
Willow Springs, IL
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
The Best Service Team & Serivce! You know you can trust them!
I live 5 minutes from another Hyundai dealership, but drive 45 miles top get there. I trust them. Very comfortable environment.
I Have done 7 car deals with Rosen.
I value there experience, knowledge and customer service.
KAYLA C M., Customer Service de Rosen Hyundai a répondu le 04/04/2022 05:43 AM

Joe, our team appreciates your kind words, and are so glad to hear that your experience at Rosen Hyundai met your expectations. We truly care for our clients and are delighted to know that our dedication shows. Take care, and thank you again for the review

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
DF
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Donald F.
Huntley, IL
2012 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Rosen Hyundai keeps my vehicle running great
Everything goes well with my service visits to Rosen Hyundai. Problems are diagnosed and dealt with in a timely manner. If the service requires multiple hours they provide a ride home and a return ride when it’s time to pick up the vehicle. Very pleased that I can take my vehicle to a place I can trust.
KAYLA C M., Customer Service de Rosen Hyundai a répondu le 04/04/2022 05:43 AM

Donald, our team appreciates your kind words, and are so glad to hear that your experience at Rosen Hyundai met your expectations. We truly care for our clients and are delighted to know that our dedication shows. Take care, and thank you again for the review

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
SP
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Sang P.
Algonquin, IL
2019 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service
Good service ?
KAYLA C M., Customer Service de Rosen Hyundai a répondu le 03/28/2022 07:59 AM

Sang, our team appreciates your kind words, and are so glad to hear that your experience at Rosen Hyundai met your expectations. We truly care for our clients and are delighted to know that our dedication shows. Take care, and thank you again for the review

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
AM
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Alan M.
Lake In The Hills, IL
2017 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Good service
Used a coupon
KAYLA C M., Customer Service de Rosen Hyundai a répondu le 03/24/2022 01:48 PM

Alan, our team appreciates your kind words, and are so glad to hear that your experience at Rosen Hyundai met your expectations. We truly care for our clients and are delighted to know that our dedication shows. Take care, and thank you again for the review

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
RT
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Robert T.
Lake In The Hills, IL
2021 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/19/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Always great customer service
KAYLA C M., Customer Service de Rosen Hyundai a répondu le 03/19/2022 09:48 AM

Ryan, our team appreciates your kind words, and are so glad to hear that your experience at Rosen Hyundai met your expectations. We truly care for our clients and are delighted to know that our dedication shows. Take care, and thank you again for the review

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
CC
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Charlene C.
West Dundee, IL
2018 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Excellent
Rosen customer since ‘2003 - three cars - that says it all .
KAYLA C M., Customer Service de Rosen Hyundai a répondu le 03/16/2022 07:11 AM

Thank you for the 5 stars! We appreciate your feedback and look forward to seeing you in the future!

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
Client vérifié
Elgin, IL
2021 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Very efficient.
Very efficient
KAYLA C M., Customer Service de Rosen Hyundai a répondu le 03/15/2022 09:17 AM

Thank you for the great review! We appreciate your feedback and look forward to seeing you in the future!

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
KW
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Kyle W.
Vlg Of Lakewd, IL
2017 Hyundai Veloster
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/15/2022
Type de service : Repair
client vérifiéVérifié Client
3
Catégorie : Service
Rough
Got the car back with a couple new scratches.
KAYLA C M., Customer Service de Rosen Hyundai a répondu le 03/15/2022 09:17 AM

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I would like to speak with you to find out more details about what happened.

Please give me a call at your earliest convenience.

Kayla Muehleman
(847) 854-6700

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
LF
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Lanie F.
South Elgin, IL
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/07/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Jeff Bravieri and Tom Bremigan
Both these gentlemen helped me and kept me informed thru the whole process of my engine replacement. Great customer service.
KAYLA C M., Customer Service de Rosen Hyundai a répondu le 03/08/2022 05:50 AM

Lanie, our team appreciates your kind words, and are so glad to hear that your experience at Rosen Hyundai met your expectations. We truly care for our clients and are delighted to know that our dedication shows. Take care, and thank you again for the review.

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
Client vérifié
Mchenry, IL
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/06/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Service
Patti was just great! The service department has always done a great job!
KAYLA C M., Customer Service de Rosen Hyundai a répondu le 03/07/2022 01:04 PM

Thank you for the great review! We appreciate your feedback and look forward to seeing you in the future!

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
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