Rockland Hyundai in Nanuet, NY. has factory certified technicians trained to ensure your Hyundai runs well for the road ahead. Rockland Hyundai in Nanuet, NY. has factory certified technicians trained to ensure your Hyundai runs well for the road ahead.
The core of my current issue is simple: a clear, undeniable manufacturer's defect on my vehicle. When I brought the car in, expecting the courtesy and expertise due to any customer—let alone one who has contributed significantly to their bottom line—I was met with immediate, unhelpful resistance.
Their staff, without listening to the technical explanation I was clearly trying to provide, dismissed the serious defect as "merely cosmetic." This is a flat-out lie and a shameful attempt to shirk responsibility under the manufacturer's warranty. This is not about a scratch; this is a fundamental failure they refuse to acknowledge, demonstrating a shocking lack of concern for both customer satisfaction and mechanical integrity.
The entire interaction was defined by arrogance. The representative was rude, dismissive, and refused to hear me out. My history as a loyal client was completely irrelevant to them. They were more interested in pushing me out the door than resolving a legitimate warranty claim.
You don't buy five cars from a dealership only to be treated like an inconvenience when you need actual service. My loyalty was not valued; it was exploited. This is a dealership that only cares about the sale, not the service or the reputation.
Do not frequent this establishment. You will find better pricing, better service, and genuine respect absolutely anywhere else. They have traded five sales for one scathing review and a lifetime of lost business.