business image

ROCAFLEET

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(103 Avis)
94
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
94
Score NPS ®

Détails de l'entreprise

À propos

Since 2023, Rocafleet has been dedicated to providing the Watertown, NY area with exceptional service and unmatched automotive knowledge. We have over 115 years of auto repair experience, are experts in fleet services, and we are the only custom spring shop in Watertown. Since 2023, Rocafleet has been dedicated to providing the Watertown, NY area with exceptional service and unmatched automotive knowledge. We have over 115 years of auto repair experience, are experts in fleet services, and we are the only custom spring shop in Watertown.

Catégories
Atelier de réparation, Pneus, Concessionnaire de voitures d'occasion
Contact
(315) 405-4418

Heures d'ouverture

Mon
8:00 AM - 4:30 PM
Tue
8:00 AM - 4:30 PM
Wed
8:00 AM - 4:30 PM
Thu
8:00 AM - 4:30 PM
Fri
8:00 AM - 4:30 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
445 Coffeen St Watertown, NY 13601
ROCAFLEET's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(103 Avis)

CS
gravatar
Cheryl S.
Felts Mills, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/13/2025
10
Rattling heat shield.
I called on Thursday to see if I could get my car in for a rattling heat shield, not expecting to get in that day. He said bring it in today and they would see what was needed. Mentioned I was going on a road trip soon and wanted to stop the noise. I dropped it off and they took me to work. Called a little while later and had fixed the issue. They also checked out rest of car and discovered the brake pads they had put on in April were worn. They called supplier and they were replaced at no cost for pads and gave me a break on labor and changed oil too, for a great price. Glad they were able to get me in and checked so thoroughly. Great place to get your car repaired and very nice staff. Thank you.
Josh F., Service Writer de ROCAFLEET a répondu le 06/14/2025 09:35 AM

It sounds like your experience was smoother than a freshly paved road! We're glad we could squeeze you in and take care of that rattling heat shield just in time for your road trip. It's always our pleasure to check out the rest of the car while we’re at it—gotta keep those brakes in top shape. We're also pleased to hear our staff made your visit pleasant. Here's to many more miles of peaceful driving ahead!


Client vérifié
De Kalb Junction, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/12/2025
client vérifiéVérifié Client
10
Engine
Went in to have my engine looked at because of noise I was hearing. They found out what was wrong with it and found that I would need a new engine. The team of guys here were great they fixed my truck fast and have had no troubles with it. Job was done quickly and at a decent price. Thank you
Josh F., Service Writer de ROCAFLEET a répondu le 06/13/2025 09:35 AM

We appreciate you taking the time to share your experience! It sounds like our team went into detective mode to get to the bottom of that noise—new engine and all. We're glad to hear they had your truck back on the road in no time and at a price that didn't break the bank. If only fixing our own automobiles was that easy, right? Wishing you many quiet and trouble-free miles ahead!


EN
edward n.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/04/2025
client vérifiéVérifié Client
10
Excellent service
Brought in my 2019 Jeep Cherokee for all wheel alignment and suspension shakedown. My steering issues were resolved quickly and for a decent low price. I'm very pleased and safe with how it handles now. They are professional, honest, friendly and a great team of guys. I would highly recommend them
to service your vehicle.
Josh F., Service Writer de ROCAFLEET a répondu le 06/05/2025 09:35 AM

It's fantastic to hear that your 2019 Jeep Cherokee is now handling like a dream! We strive to make steering issues a thing of the past faster than you can say 'alignment.' Our team prides itself on being professional and friendly, but don't worry, we have no plans to open a comedy club just yet. Your recommendation means a lot to us, and we're glad you're feeling safe on the road again!


RD
ROBERTO D.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/27/2025
client vérifiéVérifié Client
10
Very good service
The service was faster and cheaper than I thought, a friendly service and they didn't charge me unnecessary things.
Josh F., Service Writer de ROCAFLEET a répondu le 05/28/2025 09:33 AM

We're glad to hear that you found our service faster and more affordable than expected! It’s always great to know that friendly faces and straightforward pricing made your experience enjoyable. We believe in keeping things simple—after all, unnecessary charges are just as welcome as a rainstorm at a picnic. We appreciate your support and look forward to serving you again!


BL
gravatar
BEAU L.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/24/2025
client vérifiéVérifié Client
10
Had vehicle in for inspection
Was treated very well. Employees were very courteous. Was made to feel welcome.
Josh F., Service Writer de ROCAFLEET a répondu le 05/25/2025 09:35 AM

We're glad to hear that our team made you feel right at home! Creating a welcoming atmosphere is what we aim for, and it sounds like our employees hit the mark. If they were courteous, we’ll assume they were also secretly trained in the art of charm. We appreciate your positive feedback and hope to keep that warm vibe going for all our guests!


Client vérifié
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/23/2025
client vérifiéVérifié Client
8
Very good
I had a warrenty issue that they honored.
Josh F., Service Writer de ROCAFLEET a répondu le 05/24/2025 09:35 AM

We appreciate you taking the time to share your experience with us. We're glad to hear that your warranty issue was addressed and resolved. We strive to stand by our products, even when they might have taken a minor detour. Your feedback is invaluable, and we hope to keep improving and earning that extra star in the future!


AN
gravatar
Amber N.
Watertown, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/09/2025
10
Honest, Reliable, and Genuinely Consistent
I recently bought a new SUV and my first thought was to take it here when I heard a squealing noise literally days after driving it off the lot. This is the second vehicle we have had them check over right off the dealership lot that they found issues with. They gave us a free diagnostic AGAIN and found multiple issues that I was able to have the dealership deal with for free. I am always pleasantly surprised by the respectful way they handle their customers and the honesty that I get from them. Thank you especially to Josh and Ernie! It is so nice to not be spoken to with condescension as a woman in a mechanic shop! We love you guys!
Josh F., Service Writer de ROCAFLEET a répondu le 05/10/2025 09:35 AM

It's fantastic to hear that your new SUV made a memorable squeal before even getting to know you! We always aim for honest assessments, and it seems Josh and Ernie made quite an impression—who knew honesty could be so charming? We're delighted to hear that you felt respected and valued, and that we could help uncover issues before they became bigger headaches. It’s great to have you as part of our community, and we look forward to helping you keep your rides in tip-top shape. Let's keep those squeals to a minimum!


MM
MADELIN M.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2025
client vérifiéVérifié Client
10
Quick Service
Was able to get me in same day for service. Was in and and out within 2 hours. Very friendly staff.
Josh F., Service Writer de ROCAFLEET a répondu le 05/07/2025 09:34 AM

We appreciate you taking the time to share your experience! It's great to hear that we could accommodate you so quickly and that our team provided friendly service. We aim for efficiency here, and it seems like we hit the mark! If we had a little medal for quick service, you’d definitely have earned it. 감사합니다!


KC
KEN C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/03/2025
client vérifiéVérifié Client
10
Great service
I had a wheel bearing go bad while heading up to Cape Vincent. I stopped in to see if it could be fixed. I was told they were busy, I explained that I didn’t have any other means of transportation and needed to have my truck fixed.
They took my truck right in and had it repaired in just a few hours and had me back on the road!
Josh F., Service Writer de ROCAFLEET a répondu le 05/04/2025 09:34 AM

We appreciate you sharing your experience with us. It's great to hear that we could help you out in a pinch—sometimes, all you need is a little wheel bearing TLC and a team that understands the urgency! We’re glad you were back on the road quickly and ready to tackle your adventures. Here’s to smoother travels ahead!

Josh F., Service Writer de ROCAFLEET a répondu le 05/08/2025 01:30 PM

Helping people is really what our business is all about. We're very happy we were able to get you back on the road safely and quickly! Thank you for spreading the word and come back anytime you need us!


BG
BRANDON G.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2025
client vérifiéVérifié Client
10
Transmission repair
Great and professional staff and got my transmission fixed same day they received the parts, definitely recommend.
Josh F., Service Writer de ROCAFLEET a répondu le 05/01/2025 06:13 AM

Thank you for sharing your experience Brandon! We work hard to minimize your car's downtime and get you safely back on the road. You can depend on us anytime you need us.


AM
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2025
client vérifiéVérifié Client
10
Excellent and timely service
I had a great interaction with several employees of this shop. They were up front and helpful to get me back on the road.
Josh F., Service Writer de ROCAFLEET a répondu le 04/25/2025 09:34 AM

It's fabulous to hear that you had such a positive experience with our team. We take pride in being upfront and helpful, so it seems our employees were running on all cylinders! Getting you back on the road is what we strive for—safely and with a smile, of course. We appreciate your support and look forward to assisting you again.


Client vérifié
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2025
client vérifiéVérifié Client
10
Periodic Oil Change
Perfect service from a highly professional staff. This firm does not cheat its customers by finding oil leaks or other problems with the engine , that are lies drummed up in order to run up the bill, like at least one of the major dealership in town.
Josh F., Service Writer de ROCAFLEET a répondu le 04/16/2025 09:34 AM

We appreciate your positive feedback and are delighted to hear about your experience with our team. It’s great to know that our commitment to transparency is shining through, especially in a world where some might think that adding a few “extra services” to the bill is standard practice. Our goal is to keep your vehicle running smoothly and ensure you leave with full confidence in our work. Should you need any assistance in the future, know we're here and ready to help, no added drama necessary!


BK
BOB K.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2025
client vérifiéVérifié Client
10
NYS inspection
Professional friendly and accommodating.in and out as as expected. Great choice for automotive needs at reasonable rates
Josh F., Service Writer de ROCAFLEET a répondu le 04/12/2025 09:39 AM

We're glad to hear you had a positive experience with us! It sounds like we hit all the right notes—professionalism, friendliness, and a swift service. We aim to keep our rates reasonable so everyone can drive away happy. If you need anything for your automotive needs in the future, we've got the tools and the team ready to help!


Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2025
client vérifiéVérifié Client
9
Super friendly!
Friendly and helpful team!
Josh F., Service Writer de ROCAFLEET a répondu le 04/05/2025 09:37 AM

We appreciate your kind words about our team! It’s always nice to hear that our friendly faces are making a positive impact. If there’s anything else we can assist you with, just give us a shout. We’re here to help (and to keep practicing our friendly faces)!


PH
gravatar
PAMALA H.
Watertown, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2025
client vérifiéVérifié Client
10
Quick & Easy
Pouring rain, Wiper flew off. Called RocaFleet and within minutes, new blade put on. Thank you for all you do to keep my vehicles running safely.
Josh F., Service Writer de ROCAFLEET a répondu le 04/04/2025 09:34 AM

We're glad to hear we could swoop in like superheroes during your rainy day crisis! It's always our mission to keep your vehicles in top form, rain or shine. Riding with confidence is the name of the game, and we’re here to make sure those wipers are doing their job. If you ever find yourself in a tight spot again, you know where to find us. Safe travels!


1-15 sur 104 résultats
Bons de services et publications
Thanks for the stellar review, Phil! ? We're so glad to have earned your trust. Honesty is our policy, and we're thrilled to know you appreciate it! #RocafleetAppreciatesYou #CarCare
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.