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ROCAFLEET

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(97 Avis)
95
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Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
95
Score NPS ®

Détails de l'entreprise

À propos

Since 2023, Rocafleet has been dedicated to providing the Watertown, NY area with exceptional service and unmatched automotive knowledge. We have over 115 years of auto repair experience, are experts in fleet services, and we are the only custom spring shop in Watertown. Since 2023, Rocafleet has been dedicated to providing the Watertown, NY area with exceptional service and unmatched automotive knowledge. We have over 115 years of auto repair experience, are experts in fleet services, and we are the only custom spring shop in Watertown.

Catégories
Atelier de réparation, Pneus, Concessionnaire de voitures d'occasion
Contact
(315) 405-4418

Heures d'ouverture

Mon
8:00 AM - 4:30 PM
Tue
8:00 AM - 4:30 PM
Wed
8:00 AM - 4:30 PM
Thu
8:00 AM - 4:30 PM
Fri
8:00 AM - 4:30 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
445 Coffeen St Watertown, NY 13601
ROCAFLEET's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(97 Avis)

MM
MADELIN M.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2025
client vérifiéVérifié Client
10
Quick Service
Was able to get me in same day for service. Was in and and out within 2 hours. Very friendly staff.
Josh F., Service Writer de ROCAFLEET a répondu le 05/07/2025 09:34 AM

We appreciate you taking the time to share your experience! It's great to hear that we could accommodate you so quickly and that our team provided friendly service. We aim for efficiency here, and it seems like we hit the mark! If we had a little medal for quick service, you’d definitely have earned it. 감사합니다!


KC
KEN C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/03/2025
client vérifiéVérifié Client
10
Great service
I had a wheel bearing go bad while heading up to Cape Vincent. I stopped in to see if it could be fixed. I was told they were busy, I explained that I didn’t have any other means of transportation and needed to have my truck fixed.
They took my truck right in and had it repaired in just a few hours and had me back on the road!
Josh F., Service Writer de ROCAFLEET a répondu le 05/04/2025 09:34 AM

We appreciate you sharing your experience with us. It's great to hear that we could help you out in a pinch—sometimes, all you need is a little wheel bearing TLC and a team that understands the urgency! We’re glad you were back on the road quickly and ready to tackle your adventures. Here’s to smoother travels ahead!

Josh F., Service Writer de ROCAFLEET a répondu le 05/08/2025 01:30 PM

Helping people is really what our business is all about. We're very happy we were able to get you back on the road safely and quickly! Thank you for spreading the word and come back anytime you need us!


BG
BRANDON G.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2025
client vérifiéVérifié Client
10
Transmission repair
Great and professional staff and got my transmission fixed same day they received the parts, definitely recommend.
Josh F., Service Writer de ROCAFLEET a répondu le 05/01/2025 06:13 AM

Thank you for sharing your experience Brandon! We work hard to minimize your car's downtime and get you safely back on the road. You can depend on us anytime you need us.


AM
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2025
client vérifiéVérifié Client
10
Excellent and timely service
I had a great interaction with several employees of this shop. They were up front and helpful to get me back on the road.
Josh F., Service Writer de ROCAFLEET a répondu le 04/25/2025 09:34 AM

It's fabulous to hear that you had such a positive experience with our team. We take pride in being upfront and helpful, so it seems our employees were running on all cylinders! Getting you back on the road is what we strive for—safely and with a smile, of course. We appreciate your support and look forward to assisting you again.


Client vérifié
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2025
client vérifiéVérifié Client
10
Periodic Oil Change
Perfect service from a highly professional staff. This firm does not cheat its customers by finding oil leaks or other problems with the engine , that are lies drummed up in order to run up the bill, like at least one of the major dealership in town.
Josh F., Service Writer de ROCAFLEET a répondu le 04/16/2025 09:34 AM

We appreciate your positive feedback and are delighted to hear about your experience with our team. It’s great to know that our commitment to transparency is shining through, especially in a world where some might think that adding a few “extra services” to the bill is standard practice. Our goal is to keep your vehicle running smoothly and ensure you leave with full confidence in our work. Should you need any assistance in the future, know we're here and ready to help, no added drama necessary!


BK
BOB K.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2025
client vérifiéVérifié Client
10
NYS inspection
Professional friendly and accommodating.in and out as as expected. Great choice for automotive needs at reasonable rates
Josh F., Service Writer de ROCAFLEET a répondu le 04/12/2025 09:39 AM

We're glad to hear you had a positive experience with us! It sounds like we hit all the right notes—professionalism, friendliness, and a swift service. We aim to keep our rates reasonable so everyone can drive away happy. If you need anything for your automotive needs in the future, we've got the tools and the team ready to help!


Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2025
client vérifiéVérifié Client
9
Super friendly!
Friendly and helpful team!
Josh F., Service Writer de ROCAFLEET a répondu le 04/05/2025 09:37 AM

We appreciate your kind words about our team! It’s always nice to hear that our friendly faces are making a positive impact. If there’s anything else we can assist you with, just give us a shout. We’re here to help (and to keep practicing our friendly faces)!


PH
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PAMALA H.
Watertown, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2025
client vérifiéVérifié Client
10
Quick & Easy
Pouring rain, Wiper flew off. Called RocaFleet and within minutes, new blade put on. Thank you for all you do to keep my vehicles running safely.
Josh F., Service Writer de ROCAFLEET a répondu le 04/04/2025 09:34 AM

We're glad to hear we could swoop in like superheroes during your rainy day crisis! It's always our mission to keep your vehicles in top form, rain or shine. Riding with confidence is the name of the game, and we’re here to make sure those wipers are doing their job. If you ever find yourself in a tight spot again, you know where to find us. Safe travels!


CS
CATHRYN S.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2025
client vérifiéVérifié Client
10
Great experience
Everyone was very kind accommodating and professional
Josh F., Service Writer de ROCAFLEET a répondu le 04/04/2025 09:34 AM

It's fantastic to hear that our team left a positive impression! Kindness and professionalism are the two essential ingredients we aim to mix into the ROCAFLEET experience. It sounds like we hit the mark, and we couldn't be happier about that. Looking forward to welcoming you back for another great time!


AD
adam d.
Mercedes-Benz C300
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2025
client vérifiéVérifié Client
10
Highly recommended!
I couldn't have asked for a better quality job and service! My car was well-serviced and Ernie was on top of his game. If you have a car you want to drive for years to come, then send it to Rocafleet; they will take care of your care like no one else. They are fair in pricing, professional, genuine, and very honest! I will not take my car anywhere else! Thank you guys!
Josh F., Service Writer de ROCAFLEET a répondu le 04/04/2025 09:34 AM

We appreciate your fantastic feedback! It sounds like Ernie really knocked it out of the park this time, and we’re glad to hear your car is in such great shape. We aim to treat every vehicle like it's our own rather than just a job. If we could put a sticker on your car that says "Most Loved," we absolutely would. We're looking forward to keeping your ride in tip-top shape for many years to come. Your loyalty means a lot to us!


Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2025
client vérifiéVérifié Client
10
Great Experience
These guys are wonderful. Got the job done quickly with a good price. Would definitely use these guys again !
Josh F., Service Writer de ROCAFLEET a répondu le 04/02/2025 09:35 AM

We’re so glad to hear that you had a great experience with us! Nothing beats quick service at a good price, and we aim to keep our superhero capes at the ready for your next project. We look forward to helping you again in the future!


EH
ERNEST, L H.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/26/2025
client vérifiéVérifié Client
10
Great job
Outstanding Job, quick service notified as soon as the job was completed
Josh F., Service Writer de ROCAFLEET a répondu le 03/27/2025 09:34 AM

We appreciate your feedback on our quick service and the outstanding job we strive to deliver. It's great to hear that you were kept in the loop throughout the process. We aim to keep customers informed—it's our secret to avoiding unnecessary anxiety (and a few gray hairs, too). Looking forward to serving you again!


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Valued Customer
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/13/2025
client vérifiéVérifié Client
10
service work
Always keeping you updated
Josh F., Service Writer de ROCAFLEET a répondu le 03/13/2025 06:07 AM

We love updating our customers with progress and time of completion. We won't keep you in the dark. Thank you for sharing!


TE
THOMAS E.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/06/2025
client vérifiéVérifié Client
10
Awesome people,they make sure your vehicle is safe ,good service
Awesome people,they make sure your vehicle is running goood and safe,very reliable service
Josh F., Service Writer de ROCAFLEET a répondu le 03/07/2025 09:33 AM

We appreciate your recognition of our team! It's always our goal to keep your vehicle running smoothly and safely. Reliability is kind of our bread and butter, so hearing that we've hit the mark really makes our day. We're glad to have you as part of the ROCAFLEET family!


PM
PHIL M.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/04/2025
client vérifiéVérifié Client
10
Best mgt and mechanics around
The best in town honest people and friendly perfect knowledge of cars take your car there you will never be disappointed amen hats of to the fleet.
Josh F., Service Writer de ROCAFLEET a répondu le 03/04/2025 09:54 AM

Thanks for the kind words Phil! We beleive if you take care of the customer, the customer will take care of you! Stop in anytime, for the same great service.

Bons de services et publications
Thanks for the stellar review, Phil! ? We're so glad to have earned your trust. Honesty is our policy, and we're thrilled to know you appreciate it! #RocafleetAppreciatesYou #CarCare
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.