My Dad went to Rizzco, when Mike owned it, for over 25 years. He would drive from Camarillo to have Mike service his Mercedes. I have also gone to Mike, all of my adult life. Since Mike sold Rizzco, it has gone downhill. I have tried to go here with the new owner with an open mind. This place is now a complete rip off. They kept my car for over a week. After that, I paid $839 for a new alternator. I went to drive my car and it still wasn’t running. Then the owner said it needed a new battery. Let’s add an additional $400 that was not diagnosed. Now, my car has been there 10 days. The time before this, I came in for service B. It was supposed to be approx $300. When I came to pick up my car, it was $1200. I never was contacted with the additional service done. This is unacceptable and from now on, we will get our service at Walter’s. It’s worth a bit extra to have communication and transparency.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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