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Riverside Hyundai

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(4 313 Avis)
76
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
Avis original
Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5
212
Total des ReScores
4,7
Moyenne de ReScore
76
Score NPS ®

Détails de l'entreprise

À propos

Riverside Hyundai is located in Riverside CA juts off the 91 freeway. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Riverside Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment Riverside Hyundai is located in Riverside CA juts off the 91 freeway. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Riverside Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(951) 688-9420
Closing in 40 minutes
Heures d'ouverture

Heures d'ouverture

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Heure du Pacifique (É.-U. et Canada)
8001 Auto Center Drive Riverside, CA 92504
Service après-vente's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(4 313 Avis)

TD
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Tammy D.
Riverside, CA
2021 Hyundai Santa Fe Hev
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Impeccable service
The service I received from David the service manager was impeccable. He made sure my car was well taken care of and my issues were resolved.

DC
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David C.
Riverside, CA
2019 Hyundai Sonata Hev
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/03/2022
Type de service : Repair
client vérifiéVérifié Client
5
Catégorie : Service
Che k the repairs yourself
Had a part replaced and was not properly installed and it could have led to a worse problem had it not been caught in time.

Client vérifié
Riverside, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
great service
great service

DC
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Donna C.
Riverside, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service
Exceptional service

MC
gravatar
Mike C.
Riverside, CA
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/29/2022
Type de service : Repair
client vérifiéVérifié Client
6
Catégorie : Service
What is this?
Nothing to review because above question is non descriptive
David R., Service Drive Manager de Riverside Hyundai a répondu le 03/30/2022 07:38 AM

Thank you for taking the time to talk to me today, please let me know what I can do for you in the future.

David Ruiz
Your Hyundai Service Drive Manager
Genesis Experience Manager
Phone: (951)-643-5065 extention 2191
Email: davidmyserviceguy@gmail.com

"You can't spell Hyundai without U and I".

"Dont just have a great day... have a Hyundai".


GA
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Griselda A.
Moreno Valley, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Excellent customer service.
Hyundai of Riverside, great service, great customer service.

Client vérifié
Riverside, CA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/25/2022
Type de service : Repair
client vérifiéVérifié Client
8
Catégorie : Service
Service
Everything was well. Some aspects of customer service can be worked a bit better
David R., Service Drive Manager de Riverside Hyundai a répondu le 03/30/2022 08:40 AM

Good morning,

Please contact me at 951-643-5082, I would like to talk to you.
Thank you.

David Ruiz
Your Hyundai Service Drive Manager
Genesis Experience Manager
Phone: (951)-643-5065 extention 2191
Email: davidmyserviceguy@gmail.com

"You can't spell Hyundai without U and I".

"Dont just have a great day... have a Hyundai".


TR
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Timothy R.
Corona, CA
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
03/23/2022
Type de service : Maintenance
client vérifiéVérifié Client
2
Catégorie : Service
Deceptive trade practice in regards warranty sold by financial dept
The poor rating I’m giving Riverside Hyundai stems all from the extra warranty they sold me. Purchased the car on the 5th and at the same time purchased a contract for tire coverage. THE EFFECTIVE DATE ON THE CONTRACT WAS/IS 03/05/2022. On 3/8 a tire suffered damage. Brought it to the service dept for repair because of the contract. Service dept had never heard of this product and had no way of even entering a claim. I had to return home and get the info for the service rep. Then he was told by the company that a claim couldn’t be filed for 30 days despite the effective date being the 5th. That we should wait and file after 30 days. This you cannot do because you need prior approval for repairs. Multiple emails to the company have not been returned.
David R., Service Drive Manager de Riverside Hyundai a répondu le 03/29/2022 02:23 PM

Mr. Roberts, 

Please contact me at 951-643-5082 to discuss this.

David Ruiz
Your Hyundai Service Drive Manager
Genesis Experience Manager
Phone: (951)-643-5065 extention 2191
Email: davidmyserviceguy@gmail.com

"You can't spell Hyundai without U and I".

"Dont just have a great day... have a Hyundai".


MM
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Melanie M.
La Mesa, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/19/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Very satisfied
I always get the best service when I go to Hyundai of riverside. Never disappointed and always treated well.

JA
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Janet A.
Riverside, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Friendly and professional service
Service advisor was knowledgeable and thoroughly explained the service needs of my vehicle.

JR
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John R.
Riverside, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Great service and staff!

SM
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Stephen M.
Riverside, CA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/13/2022
Type de service : Maintenance
client vérifiéVérifié Client
8
Catégorie : Service
Tires oil change and 30000 mile maintenance
NA

MC
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Milika C.
Riverside, CA
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/13/2022
client vérifiéVérifié Client
10
Catégorie : Service
Good experience
Very good customer service

Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/11/2022
Type de service : Maintenance
9
Catégorie : Service
Good experience
Good place, service and people
Chan S., Service Advisor de Riverside Hyundai a répondu le 03/11/2022 05:39 PM

Appreciate you taking the time to talk to me!

Chan Shin
Your Friendly Service Advisor
951-643-5189

SC
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Sharon C.
Corona, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2022
10
Catégorie : Service
Service Manager, Jim Sams
On Thursday, March 11 I had to return to the Service Department to rectify a situation that occurred on Tuesday, March 1. I had an after-market radio replaced with my factory issued radio. After the work was completed, I noticed that the clock was not working, and the air bag indicator remained illuminated. Also, the passenger air bag indicator was not illuminated. On March 1st before I left the dealership and pointed it out to the service advisor, Destinee Guerro, that the components on the steering wheel were not connected. She apologized and sent the car back. Apparently, something was not connected. It was done and the car was sent back out to my satisfaction with everything working. However, once again before I drove off, I noticed the airbag and clock issue. Again, I returned and spoke with Destinee. She attempted to tell me this issue was present when the car came in. The long and short of the story is we returned on Friday, March 11 and spoke with Mr. Sams. He assured us everything would be handled to our satisfaction, and it was. He handled the situation professionally and thoroughly and we are grateful. He turned what could have been a negative experience into an outstanding positive one. Kudos to Mr. Sams. We are very appreciative. Thank you!!
JIM S. de Riverside Hyundai a répondu le 03/11/2022 05:12 PM

Thank you for the kind words.  We really appreciate you  !


Client vérifié
Riverside, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great customer service
We Always get great customer service, prompt fast and friendly service each and every time we go to the dealership.
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