Poor communication, inaccurate repair time estimates, terrible experience.
I had to initiate all communication with the collision center. Was never contacted proactively by the shop when changes to the repair timeline occurred. Was told by the shop - after my vehicle being there for 1 month, that it would be going to paint mid-week and should be ready to pick up by week’s end or the following Monday. I called that Thursday to check on the status - see when I could pick the car up on Friday or Monday and was told that the car was being moved to a total loss status. This resulted in a transportation emergency for me and ended up costing me nearly $1000 in additional/unanticipated car rental fees. Absolutely horrible experience the whole way around.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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