I had a freak leak in the Hot Tub I bought from Rich’s. I am an older retired guy and don’t really know how to deal with these things.
I contacted the service department at Rich’s and spoke with Pat. She was professional, friendly, personable, knowledgeable and told me exactly what I needed to do.
No one likes problems, but I felt totally taken care of by Pat from the very first we talked.
Pat gave me the best service I have ever had in my life. Thank you Pat.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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I contacted the service department at Rich’s and spoke with Pat. She was professional, friendly, personable, knowledgeable and told me exactly what I needed to do.
No one likes problems, but I felt totally taken care of by Pat from the very first we talked.
Pat gave me the best service I have ever had in my life. Thank you Pat.
I strongly recommend Rich’s.